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Norton reports email errors - I am not sending e-mail messages


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2 replies to this topic

#1 bimple

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Posted 30 March 2010 - 11:39 AM

I installed Norton Security Suite 4, and it found some nasties, however it still reports that there are problems sending mail, and the mail messages are obviously spam. I have run combofix and malwarebytes also, but still keep getting the messages about the unset e-mail messages in the queue. My default client is outlook express, and neither outlook express or any other maiol client shows any mail in the outbox, and i can't stop the messages from popping up.

Here is the HJT logfile:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:43:44 PM, on 3/30/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0013)
Boot mode: Normal

Running processes:
C:WINDOWSSystem32smss.exe
C:WINDOWSsystem32winlogon.exe
C:WINDOWSsystem32services.exe
C:WINDOWSsystem32lsass.exe
C:WINDOWSsystem32svchost.exe
C:WINDOWSSystem32svchost.exe
C:WINDOWSsystem32spoolsv.exe
C:WINDOWSsystem32acs.exe
C:Program FilesCommon FilesAppleMobile Device SupportbinAppleMobileDeviceService.exe
C:WINDOWSsystem32svchost.exe
C:Program FilesTurbineTurbine Download ManagerTurbineMessageService.exe
C:Program FilesNorton Security SuiteEngine4.0.0.127ccSvcHst.exe
C:WINDOWSSystem32svchost.exe
C:Program FilesPhantombilityPhantom CDpcdservice.exe
C:WINDOWSSystem32svchost.exe
C:Program FilesAnalog DevicesSoundMAXSMAgent.exe
C:WINDOWSsystem32svchost.exe
C:WINDOWSSystem32svchost.exe
C:WINDOWSSystem32svchost.exe
C:Program FilesNorton Security SuiteEngine4.0.0.127ccSvcHst.exe
C:WINDOWSsystem32wscntfy.exe
C:WINDOWSExplorer.EXE
C:Program FilesAnalog DevicesSoundMAXSMax4PNP.exe
C:WINDOWSsystem32RUNDLL32.EXE
C:Program FilesTurbineTurbine Download ManagerTurbineDownloadManagerIcon.exe
C:Program FilesHPDigital Imagingbinhpqtra08.exe
C:Program FilesNETGEARWPN311wlancfg5.exe
c:program filesanalog devicessoundmaxsmax4pnp .exe
C:Program FilesHPDigital ImagingbinhpqSTE08.exe
C:Program FilesHPDigital Imagingbinhpqbam08.exe
C:WINDOWSSystem32svchost.exe
C:WINDOWSSystem32svchost.exe
C:WINDOWSSystem32svchost.exe
C:WINDOWSSystem32svchost.exe
C:WINDOWSSystem32svchost.exe
C:WINDOWSSystem32svchost.exe
C:Program FilesHPDigital Imagingbinhpqgpc01.exe
C:Program FilesInternet ExplorerIEXPLORE.EXE
C:Program FilesHPDigital ImagingSmart Web Printinghpswp_clipbook.exe
C:Program FilesMozilla Firefoxfirefox.exe
C:Program FilesTrend MicroHijackThisHijackThis.exe
C:Program FilesVideoLANVLCvlc.exe

