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Internet Goes Out At Random Times


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#1 CrownVictoriaCop

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Posted 30 March 2010 - 01:10 PM

Hey BC,

A friend of mine has a computer where at random times, the connection will go out, and then come back on from anywhere between 10 minutes and 6 hours. I went over there, and replaced his wireless network adapter. That did nothing. I tried an ipconfig /release and ipconfig /renew, along with ipconfig /flushdns. Those bring back the connection for around 10-20 minutes before going out again.

Windows Vista is reporting in the Network and Sharing Center that the computer is connected to the network, yet there is no internet. And it's strange because all of the other wireless devices connect to it successfully without any problems.

He wants me to call his ISP to handle it. However, I have a feeling that they will just tell me to do the above before giving up. Last time I called their ISP, they referred me to the manufacturer of the adapter, which had a rude agent that could not help me.

I'm possibily thinking that the problem is his computer, but I'm not sure what's wrong with it.

Do you have any ideas I could try?

Thanks!

Anthony

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#2 Animal

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Posted 30 March 2010 - 02:25 PM

When you replaced the network adapter did you also uninstall and reinstall the drivers for it? Is the location of the specific machine on the edge of the device's wireless range? Does moving it closer resolve or change the timeout issue?

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#3 CrownVictoriaCop

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Posted 30 March 2010 - 07:46 PM

There were no drivers with either device (one was USB and the other was Ethernet-based). Both were plug and play. The adapter is in a den of a house, and AT&T installed the router in the basement. Moving it does not resolve the issue.




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