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Hijack this log, please help diagnose.


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3 replies to this topic

#1 Shauna81

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Posted 28 March 2010 - 02:27 PM

Hi there,
I've been having quite a bit of computer issues lately and was wondering if someone could help me out. it was suggested that I try hijack this and get help with the log so I am going to post it but first I'd like to tell you what's going on.

When I go to google and search something the links take me to random pages, same thing happens if I try to log into something such as facebook. It doesn't happen all of the time but about 80% of the time it does. My Internet is slower than it has ever been and I keep getting pop ups asking me to allow changes in my registry.

Anyway, i have attached the log file. I really appreciate any help I can get so thank you in advance.


Attached Files



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#2 Blind Faith

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Posted 01 April 2010 - 05:48 PM

Hello and welcome to Bleeping Computer! welcome.gif

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log





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#3 Shauna81

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Posted 03 April 2010 - 04:16 PM

I've resolved the issues, thank you though!

#4 Starbuck

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Posted 05 April 2010 - 08:28 AM

Hi Shauna81

QUOTE
I've resolved the issues, thank you though!
Thanks for letting us know. thumbup2.gif

As this topic has been resolved this thread will now be closed.

If you need this topic reopened, please contact one of the moderating team by PM and we will reopen it for you.
Include the address of this thread in your request.
If you should have a new issue, please start a new topic.
This applies only to the original topic starter.

Everyone else please begin a New Topic.

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