R0 - HKCUSoftwareMicrosoftInternet ExplorerMain,Start Page = http://google.com/
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCUSoftwareMicrosoftInternet ExplorerMain,Local Page =
R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Local Page =
R1 - HKCUSoftwareMicrosoftWindowsCurrentVersionInternet Settings,ProxyOverride = *.local
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:Program FilesNorton Security SuiteEngine4.0.0.127coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:Program FilesNorton Security SuiteEngine4.0.0.127IPSBHO.DLL
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:Program FilesNorton Security SuiteEngine4.0.0.127coIEPlg.dll
O4 - HKLM..Run: [SoundMAXPnP] C:Program FilesAnalog DevicesSoundMAXSMax4PNP.exe
O4 - HKLM..Run: [iTunesHelper] "C:Program FilesiTunesiTunesHelper.exe"
O4 - HKLM..Run: [NvCplDaemon] RUNDLL32.EXE C:WINDOWSsystem32NvCpl.dll,NvStartup
O4 - HKLM..Run: [nwiz] nwiz.exe /install
O4 - HKLM..Run: [NvMediaCenter] RUNDLL32.EXE C:WINDOWSsystem32NvMcTray.dll,NvTaskbarInit
O4 - HKLM..Run: [Turbine Download Manager Tray Icon] "C:Program FilesTurbineTurbine Download ManagerTurbineDownloadManagerIcon.exe"
O4 - HKCU..Run: [SUPERAntiSpyware] C:Program FilesSUPERAntiSpywareSUPERAntiSpyware.exe
O4 - HKCU..Run: [cdloader] "C:Documents and SettingsTracyApplication Datamjusbspcdloader2.exe" MAGICJACK
O4 - HKCU..Run: [ctfmon.exe] C:WINDOWSsystem32ctfmon.exe
O4 - HKCU..Run: [uTorrent] "C:Program FilesuTorrentuTorrent.exe"
O4 - HKCU..Run: [MSMSGS] "C:Program FilesMessengermsmsgs.exe" /background
O4 - HKUSS-1-5-21-861567501-776561741-1417001333-1000..Run: [SUPERAntiSpyware] C:Program FilesSUPERAntiSpywareSUPERAntiSpyware.exe (User '?')
O4 - HKUSS-1-5-21-861567501-776561741-1417001333-1000..Run: [cdloader] "C:Documents and SettingsTracyApplication Datamjusbspcdloader2.exe" MAGICJACK (User '?')
O4 - HKUSS-1-5-21-861567501-776561741-1417001333-1000..Run: [uTorrent] "C:Program FilesuTorrentuTorrent.exe" (User '?')
O4 - HKUSS-1-5-21-861567501-776561741-1417001333-1000..Run: [dbf70700.exe] C:Documents and SettingsTracyApplication Data080CC8EF7E4348207647F9A655A11C14dbf70700.exe (User '?')
O4 - HKUSS-1-5-21-861567501-776561741-1417001333-1000..Run: [hsa8ffushf83hoigjhs98jgijg9sd8e] C:DOCUME~1TracyLOCALS~1Tempiuu2k7.exe (User '?')
O4 - HKUSS-1-5-21-861567501-776561741-1417001333-1000..Run: [hsf87efjhdsf87f3jfsdi7fhsujfd] C:DOCUME~1TracyLOCALS~1Tempwin16.exe (User '?')
O4 - HKUSS-1-5-21-861567501-776561741-1417001333-1003..Run: [SUPERAntiSpyware] C:Program FilesSUPERAntiSpywareSUPERAntiSpyware.exe (User '?')
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:Program FilesHPDigital Imagingbinhpqtra08.exe
O4 - Global Startup: NETGEAR WPN311 Wireless Assistant.lnk = C:Program FilesNETGEARWPN311wlancfg5.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:PROGRA~1MICROS~2OFFICE11EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:Program FilesJavajre1.6.0_07binssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:Program FilesJavajre1.6.0_07binssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:PROGRA~1MICROS~2OFFICE11REFIEBAR.DLL
O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:Program FilesHPDigital ImagingSmart Web Printinghpswp_BHO.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:WINDOWSNetwork Diagnosticxpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:WINDOWSNetwork Diagnosticxpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd...b?1224176929109
O17 - HKLMSystemCS4ServicesTcpip..{0AC5257A-5CF5-454D-930F-4709E10723D3}: NameServer = 217.23.14.75,4.2.2.1,192.168.2.1
O20 - Winlogon Notify: !SASWinLogon - C:Program FilesSUPERAntiSpywareSASWINLO.DLL
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:WINDOWSsystem32acs.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:Program FilesCommon FilesAppleMobile Device SupportbinAppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:Program FilesBonjourmDNSResponder.exe
O23 - Service: Symantec Eraser Service (EraserSvc10923) - Symantec Corporation - C:Program FilesNorton Security SuiteEngine4.0.0.127ccSvcHst.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:Program FilesCommon FilesInstallShieldDriver11Intel 32IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:Program FilesiPodbiniPodService.exe
O23 - Service: Turbine Message Service - Live (LiveTurbineMessageService) - Turbine, Inc. - C:Program FilesTurbineTurbine Download ManagerTurbineMessageService.exe
O23 - Service: Turbine Network Service - Live (LiveTurbineNetworkService) - Turbine, Inc. - C:Program FilesTurbineTurbine Download ManagerTurbineNetworkService.exe
O23 - Service: Norton Security Suite (N360) - Symantec Corporation - C:Program FilesNorton Security SuiteEngine4.0.0.127ccSvcHst.exe
O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:WINDOWSsystem32GameMon.des.exe (file missing)
O23 - Service: NVSvc - NVIDIA Corporation - C:WINDOWSsystem32nvsvc32.exe
O23 - Service: pcdservice - Phantombility, Inc - C:Program FilesPhantombilityPhantom CDpcdservice.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:Program FilesAnalog DevicesSoundMAXSMAgent.exe

--
End of file - 8776 bytes

I deleted:
R0 - HKCUSoftwareMicrosoftInternet ExplorerMain,Local Page =
R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Local Page =
and
O4 - HKLM..Run: [Turbine Download Manager Tray Icon] "C:Program FilesTurbineTurbine Download ManagerTurbineDownloadManagerIcon.exe"

still the same results

EDIT: Posts Merged ~BP

Edited by Budapest, 30 March 2010 - 04:24 PM.


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#2 m0le

m0le

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Posted 02 April 2010 - 07:28 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below I will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


And

Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK
IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_disable which will appear on your desktop.


Then

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
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#3 m0le

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Posted 07 April 2010 - 07:05 PM

This topic has been closed.

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
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