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Can't update windows


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6 replies to this topic

#1 seaka

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Posted 30 March 2010 - 02:31 PM

Hi
On startup, I get a message that Windows can't automatically update. On the Microsoft site, attempts to down result in an HTTP 404 error. This also happens with other software I try to update. I have run Malwarebytes Anti-Malware and get 2 infections:

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\XML (Trojan.FakeAlert)

Files Infected:
C:\Windows\Tasks\{66BA574B-1E11-49b8-909C-8CC9E0E8E015}.job (Trojan.Downloader)

The anti-malware removes the infections but, when I run it again after restart, I get the same infections.
My computer is also really, really slow.
Do you have any suggestions?

Edit: Moved topic from Win 7 to the more appropriate forum. ~ Animal

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#2 boopme

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Posted 30 March 2010 - 03:03 PM

Hello and welcome.. Let's get the new MBAM engine and rescan.

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 seaka

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Posted 30 March 2010 - 03:41 PM

Hi
Thanks. I have tried to update MBAM but get an error message: 732(12007,0). I have a log of the last full scan I ran - see below - I will do the other steps you provided.

I have downloaded ATF and SAS but canoot update SAS. I get an error message:

"There was an error trying to retrieve definitions. Make sure your firewall is not blocking SUPERANTISPPYWARE.EXE from accessing the internet."


Log from last MBAM scan:
Malwarebytes' Anti-Malware 1.44
Database version: 3510
Windows 6.0.6002 Service Pack 2
Internet Explorer 7.0.6002.18005

30/03/2010 12:08:47 PM
mbam-log-2010-03-30 (12-08-47).txt

Scan type: Quick Scan
Objects scanned: 103922
Time elapsed: 1 hour(s), 12 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\XML (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Windows\Tasks\{66BA574B-1E11-49b8-909C-8CC9E0E8E015}.job (Trojan.Downloader) -> Quarantined and deleted successfully.

Edited by seaka, 30 March 2010 - 04:10 PM.


#4 boopme

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Posted 30 March 2010 - 05:29 PM

Ok, we will try a few things to stop the malware that is blocking up dates. Do all 3. Yhe updates may also work after the SAS scan.

Try this--from your browser open Tools, Internet Options, Connections tab, Lan settings, uncheck the box next to "use proxy...."

Next Run FixExe.reg

FixExe.reg
....click Run when the box opens


Now RKill....

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
If the computer is rebooted or a reboot occurs along the way you will need to run the application again as the malware programs will start again.

Edited by boopme, 30 March 2010 - 05:40 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 seaka

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Posted 30 March 2010 - 05:51 PM

I did as you suggested and ran rkill. Got the following log:

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as Kate on 30/03/2010 at 15:48:34.


Processes terminated by Rkill or while it was running:


C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Kate\Desktop\rkill.pif


Rkill completed on 30/03/2010 at 15:48:39.

Still can't update MBAM

Edited by seaka, 30 March 2010 - 06:03 PM.


#6 boopme

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Posted 30 March 2010 - 06:26 PM

Did you run the ATF and SAS,Not updated. That may remove the blockers.

Another method
You will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-

setup.exe
so it will install on the hard drive.
***
Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install.

Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application

Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.


Note: Mbam-rules.exe is not updated daily. Another way to get the most current database definitions if you're having problems updating through the program's interface or

have already manually downloaded the latest definitions (mbam-rules.exe) shown on this page, is to do the

following: Install MBAM on a clean computer, launch the program and update through MBAM's interface. Copy the definitions (rules.ref) to a USB stick or CD and transfer

that file to the infected machine. Copy rules.ref to the location indicated for your operating system. If you cannot see the folder, then you may have to

Reconfigure Windows to show it.
  • XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware[/color]

If this still fails. We need a deeper look,please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic from step 9.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Orange Blossom

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Posted 31 March 2010 - 02:50 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/306182/unknown-infection/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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