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Problem Event Name: BlueScreen


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#1 potential

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Posted 29 March 2010 - 02:39 PM

Hello, was referred to Vista by boopme after determining my problem probably was not spyware/malware (we ran SAS, MBAM, TFC, ATF, ESET). I'm running a Sony Vaio PC with vista that was purchased almost four years ago. 160gig hard drive and 2gig internal RAM. I first began to notice problems with an increase of physical memory (which I understand to be RAM) usage some time ago.

Physical Memory usage is now even higher than before. With only Firefox running its pushing 80%. Recently the computer started crashing. I receive a blue screen that quickly disappeared. The message received after boot-up is follows:

Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 00000000
BCP2: 00000002
BCP3: 00000000
BCP4: 820835D8
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini031810-01.dmp
C:\Users\White Widow\AppData\Local\Temp\WER-83460-0.sysdata.xml
C:\Users\White Widow\AppData\Local\Temp\WER24DE.tmp.version.txt

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=501...mp;clcid=0x0409


Boopme showed me how to turn off automatic restart and I was able to get the error message from the blue crash screen. It is as follows:


A problem has been detected and Windows has been shut down to prevent damage to your computer

DRIVER_IRQL_NOT_LESS_OR_EQUAL

If this is the first time you've seen this top error screen, restart your computer. If this screen appears again, follow this steps

Check to make sure any new hardware or software is properly installed
If this is a new installation, ask your hard or software manufacturer
I repeated the steps performed earlier with no success
for any windows updates you might need

If problems continue, disable or remove any newly installed hardware
of software. Disable BIOS memory options such as catching or shadowing

Tech Info

***STOP: 0x000000D1 (0x7F004A18, 0x00000002, 0x00000000, 0x8A44DC7E)

*** tcpip.sys- Adrdress 8A44DC7E base at 8A406000,
Datestamp 46288e26

Collecting data for crash dump
-more about the "dump"-
Physical memory dump complete

The crash occurs about once daily if the computer is used. It also seems not to occur if no programs are ran. Another possibility for cause could be leaving any program running idle. I've only experienced about 10 so far.

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#2 cryptodan

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Posted 29 March 2010 - 02:51 PM

Try updating your network card drivers.

#3 potential

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Posted 30 March 2010 - 09:20 AM

how might I do that?

#4 cryptodan

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Posted 30 March 2010 - 09:36 AM

Can you post your model number of your lap top?

#5 potential

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Posted 30 March 2010 - 10:44 AM

PCG-7Y2L

#6 cryptodan

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Posted 30 March 2010 - 10:48 AM

What model number? Check on the bottom.

#7 potential

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Posted 30 March 2010 - 11:37 AM

Nothing directly says model number under the computer. What I posted previously followed after the word Model. If I had to guess I'd say the model number was 3-209-541-11. However there are a lot of other unlabeled number sets.

#8 cryptodan

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Posted 30 March 2010 - 12:02 PM

Drivers for your VAIO

#9 potential

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Posted 30 March 2010 - 12:16 PM

Original - MarvellŪ Yukon 88E8036 PCI-E Fast Ethernet Controller Driver

Is this what I want? Download and install?

#10 cryptodan

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Posted 30 March 2010 - 12:23 PM

MarvellŪ Yukon 88E8036 PCI-E Fast Ethernet Controller Driver

#11 potential

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Posted 30 March 2010 - 03:31 PM

I downloaded, un-zipped and attempted to install. Got a message reading:

Note: For Windows Vista (32 bit) at least Service Pack 1 is required.

#12 cryptodan

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Posted 30 March 2010 - 04:19 PM

Upgrade to SP 1 and then 2 then update it.

#13 potential

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Posted 30 March 2010 - 04:29 PM

A quick note. Soon after I bought the computer 4 years ago a techie advised me to turn off windows updates to solve another serious problem I had at the time. I did and it worked very well. Microsoft wants me to use their updater to get SP1 which will install about 80 updates total. They only offer a x64 and x86 stand-alone version. Do I need an x32 version?

#14 cryptodan

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Posted 30 March 2010 - 04:55 PM

Windows Vista SP1 = 32bit Version



Windows Vista SP1 64bit

Edited by cryptodan, 30 March 2010 - 04:58 PM.


#15 DeathStalker

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Posted 31 March 2010 - 07:07 PM

A quick note. Soon after I bought the computer 4 years ago a techie advised me to turn off windows updates to solve another serious problem I had at the time. I did and it worked very well. Microsoft wants me to use their updater to get SP1 which will install about 80 updates total. They only offer a x64 and x86 stand-alone version. Do I need an x32 version?


X86 is the 32 bit version.

If your "techie's" version of solving a serious problem with Vista is to turn off Update, he's a bleeping idiot. Do what cryptodan said, he's not.




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