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AVG threat Detection Trojen Horse Generic17.KPZ


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5 replies to this topic

#1 HelpLori

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Posted 29 March 2010 - 04:40 PM

Hello everyone..
new to this board.. I hope someone is a guru that could help me..

Im using windows XP

I have Mcafee installed but something wasn't right last week when I was getting popups.. I ran a scan w/ mcafee it said I was infected... I then was told to download superspyware so I did.. it found stuff and said it was removed.

I kept getting alert from superspy so I unistalled it thinking its not helping me obviously :thumbsup: I had malwarebytes installed on my computer in FEB and it worked fine but when I went to run it I am not having luck.

When I double click MBAM .. I am getting ( 707 , (3,0) error message. I went thru all the procedures of renaming the file etc... doesn't work. I even rebooted in safe mode and tried scanning it.. (doesnt work)

After all this my friend told me to download AVG so I am using their free 30 day trial at the moment.. and I have updated it and ran the scans.. its been finding alot cookies and removing them but at least twice a day I am getting an AVG ALERT Multiple threat detection

at the moment the box just popped up and is showing 4 files inside the avg alert
1. TROJEN HORSE GENERIC17.KPZ
2. TROJEN HORSE GENERIC17.SEF
3. TROJEN HORSE GENERIC17.SEF
4. TROJEN HORSE GENERIC17.KPZ

And at the bottom of AVG its showing process name:

C: WINNT SYSTEM 32 WINLOGON.EXE
WINNT SYSTEM 32 SVCHOST.EXE

I don't know if that means anything? I haven't seen the pop up ads in a couple days but I am getting these avg alerts.. which makes me wonder is my computer still messed up?? because I can't run malware?

anything you can say to help if u have experienced this already I will truley appreciate. I am about at witts end with trying to figure it out.

Thank you
Lori

EDIT: Moved from Virus, Trojan, Spyware, and Malware Removal Logs ~BP

Edited by Budapest, 29 March 2010 - 05:03 PM.


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#2 Blind Faith

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Posted 30 March 2010 - 11:06 AM

Hi,

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.


Elle
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#3 HelpLori

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Posted 30 March 2010 - 05:10 PM

Hi Elle

Thanks for all this info but I am still having a problem running MBAM I am getting an error 707 (3,0) when I try to run it. So I can't do all these scans your requesting until I find out how to get mbam to run... do you know ? LOL..

thanks for the time..

Lori

#4 Blind Faith

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Posted 31 March 2010 - 06:03 AM

Hi,


Please download Malwarebytes again and save it on the desktop as funnything.exe, if you can't get it run either this time right-click on the file, choose Rename and change its name to funnything.scr .Try running the file.

If you get it running, choose a full scan of the system



Elle

Edited by Blind Faith, 31 March 2010 - 06:03 AM.

Can you hear it?It's all around!

Tomar ki manè acchè?
Yadi thakè, tahalè
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#5 HelpLori

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Posted 31 March 2010 - 06:31 AM

I tried that:

getting the same thing ( ERROR CODE 707, 3,0 )

:thumbsup:

#6 Blind Faith

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Posted 31 March 2010 - 08:40 AM

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.




Elle
Can you hear it?It's all around!

Tomar ki manè acchè?
Yadi thakè, tahalè
Ki kshama kartè paro
?



If I haven't replied in 48 hours, please feel free to send me a PM.



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