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OS constantly freezing


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#1 char2000

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Posted 30 March 2010 - 06:30 AM

For the past two months my laptop has been freezing inexplicably most often when browsing the internet, the weird part is that it'll freeze the first time but when i restart it it acts stable.I tried system restore, cleaning the registry, AV scans and spyware scans (With multiple programs), updated all drivers, defraged the hard drive

The only two things that u can think of is my Zone Alarm Firewall interfering with AVG (I heard this happens sometimes) or the numerous errors in the events viewer listed below:




Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x80070070).

Crash dump initialization failed!

The program msiexec.exe version 5.0.7600.16385 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.


Session "Microsoft Security Essentials OOBE" stopped due to the following error: 0xC000000DDETAIL -
6 user registry handles leaked from \Registry\User\S-1-5-21-539818367-1157593759-2051514879-1000:
Process 2864 (\Device\HarddiskVolume3\Program Files\Sony\VCM Intelligent Network Service Manager\VcmINSMgr.exe) has opened key \REGISTRY\USER\S-1-5-21-539818367-1157593759-2051514879-1000
Process 2864 (\Device\HarddiskVolume3\Program Files\Sony\VCM Intelligent Network Service Manager\VcmINSMgr.exe) has opened key \REGISTRY\USER\S-1-5-21-539818367-1157593759-2051514879-1000\Software
Process 2864 (\Device\HarddiskVolume3\Program Files\Sony\VCM Intelligent Network Service Manager\VcmINSMgr.exe) has opened key \REGISTRY\USER\S-1-5-21-539818367-1157593759-2051514879-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings
Process 2864 (\Device\HarddiskVolume3\Program Files\Sony\VCM Intelligent Network Service Manager\VcmINSMgr.exe) has opened key \REGISTRY\USER\S-1-5-21-539818367-1157593759-2051514879-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings
Process 2864 (\Device\HarddiskVolume3\Program Files\Sony\VCM Intelligent Network Service Manager\VcmINSMgr.exe) has opened key \REGISTRY\USER\S-1-5-21-539818367-1157593759-2051514879-1000\Software\Policies\Microsoft\Windows\CurrentVersion\Internet Settings
Process 2864 (\Device\HarddiskVolume3\Program Files\Sony\VCM Intelligent Network Service Manager\VcmINSMgr.exe) has opened key \REGISTRY\USER\S-1-5-21-539818367-1157593759-2051514879-1000\Software\Policies


Operating System
MS Windows 7 Home Premium 64-bit
CPU
Intel Pentium T4300 @ 2.10GHz 35 C
Penryn 45nm Technology
RAM
4.0GB Dual-Channel DDR2 @ 398MHz 6-6-6-18
Motherboard
Sony Corporation VAIO (N/A)
Graphics
Generic PnP Monitor @ 1366x768
Mobile Intel® 4 Series Express Chipset Family
Mobile Intel® 4 Series Express Chipset Family
Hard Drives
320GB Western Digital WDC WD3200BEVS-26VAT0 (IDE) 32 C
32MB Ricoh Memory Stick Disk Device (IDE)
Ricoh SD/MMC Disk Device (IDE)
Optical Drives
Optiarc DVD RW AD-7700S
Audio
Realtek High Definition Audio

Edited by char2000, 30 March 2010 - 06:43 AM.


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#2 Bill1821

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Posted 30 March 2010 - 09:21 AM

it looks like you have avg and microsoft security essentials both running- I would un install mse and see if that fixes the problem as they may may (or may not?) play well together.

This is unlikely but the update error 0x80070070 is about your hdd being full- is it? Here is an article on that- http://blogs.technet.com/sus/archive/2008/...0x80070070.aspx

#3 char2000

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Posted 30 March 2010 - 11:19 AM

No i still have 127 GB's left

#4 keyboardNinja

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Posted 30 March 2010 - 01:04 PM

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:

Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.

Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.

Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.

Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.

The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.


Have you gotten any BSODs? If so..

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Disable your firewall and all anti-virus products. Enable one at a time to determine which is causing the freezing. As Bill said, you should not run more than one active-protection anti-virus. It causes system instability with symptoms similar to what you describe.
PICNIC - Problem In Chair, Not In Computer

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