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Have active internet connection, browsers don't work


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3 replies to this topic

#1 phyllisp160

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Posted 28 March 2010 - 05:02 PM

One of our computers got hit with a trojan that disabled Norton and Malwarebytes and all browsing except to the pages that tried to get you to buy whatever program was supposed to "fix" the problem. We managed to get rid of the pop-ups warning of impending doom (by deleting the most recent files deposited on the machine) and got Norton and Malwarebytes running again. Malwarebytes found nothing, nor did Norton, but it did clean up the registry. Everything seems fine now, except neither browser -- IE or Chrome -- can get anywhere.

The internet connection is active. I can successfully ping sites from the command prompt, packets are going out and coming in, and the 2nd computer -- which connects through the same router -- can get to the internet just fine (that's the computer I'm using).

I'm to the point where I think all we can do is reformat, but he has soooo much stuff on his computer that it's going to be a major time investment to back up the files and reinstall all the software. I thought I'd come here first and see if anyone had any suggestions. Thanks in advance.

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#2 Broni

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Posted 28 March 2010 - 05:30 PM

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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#3 phyllisp160

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Posted 28 March 2010 - 08:58 PM

Thanks so much. Took a few hours to run the gmer. Post and files are here: http://www.bleepingcomputer.com/forums/t/305591/have-active-internet-connection-browsers-dont-work/

#4 Orange Blossom

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Posted 28 March 2010 - 09:37 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/305591/have-active-internet-connection-browsers-dont-work/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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