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Computer wont allow Window's Updates, or installing programs

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3 replies to this topic

#1 Brent Matlock

Brent Matlock

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  • 11 posts
  • Local time:05:46 PM

Posted 30 March 2010 - 06:51 PM

Referred from here: http://www.bleepingcomputer.com/forums/t/305968/antivirus7-now-cannot-update-or-install-anything/ ~ OB

I was asked to post my DDS log for assistance by Boopme in the :Am i infected" forum
it is as follows, let me know what other information you may need:

DDS (Ver_10-03-17.01) - NTFSX64
Run by Owner at 10:49:21.10 on Tue 03/30/2010
Internet Explorer: 8.0.7600.16385
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.9207.7507 [GMT -6:00]

============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files (x86)\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\ASUS\Six Engine\SixEngine.exe
C:\Program Files (x86)\ASUS\AASP\1.00.82\aaCenter.exe
C:\Program Files (x86)\ASUS\AI Direct Link\AsShare.exe
C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files (x86)\Microsoft SQL Server\90\Shared\sqlbrowser.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMService.exe
C:\Program Files (x86)\Western Digital\WD SmartWare\Front Parlor\WDSmartWareBackgroundService.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\system32\svchost.exe -k WindowsMobile
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://google.com/
mLocal Page = c:\windows\syswow64\blank.htm
uURLSearchHooks: AIM Toolbar Search Class: {03402f96-3dc7-4285-bc50-9e81fefafe43} - c:\program files (x86)\aim toolbar\aimtb.dll
mURLSearchHooks: AIM Toolbar Search Class: {03402f96-3dc7-4285-bc50-9e81fefafe43} - c:\program files (x86)\aim toolbar\aimtb.dll
TB: AIM Toolbar: {61539ecd-cc67-4437-a03c-9aaccbd14326} - c:\program files (x86)\aim toolbar\aimtb.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files (x86)\google\google toolbar\GoogleToolbar_32.dll
TB: {32099AAC-C132-4136-9E9A-4E364A424E17} - No File
mRun: [avast5] c:\progra~1\alwils~1\avast5\avastUI.exe /nogui
StartupFolder: c:\progra~3\micros~1\windows\startm~1\programs\startup\mri_di~1\tmchlang.lnk - c:\program files\trend micro\internet security\TmChLang.exe
StartupFolder: c:\progra~3\micros~1\windows\startm~1\programs\startup\mri_di~1\winzip~1.lnk - c:\program files (x86)\winzip\WZQKPICK.EXE
uPolicies-explorer: NoDesktopCleanupWizard = 1 (0x1)
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: ForceActiveDesktopOn = 0 (0x0)
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~2\micros~2\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files (x86)\google\google toolbar\component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files (x86)\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~2\micros~2\office12\ONBttnIE.dll
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\windows\windowsmobile\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\windows\windowsmobile\INetRepl.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~2\micros~2\office12\REFIEBAR.DLL
DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} - hxxp://www.systemrequirementslab.com/srl_bin/sysreqlab_srl.cab
DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} - hxxp://www.nvidia.com/content/DriverDownload/srl/
DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/en-US/wlscctrl2.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {9C23D886-43CB-43DE-B2DB-112A68D7E10A} - hxxp://lads.myspace.com/upload/MySpaceUploader2.cab
DPF: {B8A48F42-30E1-48f8-AE87-7BD7C75DB8AA} - hxxp://www.systemrequirementslab.com/srl_bin/sysreqlab_test.cab
DPF: {CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com/activex/ractrl.cab?lmi=100
BHO-X64: Windows Live Family Safety Browser Helper Class: {4f3ed5cd-0726-42a9-87f5-d13f3d2976ac} - c:\program files\windows live\family safety\fssbho.dll
BHO-X64: Windows Live Family Safety Browser Helper - No File
BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files (x86)\google\google toolbar\GoogleToolbar_64.dll
BHO-X64: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.5.4723.1820\swg64.dll
TB-X64: DAEMON Tools Toolbar: {32099AAC-C132-4136-9E9A-4E364A424E17} - c:\program files (x86)\daemon tools toolbar\DTToolbar64.dll
TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files (x86)\google\google toolbar\GoogleToolbar_64.dll
TB-X64: AIM Toolbar: {61539ECD-CC67-4437-A03C-9AACCBD14326} -

