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Cannot start in safe mode...I get the blue screen.


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8 replies to this topic

#1 James10169

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Posted 30 March 2010 - 02:00 PM

I have run several scans on my comp with super anti-virus, malware bytes, and microsoft security essentials. I have even used the online scanner at microsoft.com and they say I am virus free. Yet today someone accessed the ftp panel of my website with my stolen password and uploaded 2 files with trojan viruses. I am not the most computer literate and posess only basic skills at this point. I was told that super antispyware could be run in safe mode and would detect any remaining problems that way. Everytime I try to log into safe mode it goes to the blue screen that says windows had to be shut down. The message indicates I should run chkdsk/f to look for hard drive problems. When I click the start menu and then run and type in chkdsk/f it says it cant be found. I dont know if I have a virus or some other technical problem going on. I cannot start windows in any form of safe mode...ie safe mode, safe mode with networking, or safe mode with command prompt. Can someone tell me what I should do?

James

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#2 hamluis

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Posted 30 March 2010 - 02:27 PM

Hi :thumbsup:.

Can you login to XP normally? I don't see any indication, I see several references to booting into safe mode.

What is the exact BSOD error message that you received?

Why...are you trying to boot into safe mode?

System manufacturer and model?

Louis

Edited by hamluis, 30 March 2010 - 03:04 PM.


#3 James10169

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Posted 30 March 2010 - 02:54 PM

Its a dell 2400..older model. I just want to run the superantispyware in safe mode. I log into xp normally without any indications of infection. But when I attempt to log into safe mode I get the blue screen. Is the blue screen an indicator that I have a virus?

#4 boopme

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Posted 30 March 2010 - 02:57 PM

Hello, give this a go...
SUPERAntiSypware has a built in "Repairs" feature to fix policy restrictions and certain Windows settings which are sometimes targeted by malware infection. To use this feature, launch SUPERAntiSypware.
  • Click the Repairs tab.
  • Click on (highlight) "Repair broken SafeBoot key" and then click the Repair button.
  • You may be asked to reboot your computer for the changes to take effect.

Edited by boopme, 30 March 2010 - 02:58 PM.

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#5 James10169

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Posted 30 March 2010 - 02:59 PM

Thanks but the super antispyware runs in normal xp..I am just trying to run it in safe mode. Shouldnt I be able to log into safe mode without windows shutting down and giving me the blue screen?

#6 James10169

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Posted 30 March 2010 - 03:00 PM

ill give that one a try..thanks boopme

#7 boopme

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Posted 30 March 2010 - 03:15 PM

That is a repair for the Safe Mode key.. Just that it's in the SAS program :thumbsup:
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#8 James10169

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Posted 30 March 2010 - 07:12 PM

Thanks boopme...the repair key in sas worked and everything seems fine. I guess the key was damged by an earlier virus I had removed.

#9 boopme

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Posted 30 March 2010 - 08:48 PM

You're welcome!! :thumbsup:
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