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unpredictable internet connection


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#1 vernel1008

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Posted 30 March 2010 - 08:57 PM

Hello bleepingcomputer!

I'm vernel and my pc is suffering as of the moment.
when i turn on my computer it is normal, but when i try to connect to the internet using firefox, it's very slow. sometimes i can only access google but after that when i try to click on a link, it does not respond or cannot connect to server. this started last week. I was lucky to open bleepingcomputer without much hassle as of the moment. i tried to use malwarebytes and superantispyware as it was proven to be effective but it did not find any malwares. i hope you can help me with my problem


this is the summary of my PC


Operating System Microsoft Windows XP Professional SP2
CPU Type Intel Pentium 4, 3000 MHz (15 x 200)
System Memory 502 MB (PC3200 DDR SDRAM)
Video Adapter Intel® 82865G Graphics Controller (64 MB)
Network Adapter Intel® PRO/100 VE Network Connection (192.168.3.2)

Edited by Pandy, 04 April 2010 - 02:22 AM.
Moved from Windows XP Home and pro to a more appropriate forum ~Pandy


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#2 Broni

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Posted 30 March 2010 - 10:08 PM

What type of internet connection do you have?
Does the same thing happen with IE?
What AV program and firewall do you use?

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#3 vernel1008

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Posted 30 March 2010 - 10:19 PM

i have dsl connection if i'm not mistaken because in our country because companies use some misnomer. the speed of what i subscribed to is 384kbps if my memory serves me correctly.

it is the same with IE, google chrome and seamonkey.

my AV program is Avira. I also use USB Disk Security. My firewall is the one preinstalled with XP.

#4 Broni

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Posted 30 March 2010 - 10:23 PM

Did you try to contact your ISP?

What numbers are you getting here: http://www.speedtest.net/

1. Click Start>Run (Start>"Start search" in Vista).

2. Type in (or copy and paste):

cmd /c ping google.com>%temp%\$.$&notepad %temp%\$.$

and press Enter.

3. Notepad will open.

4. Copy all text in Notepad ([Ctrl-A], then [Ctrl-C]), and then post it (paste = [Ctrl-V]) in your next reply.

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#5 vernel1008

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Posted 31 March 2010 - 12:05 AM

yes i tried to contact them and they said that my connection is ok with their system.

speedtest results:

ISP: Smart broadband

ping: 571ms
download: 0.92 Mb/s
upload: 0.23Mb/s



RESULT OF CMD



Pinging google.com [64.233.181.99] with 32 bytes of data:



Reply from 64.233.181.99: bytes=32 time=62ms TTL=50

Reply from 64.233.181.99: bytes=32 time=51ms TTL=50

Reply from 64.233.181.99: bytes=32 time=58ms TTL=50

Reply from 64.233.181.99: bytes=32 time=50ms TTL=50



Ping statistics for 64.233.181.99:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 50ms, Maximum = 62ms, Average = 55ms

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


sometimes the connection is just cut off while surfing though my icon in the taskbar for internet connection is blinking. even repairing the connection won't help in fixing the problem though it says that the connection is good. my wild guess is that i may be infected by a malware though i don't know how. this is because when i press refresh multiple times it fixes the problem but suddenly i cannot connect again. so i'll press it again and again then i can surf again. Also restarting the computer helps me connect but 5 to 10 minutes later long press of refresh button is needed again.

Thank you for your help! I really appreciate it!

#6 cryptodan

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Posted 31 March 2010 - 12:47 PM

I would highly advise that you upgrade to SP3.

#7 Broni

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Posted 31 March 2010 - 07:38 PM

Is this laptop, or desktop?
Wired, or wireless connection?

Your numbers look OK, except for ping, which should be a lower number, than almost 600ms.

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#8 vernel1008

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Posted 31 March 2010 - 09:41 PM

it is a desktop... well i tried the connection with my laptop and it was running really fine.
It is a wired connection.

so the problem is my ping?

#9 Broni

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Posted 31 March 2010 - 10:42 PM

See, what ping value will you get on your laptop.

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#10 vernel1008

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Posted 02 April 2010 - 01:25 AM

this is what i get with my laptop

Pinging google.com [64.233.181.99] with 32 bytes of data:



Reply from 64.233.181.99: bytes=32 time=57ms TTL=50

Reply from 64.233.181.99: bytes=32 time=51ms TTL=50

Reply from 64.233.181.99: bytes=32 time=46ms TTL=50

Reply from 64.233.181.99: bytes=32 time=51ms TTL=50



Ping statistics for 64.233.181.99:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 46ms, Maximum = 57ms, Average = 51ms

#11 Broni

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Posted 02 April 2010 - 01:38 AM

Please, run also SpeedTest on your laptop.

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#12 vernel1008

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Posted 04 April 2010 - 12:41 AM

sorry for the late reply

this was taken from my laptop



speedtest results:

ISP: Smart broadband

ping: 570ms
download: 0.91 Mb/s
upload: 0.25 Mb/s

#13 Broni

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Posted 04 April 2010 - 12:52 AM

Hmmm...very similar results...

See, if you have same issue when you restart to Safe Mode with Networking.

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#14 cryptodan

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Posted 04 April 2010 - 07:35 AM

What are you supposed to be getting?

#15 vernel1008

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Posted 06 April 2010 - 10:47 AM

as i tried it in safe mode, it is ok. there are no lag as suppose to Normal mode. can it be because of some hardware issues?




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