============= SERVICES / DRIVERS ===============

R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2010-3-30 121936]
R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-13 59904]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2010-3-30 22096]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2010-3-30 63568]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2010-3-30 40384]
R2 cpuz132;cpuz132;c:\windows\system32\drivers\cpuz132_x64.sys [2010-3-8 19432]
R2 Device Handle Service;Device Handle Service;c:\windows\syswow64\AsHookDevice.exe [2009-5-12 196608]
R2 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2010-3-20 72216]
R2 WDDMService;WD SmartWare Drive Manager Service;c:\program files\western digital\wd smartware\wd drive manager\WDDMService.exe [2009-10-14 116224]
R2 WDSmartWareBackgroundService;WD SmartWare Background Service;c:\program files (x86)\western digital\wd smartware\front parlor\WDSmartWareBackgroundService.exe [2009-6-16 20480]
R3 Arctosa;Arctosa Keyboard;c:\windows\system32\drivers\Arctosa.sys [2009-5-12 20480]
R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-3-30 40384]
R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-3-30 40384]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt64win7.sys [2010-3-4 346144]
S2 gupdate;Google Update Service (gupdate);c:\program files (x86)\google\update\GoogleUpdate.exe [2010-2-4 135664]
S2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files (x86)\logmein\x64\rainfo.sys [2008-8-11 15928]
S3 fssfltr;fssfltr;c:\windows\system32\drivers\fssfltr.sys [2009-8-28 61808]
S3 fsssvc;Windows Live Family Safety;c:\program files (x86)\windows live\family safety\fsssvc.exe [2009-2-6 533360]
S3 netr28x;Ralink 802.11n Wireless Driver for Windows Vista;c:\windows\system32\drivers\netr28x.sys [2009-6-10 620544]
S3 rt61x64;Linksys Wireless-G PCI Adapter Driver;c:\windows\system32\drivers\WMP54Gv41x64.sys [2009-11-6 362496]
S3 SMSIVZAM5X64;SMSIVZAM5X64 NDIS Protocol Driver;c:\program files (x86)\verizon wireless\vzaccess manager\SMSIVZAM5X64.sys [2009-3-20 43032]
S3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\drivers\usbaapl64.sys [2009-8-28 49152]
S3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\drivers\wdcsam64.sys [2009-2-13 14464]

=============== Created Last 30 ================

2010-03-30 16:22:38 63568 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
2010-03-30 16:22:38 0 ----a-w- c:\windows\syswow64\config.nt
2010-03-30 16:22:15 38848 ----a-w- c:\windows\syswow64\avastSS.scr
2010-03-30 16:22:15 153184 ----a-w- c:\windows\syswow64\aswBoot.exe
2010-03-30 16:22:13 0 d-----w- c:\programdata\Alwil Software
2010-03-30 16:22:13 0 d-----w- c:\program files\Alwil Software
2010-03-30 07:38:53 0 d-----w- c:\program files\NVIDIA Corporation
2010-03-30 06:49:04 0 d-----w- c:\windows\pss
2010-03-30 06:02:31 0 d-----w- c:\program files (x86)\Windows Resource Kits
2010-03-30 05:51:45 0 d--h--w- c:\windows\AxInstSV
2010-03-30 05:36:44 0 d-----w- c:\program files (x86)\CCleaner
2010-03-30 02:02:53 4608 ----a-w- c:\windows\syswow64\audiosrv.dll
2010-03-30 02:02:53 18432 ----a-w- c:\windows\syswow64\SCardSvr.dll
2010-03-30 02:02:25 36865 ----a-w- c:\windows\syswow64\msoiitxz.dll
2010-03-20 21:56:50 29496 ----a-w- c:\windows\system32\LMIport.dll
2010-03-20 21:56:49 87384 ----a-w- c:\windows\system32\LMIRfsClientNP.dll
2010-03-20 21:56:49 72216 ----a-w- c:\windows\system32\drivers\LMIRfsDriver.sys
2010-03-20 21:56:46 80696 ----a-w- c:\windows\system32\LMIinit.dll
2010-03-20 21:56:44 1024 ----a-w- C:\.rnd
2010-03-20 21:56:40 0 d-----w- c:\program files (x86)\LogMeIn
2010-03-16 03:41:21 0 d-----w- c:\programdata\Blizzard Entertainment
2010-03-16 02:18:54 0 d-----w- c:\program files (x86)\common files\Blizzard Entertainment
2010-03-15 21:07:10 0 d-----w- c:\programdata\Blizzard
2010-03-10 22:22:03 0 d-----w- c:\users\owner\appdata\roaming\abgx360
2010-03-10 20:07:03 0 d-----w- C:\RECYCLED
2010-03-10 20:06:59 0 d-----w- c:\program files (x86)\ZipX
2010-03-10 19:22:17 0 d-----w- c:\program files (x86)\abgx360
2010-03-09 04:31:58 0 d-----w- C:\Netgear
2010-03-09 01:20:06 0 d-----w- c:\program files\NewsBin
2010-03-09 01:10:01 0 d-----w- c:\program files (x86)\PFPortChecker
2010-03-08 22:30:01 34308 ----a-w- c:\windows\syswow64\BASSMOD.dll
2010-03-08 21:58:21 1081616 ----a-w- c:\windows\syswow64\MSCOMCTL.OCX
2010-03-08 21:54:37 1081616 ----a-w- c:\windows\system32\MSCOMCTL.OCX
2010-03-08 19:40:56 19432 ----a-w- c:\windows\system32\drivers\cpuz132_x64.sys
2010-03-08 19:40:56 0 d-----w- c:\program files\CPUID
2010-03-06 07:29:51 0 d-----w- c:\program files (x86)\iPrep
2010-03-06 07:22:56 0 d-----w- c:\users\owner\appdata\roaming\Xbins
2010-03-06 06:26:22 543 ----a-w- c:\windows\NGO.cer
2010-03-04 19:43:00 346144 ----a-w- c:\windows\system32\drivers\Rt64win7.sys
2010-03-03 06:25:06 0 ---ha-w- c:\windows\system32\drivers\Msft_User_WpdMtpDr_01_09_00.Wdf
2010-03-02 01:23:10 0 d-----w- c:\program files\iTunes
2010-03-02 01:23:10 0 d-----w- c:\program files\iPod
2010-03-02 01:23:10 0 d-----w- c:\program files (x86)\iTunes

