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Rootkit? Rogue Anti-Virus


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#1 jersey441

jersey441

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Posted 29 March 2010 - 09:38 AM

...And I'm infected. What do I do? :-)

Dell Inspiron 5150 (I believe), Windows XP
Don't have computer on me, but can check on Service Pack, updates, etc. if needed


As far as I remember, here's what happened:

This whole thing began with a few warnings from Avast of a virus. I chose. to "Delete" them. ...Wasn't too concerned.

A rogue anti-virus program and popups began taking over my computer

I tried to kill some processes but they kept coming back. One of them was ave.exe

Initially had trouble running anti-virus software.

Was eventually able to Run Malware Bytes. It found quite a few viruses, said the problem would be fixed after restart - not the case
Ran Malware Bytes AGAIN (twice) in Safe Mode without Networking - again said the problems would be fixed after restart - did not work

Ran avast which found them and eventually ran a scan prior to boot - this seemed to have worked, but the viruses came back
Spouse did the same thing - viruses seemed to disappear for a time, but came back after periods of internet use.

Cleaned Temp files, etc.

Prior to the latest "removals," you would click on a link in Google and be sent to a completely different (but legitimate LOOKING) page from what you clicked on.

Now the computer takes at least 15 mins to even boot up, constantly freezes, won't load programs, and programs disappear from the start bar upon minimizing. And our sound has been killed.

Malware Bytes and Avast both continue to run and find viruses that they claim have been removed.

Looks like I'm not the only one - but I'm not sure where to go next.

-----

Win32:Rootkit-gen has come up quite a few times among other Trojans, Adware, and registry issues. Last night, I deleted a file that was simply a bunch of letters and extremely long. Something like oshda..........exe



What are the next steps?

Edited by jersey441, 29 March 2010 - 04:40 PM.


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#2 Blind Faith

Blind Faith

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Posted 30 March 2010 - 11:32 AM

Hi,


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.




Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.



Can you possibly look in the Avast log viewer and tell me which file is being detected as Rootkit?
Can you hear it?It's all around!

Tomar ki manè acchè?
Yadi thakè, tahalè
Ki kshama kartè paro
?



If I haven't replied in 48 hours, please feel free to send me a PM.



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