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is my lap top fixable?????


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#1 kosmo

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Posted 31 March 2010 - 06:38 AM

A friend has given me her lap top to see if I can sort it out for her. She's been running it without any antivirus protection at all:( These are but a few of some of the infections I've found.
Trojan.MSWord.Thief- Trojan BAT.FormatC.z - Net-Worm Win32.z - Worm.Win32Fujack.a - Net-Worm.Perl. Scan - Backdoor Win32Poison - Virus.Excorcist - Lemena.3544 Backdoor.Win32.Jix Virus.Bye.641 - Virus.Glew.4245
I'm having problems downloading Microsoft Security Essentials because Windows is closing down for my own protection half way down the download:(

She hasn't given me any master cd's with the lap top and I'm concerned that if I ever do manage to remove all this with Microsoft essentials. There will be no files left to run the system.

I'd appreciate any advice you may have in trying to sort out this problem. :thumbsup:

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#2 quietman7

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Posted 31 March 2010 - 07:36 AM

If you cannot use the Internet or download any required programs to the infected machine, try downloading them from another computer (family member, friend, library, etc) with an Internet connection. Save to a flash (usb, pen, thumb, jump) drive or CD, transfer to the infected machine, then install and run the program(s). If you cannot copy files to your usb drive, make sure it is not "Write Protected". Some flash drives have a switch on the side which could have accidentally been moved to write protect.

Please download Malwarebytes Anti-Malware (v1.45) and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 strolln

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Posted 31 March 2010 - 07:58 AM

An alternative (possibly the quickest and least hassle way) would be to format the HD in the laptop and re-install the OS. Of course this means you need to have the restore CDs or another copy of the OS. Many mfrs nowadays use a recovery partition instead of CDs and it's a simple process to press a key combo during bootup to access the recovery partition or sometimes you can create recovery CDs from the recovery partition. What mfr and model laptop is it? We might be able to provide more help with that info.

Edited by strolln, 31 March 2010 - 08:01 AM.

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#4 kosmo

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Posted 31 March 2010 - 08:52 AM

thanx very much strolling and quiet. ill have a go. yes ive noticed a partition that i could use to reformat but i was afraid that these files would be infected with the virus's. as for the model of laptop its a hewlett packard model -compaq Presario cq60 notebook pc. Running windows vista home bacic, with service pack 2.

any help is much appreciated guys
xx




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