==================== Find3M ====================

2010-03-30 02:05:31 43032 ----a-w- c:\windows\fonts\S6ovG.com
2010-03-29 21:24:46 24664 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-02-02 21:44:19 0 ---ha-w- c:\windows\system32\drivers\Msft_User_WpdRapi2_01_00_00.Wdf
2010-02-02 18:00:00 85504 ----a-w- c:\windows\syswow64\ff_vfw.dll
2010-01-25 18:58:06 462848 ----a-w- c:\windows\syswow64\ractrlkeyhook.dll
2010-01-12 05:19:00 159336 ----a-w- c:\windows\system32\nvvsvc.exe
2010-01-12 05:19:00 14822504 ----a-w- c:\windows\system32\nvcpl.dll
2010-01-12 05:19:00 116328 ----a-w- c:\windows\system32\nvmctray.dll
2010-01-12 05:19:00 1037416 ----a-w- c:\windows\system32\nvsvc64.dll
2010-01-06 16:41:02 1060864 ----a-w- c:\windows\syswow64\mfc71.dll
2010-01-06 16:41:02 1053696 ----a-w- c:\windows\syswow64\mfc71u.dll
2010-01-05 22:39:36 107552 ----a-w- c:\windows\system32\RTNUninst64.dll
2009-07-14 05:37:38 31548 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2009-07-14 05:37:38 31548 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2009-07-14 05:37:38 291294 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2009-07-14 05:37:38 291294 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2009-07-14 04:54:24 174 --sha-w- c:\program files\desktop.ini
2009-07-14 04:54:24 174 --sha-w- c:\program files (x86)\desktop.ini
2009-07-14 01:00:34 291294 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2009-07-14 01:00:34 291294 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2009-07-14 01:00:32 31548 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2009-07-14 01:00:32 31548 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-06-10 20:44:08 9633792 --sha-r- c:\windows\fonts\StaticCache.dat
2009-11-21 00:18:36 245760 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\roaming\microsoft\windows\ietldcache\index.dat
2009-11-21 00:23:27 245760 --sha-w- c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\ietldcache\index.dat
2009-07-14 01:39:53 398848 --sha-w- c:\windows\winsxs\amd64_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_4d4d1f2f696639a2\WinMail.exe
2009-07-14 01:14:45 396800 --sha-w- c:\windows\winsxs\x86_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_f12e83abb108c86c\WinMail.exe

============= FINISH: 10:50:04.17 ===============

i can provide a more current DDs if needed, i was able to install SUPERantispyware, something i seen mods posting to run and it cleaned up another 28 virus/malware/spyware that spybot s&D and mbam didnt pick up on. if you need it just let me know ill be glad to help since your taking your time to assist me

Merged posts. ~ OB

Edited by Orange Blossom, 30 March 2010 - 08:27 PM.

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#2 Brent Matlock

Brent Matlock
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Posted 02 April 2010 - 06:50 PM

been a few days so


hope this is ok

#3 schrauber



  • Malware Response Team
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  • Location:Munich,Germany
  • Local time:12:46 AM

Posted 04 April 2010 - 02:51 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

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#4 schrauber



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Posted 08 April 2010 - 11:18 AM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.

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If I have helped you then please consider donating to continue the fight against malware Posted Image

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