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McAfee Alerts


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#1 UmmGeri

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Posted 29 March 2010 - 02:48 PM

Each time I've turned on my computer for the past week, it's been really slow booting up. In fact, it's lagging as I attempt to type this up. Mcafee keeps alerting me that it has found, detected and deleted a trojan horse. It alerts me several times about the same file, stating that the trojan has been removed from my system. Also, Mcaffee keeps requesting i "fix" it, as it flashes up alerts that say 'You are not protected!' and then I'm alerted to fix the issue. The issue is fixed at the click of a button but it keeps doing this every so often. Please, help!

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#2 boopme

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Posted 29 March 2010 - 03:41 PM

Hello and welcome,let's see if we can run these 2.,get ome logs to review and see if we get some improvement.

Run RKill....

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way as the malware programs will start again.



Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 UmmGeri

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Posted 29 March 2010 - 07:27 PM

Okay. I ran both of them. You didn't mention posting the Rkill log, but I'll go ahead and do it anyways just in case.

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as Geri on 03/29/2010 at 17:25:04.


Processes terminated by Rkill or while it was running:


C:\Windows\SysWOW64\rundll32.exe
C:\Program Files (x86)\AIM6\aim6.exe
C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe
C:\Users\Geri\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Geri\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Geri\Documents\Downloads\rkill (1).pif


Rkill completed on 03/29/2010 at 17:25:12.

And here's the MBAM log.

Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org

Database version: 3930

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

3/29/2010 3:06:36 PM
mbam-log-2010-03-29 (15-06-36).txt

Scan type: Quick scan
Objects scanned: 101326
Time elapsed: 8 minute(s), 23 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Geri\Documents\downloads\Keygen.exe (Trojan.Agent.CK) -> Quarantined and deleted successfully.

#4 boopme

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Posted 29 March 2010 - 07:43 PM

hello there was a Key generator installed. It carried malware with it as they mostly all do. The program associated with it may not be secure also.

Let's see if there are other malware on here.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 UmmGeri

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Posted 29 March 2010 - 10:50 PM

Here's the log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/29/2010 at 07:13 PM

Application Version : 4.35.1000

Core Rules Database Version : 4747
Trace Rules Database Version: 2559

Scan type : Quick Scan
Total Scan Time : 00:50:32

Memory items scanned : 192
Memory threats detected : 0
Registry items scanned : 153
Registry threats detected : 0
File items scanned : 90254
File threats detected : 7

Adware.Tracking Cookie
C:\Users\Geri\AppData\Roaming\Microsoft\Windows\Cookies\geri@2o7[2].txt
C:\Users\Geri\AppData\Roaming\Microsoft\Windows\Cookies\geri@tacoda[2].txt
C:\Users\Geri\AppData\Roaming\Microsoft\Windows\Cookies\geri@cdn.at.atwola[1].txt
C:\Users\Geri\AppData\Roaming\Microsoft\Windows\Cookies\geri@advertising[2].txt
C:\Users\Geri\AppData\Roaming\Microsoft\Windows\Cookies\geri@ar.atwola[2].txt
C:\Users\Geri\AppData\Roaming\Microsoft\Windows\Cookies\geri@at.atwola[1].txt
C:\Users\Geri\AppData\Roaming\Microsoft\Windows\Cookies\geri@atwola[2].txt

#6 boopme

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Posted 29 March 2010 - 11:23 PM

I have to leave now but is McAfee stil griping?
How it the PC running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 UmmGeri

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Posted 30 March 2010 - 05:04 AM

McAfee isn't detecting a trojan anymore but it keeps telling me i am not protected.
My computer is still lagging.

#8 boopme

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Posted 30 March 2010 - 02:00 PM

Let's see if there's a rootkit hiding here.

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 UmmGeri

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Posted 30 March 2010 - 10:42 PM

Whenever I try to save the log like you aid, it saves a blank notepad document. Also, my computer just blue screened me with a memory dump, and it seriously took about three minutes to type this up because my computer keeps freezing/lagging on me.

#10 boopme

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Posted 30 March 2010 - 11:08 PM

OK I guess We need a deeper look,please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic from step 9.
Skip the Gmer step.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 UmmGeri

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Posted 31 March 2010 - 12:17 AM

When I try to run the GMER, this is the message it gives me:
http://i39.tinypic.com/znppfs.png
then, a minute or so later, this: http://i43.tinypic.com/ick0o7.png

Edited by UmmGeri, 31 March 2010 - 12:19 AM.


#12 boopme

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Posted 31 March 2010 - 02:45 PM

OK, post the DDS log there and mention that Gmer will not run...
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 UmmGeri

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Posted 31 March 2010 - 06:45 PM

Here is the DDs log:


DDS (Ver_10-03-17.01) - NTFSX64
Run by Geri at 22:09:36.05 on Tue 03/30/2010
Internet Explorer: 8.0.7600.16385
Microsoft Windows 7 Ultimate 6.1.7600.0.1252.1.1033.18.959.199 [GMT -7:00]



EDIT: remove mis placed log~~boopme

Edited by boopme, 31 March 2010 - 07:34 PM.


#14 boopme

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Posted 31 March 2010 - 07:34 PM

Hello. See step 9 agaain. You need to repost the log into another forum.
Let me know if that went well.

I will remove this one.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 Budapest

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Posted 31 March 2010 - 08:34 PM

New topic is here:

http://www.bleepingcomputer.com/forums/topic306269.html

But no log posted...
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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