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Another search engine redirect problem


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20 replies to this topic

#1 tajemi

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Posted 29 March 2010 - 12:29 AM

Hi all :thumbsup:

I was recently infected with a few (ANNOYING!) viruses which have since been rectified (I hope) but my firefox tabs always get redirected when doing a google search.

I have run malware tools such as Malwarebytes, SUPERantispyware, Spybot and Ad-Aware none of them seem to be able to find this little issue.

Any help would be appreciated :flowers:
Thank you all so much in advance.
xx

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#2 techextreme

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Posted 29 March 2010 - 01:29 PM

Please post your MBAM and SAS logs. We will move on from there.

Techextreme

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#3 tajemi

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Posted 29 March 2010 - 05:05 PM

For some reason the logs weren't saved *shrugs* I will scan again and post when they are done.

Thank you for your reply

#4 tajemi

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Posted 29 March 2010 - 09:34 PM

Malwarebytes' Anti-Malware 1.44
Database version: 3925
Windows 6.0.6001 Service Pack 1
Internet Explorer 7.0.6001.18000

30/03/2010 9:25:12 AM
mbam-log-2010-03-30 (09-25-12).txt

Scan type: Quick Scan
Objects scanned: 128745
Time elapsed: 20 minute(s), 33 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



#5 tajemi

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Posted 30 March 2010 - 04:54 AM

SAS doesn't give me a log...???

Now I seem to have picked up this stupid virus again!!! It the Antispyware Visa one. I keep getting id of it but it comes back a day or so later!! I am gong crazy!!

#6 techextreme

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Posted 30 March 2010 - 07:35 AM

Ok. Antivirus Vista has removal instructions posted here. Please read and follow these instructions and post the results of the malwarebytes scan.

Techextreme

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#7 tajemi

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Posted 31 March 2010 - 01:11 AM

Malwarebytes' Anti-Malware 1.44
Database version: 3925
Windows 6.0.6001 Service Pack 1
Internet Explorer 7.0.6001.18000

31/03/2010 4:42:16 PM
mbam-log-2010-03-31 (16-42-16).txt

Scan type: Quick Scan
Objects scanned: 128785
Time elapsed: 15 minute(s), 30 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 2
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
C:\Users\tanya\AppData\Local\ave.exe (Rogue.MultipleAV) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CLASSES_ROOT\.exe\shell\open\command\(default) (Hijack.ExeFile) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\secfile\shell\open\command\(default) (Rogue.MultipleAV) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Windows\system32\config\systemprofile\AppData\Local\ave.exe" /START "") Good: (firefox.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Windows\system32\config\systemprofile\AppData\Local\ave.exe" /START "") Good: (iexplore.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\safemode\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Windows\system32\config\systemprofile\AppData\Local\ave.exe" /START "") Good: (firefox.exe -safe-mode) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\tanya\AppData\Local\Temp\6EGovVgN.exe.part (Rogue.SecurityGuard) -> Quarantined and deleted successfully.
C:\Users\tanya\downloads\packupdate_build8_1919.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Users\tanya\Local Settings\Application Data\ave.exe (Rogue.MultipleAV) -> Quarantined and deleted successfully.
C:\Users\tanya\AppData\Local\ave.exe (Rogue.MultipleAV) -> Quarantined and deleted successfully.



#8 techextreme

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Posted 31 March 2010 - 07:13 AM

That looks like we found something. That's good. Now we can continue on.

SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
  • First
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Please perform a scan with Eset Onlinescan (NOD32).
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista Users be sure to run Internet Explorer as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.
  • You will see the Terms of Use. Tick the check-box in front of YES, I accept the Terms of Use
  • Now click Start.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Install ActiveX component.
  • A new window will appear asking "Do you want to install this software?" (OnlineScanner.cab)".
  • Answer Yes to install and download the ActiveX controls that allows the scan to run.
  • Click Start.(the Onlinescanner will now prepare itself for running on your pc)
  • To do a full-scan, check: "Remove found threats" and "Scan potentially unwanted applications"
  • Press Scan to start the online scan. (this could take some time to complete)
  • When the scan has finished, it will show a screen with two tabs "overview" and "details" and the option to get information or buy software. Just close the window.
  • Now click Start > Run... > type: C:\Program Files\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad.
  • Copy and paste the log results in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn\ them back on after you are finished

Please post the logs from both SAS and Eset when complete.

Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

 


#9 tajemi

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Posted 31 March 2010 - 09:50 PM

I followed the above instructions and found no infections but I can't seem to find the log.

I am also getting this:
Posted Image

#10 tajemi

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Posted 31 March 2010 - 09:51 PM

Hang on I haven't done the ESET scan....

#11 boopme

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Posted 31 March 2010 - 09:58 PM

Also Mbam needs an update.
Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
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#12 tajemi

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Posted 01 April 2010 - 02:00 AM

Malwarebytes' Anti-Malware 1.44
Database version: 3925
Windows 6.0.6001 Service Pack 1
Internet Explorer 7.0.6001.18000

1/04/2010 5:58:43 PM
mbam-log-2010-04-01 (17-58-43).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 370977
Time elapsed: 2 hour(s), 39 minute(s), 44 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 2
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CLASSES_ROOT\.exe\shell\open\command\(default) (Hijack.ExeFile) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\secfile\shell\open\command\(default) (Rogue.MultipleAV) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Windows\system32\config\systemprofile\AppData\Local\ave.exe" /START "") Good: (firefox.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Windows\system32\config\systemprofile\AppData\Local\ave.exe" /START "") Good: (iexplore.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\safemode\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Windows\system32\config\systemprofile\AppData\Local\ave.exe" /START "") Good: (firefox.exe -safe-mode) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Owner\Local Settings\Application Data\ave.exe (Rogue.MultipleAV) -> Delete on reboot.
C:\Users\Owner\AppData\Local\ave.exe (Rogue.MultipleAV) -> Delete on reboot.


Stupid things!! I have no idea where they are coming from!

It's still coming up with the image that I posted above *sigh*

Edited by tajemi, 01 April 2010 - 02:22 AM.


#13 tajemi

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Posted 01 April 2010 - 02:45 AM

Ran a quick scan again just now....

Malwarebytes' Anti-Malware 1.44
Database version: 3925
Windows 6.0.6001 Service Pack 1
Internet Explorer 7.0.6001.18000

1/04/2010 6:44:46 PM
mbam-log-2010-04-01 (18-44-46).txt

Scan type: Quick Scan
Objects scanned: 128616
Time elapsed: 19 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 2
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CLASSES_ROOT\.exe\shell\open\command\(default) (Hijack.ExeFile) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\secfile\shell\open\command\(default) (Rogue.MultipleAV) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Windows\system32\config\systemprofile\AppData\Local\ave.exe" /START "") Good: (firefox.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Windows\system32\config\systemprofile\AppData\Local\ave.exe" /START "") Good: (iexplore.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\safemode\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Windows\system32\config\systemprofile\AppData\Local\ave.exe" /START "") Good: (firefox.exe -safe-mode) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Owner\Local Settings\Application Data\ave.exe (Rogue.MultipleAV) -> Delete on reboot.
C:\Users\Owner\AppData\Local\ave.exe (Rogue.MultipleAV) -> Delete on reboot.



#14 tajemi

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Posted 01 April 2010 - 02:57 AM

For some reason MBAM isn't rebooting. it comes up with an error when I click the I want to reboot (or whatever it says) button. The virus is still causing the message that I got before even after a manual reboot.

#15 techextreme

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Posted 01 April 2010 - 07:20 AM

Manually download the Malwarebytes updates from here and just double-click on mbam-rules.exe to install.

Then please rescan your computer click Scanner tab, select FULL scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot.

Edited by techextreme, 01 April 2010 - 07:21 AM.

Techextreme

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-- Seneca

 





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