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Blue Screen Of Death problem


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#1 killerx525

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Posted 29 March 2010 - 10:03 PM

My version of windows is Windows 7 Ultimate 32 bit. My laptop is a Toshiba Satellite Pro A300, DDR2 2GB, 250GB HDD. Sometimes when i am on my laptop, the blue screen of death happens. It's been happening nearly once a day. I have used Tuneup Utilties 2010, but that didn't stop it. Can someone please help me resolve this problem?

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


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#2 keyboardNinja

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Posted 29 March 2010 - 10:42 PM

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Also...

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:

Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.

Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.

Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.

Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.

The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.


Programs like Tuneup Utilities 2010 are not recommended here on Bleeping Computer for those reasons and more.
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#3 killerx525

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Posted 30 March 2010 - 05:01 AM

==================================================
Dump File : 033010-20685-01.dmp
Crash Time : 30/03/2010 12:01:32 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : 0xf44c85f5
Parameter 2 : 0x00000000
Parameter 3 : 0x891cfe3a
Parameter 4 : 0x00000002
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+837dd
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\minidump\033010-20685-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 032910-18408-01.dmp
Crash Time : 29/03/2010 9:23:09 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : 0xdb308534
Parameter 2 : 0x00000000
Parameter 3 : 0x891dbe3a
Parameter 4 : 0x00000002
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+ea860
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\minidump\032910-18408-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#4 keyboardNinja

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Posted 30 March 2010 - 12:45 PM

You may have bad RAM.

***** A. If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-....iso.zip file.
3. Inside, you'll find memtest86+-....iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-....iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
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#5 killerx525

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Posted 30 March 2010 - 06:15 PM

Is this safe? I have never done this complicated thing before. What do i do if the result is a bad ram? Also this blue screen of death never happen before till now. What do you mean by "to run 5-6 passes"?

Edited by killerx525, 30 March 2010 - 06:19 PM.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#6 keyboardNinja

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Posted 30 March 2010 - 06:31 PM

If you aren't comfortable taking out a RAM stick, just burn your Memtest CD and boot off it. The test will run automatically. After it does the first pass (set of 8 tests), it will start to run a second pass, then a third, etc...until you turn the computer back off. Let it do 5 or 6 passes. It will keep count for you and display it on the screen. It could take a few hours...be patient.

If you get errors, you will have to replace the RAM. A new 2GB stick from Crucial.com will run you $56.99 + shipping.

If Memtest comes back with no errors after a few passes, we will move on to other possibilities.
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#7 killerx525

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Posted 30 March 2010 - 07:13 PM

I have one DDR2-800 2GB ram stick currently in use at the moment, but i have a choice to upgrade it to 4GB since i have one slot left. Now i understand your instructions, i have used cruical and they allow me to put another 4GB ram into my laptop. But i hope i don't have to replace my ram. I'll give this a try.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#8 keyboardNinja

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Posted 30 March 2010 - 07:20 PM

Your laptop can only hold two 2GB sticks for a total of 4GB. If your RAM comes back as bad after the Memtest, you could go ahead and buy two 2GB sticks, or just replace the one there.

If it's the RAM, that's actually a good thing. It is easy to diagnose and replace. Yes, it costs money, but it's cheaper than a new motherboard, hard drive, or new computer entirely.

Let me know if you get an errors from the Memtest. :huh:
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#9 killerx525

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Posted 30 March 2010 - 07:46 PM

One question, why does the the ram goes "bad"? Also can i use PowerISO to make the image file?

Edited by killerx525, 30 March 2010 - 07:51 PM.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#10 keyboardNinja

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Posted 30 March 2010 - 08:07 PM

Any hardware piece can fail. RAM is not exempt.

And yes, you can use any ISO burning program that you like. ImgBurn is typically recommended for its simplicity.

Edited by keyboardNinja, 30 March 2010 - 08:08 PM.

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#11 killerx525

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Posted 30 March 2010 - 08:14 PM

ok i'm gonna run the test now, i hope the result, is gonna be good. what happens when it finish, does the laptop restart or boot to windows?

Edited by killerx525, 30 March 2010 - 08:15 PM.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#12 killerx525

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Posted 30 March 2010 - 08:17 PM

Ok i ran the test and it came up with 0 zeros :huh: What do i do know?

Edited by killerx525, 30 March 2010 - 10:08 PM.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#13 keyboardNinja

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Posted 30 March 2010 - 10:35 PM

How could you have run it in 3 minutes (time interval between your posts)? It would have to take at least 10 minutes to run a single pass...you are supposed to run 5 or 6 passes. Or did you edit your post later? (10:08)

Anyway, I guess we'll check your hard drive now.

At the Start Menu, type in:

cmd

right-click the cmd that shows up in the list, click Run as administrator, answer Yes to the UAC prompt.

At the command prompt, type in:

chkdsk /r

note the space between the k and the /

You will see this:

Posted Image

type in the letter Y and press Enter.

Reboot your computer. The system will automatically run a chkdsk (check disk) before booting, and let you know if any hard drive errors were found. Post back here with the results.
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#14 killerx525

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Posted 31 March 2010 - 01:12 AM

Yeah i edited it, it took 25:18s to do it. Gonna do it now.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#15 killerx525

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Posted 31 March 2010 - 01:16 AM

How could you have run it in 3 minutes (time interval between your posts)? It would have to take at least 10 minutes to run a single pass...you are supposed to run 5 or 6 passes. Or did you edit your post later? (10:08)

Anyway, I guess we'll check your hard drive now.

At the Start Menu, type in:

cmd

right-click the cmd that shows up in the list, click Run as administrator, answer Yes to the UAC prompt.

At the command prompt, type in:

chkdsk /r

note the space between the k and the /

You will see this:

Posted Image

type in the letter Y and press Enter.

Reboot your computer. The system will automatically run a chkdsk (check disk) before booting, and let you know if any hard drive errors were found. Post back here with the results.

How do i see the result?

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png





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