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I need help, this is interfering with my ability to work


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#1 undercoverkittie

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Posted 31 March 2010 - 01:23 AM

I hope I can explain what is happening, I am not the most savvy computer user. I work on my laptop at home so this is keeping me from working. Ok, my desktop started having the issues first right after I started going on a certain cam site (not sure if that could be the culprit). I just started doing cam work last night and now tonight i am not able to work because I keep freezing. But let me start at the beginning.

Before I got the brand new laptop I am on now. Last week sometime after I started checking out the cam sites I am on. My computer started randomly redirecting me to other web pages when on mozilla. Mostly different sites but I did see some kind of adult torrent site pop up alot. Along with this, i kept getting a Microsoft security notice. Unfortunately, i have not written down the exact message yet, I know I will have to now. But it always asks me to allow or not allow something. I always x it out but it will pop up numerous times. So, I now have a new laptop. it has been fine since I got it 4 days ago. I started working on a cam site last night. Worked great. So tonight I went on the other site to try it out and see who i want to stick with. well it went poorly so i logged out and went to the other site and now the trouble begins. I use mozilla and now I freeze up every time I log into the free chat. Cam freezes and when I try to close out the browser it doesn't respond. I have restarted twice. I tried IE and I got those security pop ups for the first time on this computer. This all seemed to start on both computers after accessing that certain site. I did my HW and these sites are supposed to be reliable safe places. I am so upset, I cannot work and I have a family to feed. I am the main bread winner and my computers are the only way I can do my jobs.

Any help would be GREATLY appreciated. Thank you for listening.

Oh I forgot to say, my laptop is a toshiba and has windows 7 the desktop has vista and is a gateway

Edited by undercoverkittie, 31 March 2010 - 02:02 AM.


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#2 undercoverkittie

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Posted 31 March 2010 - 05:53 AM

should I run the combofix.exe?

#3 Blind Faith

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Posted 31 March 2010 - 06:10 AM

Hi,

ComboFix isn't a toy! Use it only if requested by helpers.

On the "Am I Infected" area you don't have the permission to post ComboFix logs.


Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.



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#4 undercoverkittie

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Posted 31 March 2010 - 06:15 PM

I realize it is not a toy. That is why I asked first. Thank you for the rest of the info.Ii already downloaded and ran the Malwarebytes so I will follow the rest of the directions. And please don't assume because I am a can girl that I am a dumb whore who can be talked down to.

#5 undercoverkittie

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Posted 31 March 2010 - 06:38 PM

Ok, here is the quick scan report from the Malwarebytes I just did:
Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org

Database version: 3936

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

3/31/2010 7:31:54 PM
mbam-log-2010-03-31 (19-31-54).txt

Scan type: Quick scan
Objects scanned: 103736
Time elapsed: 4 minute(s), 41 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

However, last night I ran a full scan before I posted here. It definitely found something and removed it. Here is that log:
Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org

Database version: 3936

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

3/31/2010 4:15:00 AM
mbam-log-2010-03-31 (04-15-00).txt

Scan type: Full scan (C:\|)
Objects scanned: 191298
Time elapsed: 36 minute(s), 41 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)




Ok, I will move on to the next step. I really do appreciate the help even if I got a little mad about the combofix comment.

Ok I did the GMER, and all t said is it did not find any system modifications.
Another piece of info is, I went to use my cam (logitech pro 9000) and it froze up when I was making a video. This is what is happening when I log on for work. So maybe it is the cam? It has worked fine up until I had the other problems. Actually neither of my webcams are working for me, the built in one is now freezing too. I uninstalled and reinstalled the logitech drivers and software and now when I click on the icons, nothing happens. I also have a program called justcamit installed, it is the program that the site I work for uses. Just thought i would mention anything I can think of that might be related.

Edited by undercoverkittie, 31 March 2010 - 09:17 PM.





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