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Antivirus viruses keep coming back!


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#1 kdana00

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Posted 28 March 2010 - 02:05 PM

Lately I have been having problems with these antivirus viruses that have been about lately. I got the first one a few weeks ago, and researched ways to remove it, and eventually ended up doing it through deleting registry keys, which worked. I got another one about a week or two later, different name, same purpose, and instead of going through all the garbage of registry keys just restored my computer (keep in mind that as the virus gets worse, it takes over the task manager function, as well as the system restore function - I had to start my computer and go into recovery mode and go to system restore that way). Then I got another one yesterday, and simply restored my computer again. And then today - NEXT DAY - I get another one. They come under all different names, the current one is Antispyware vista, but I think they're all just the same thing. I get fake virus scans, threatening messages telling me my computer is infected, and when the virus gets worse, it disables my .exe function and I cannot open anything. I can restore my computer again, except I want to know why these viruses keep infecting me! I have Windows Vista, and I use Avast as an antivirus. I think it might have something to do with Firefox - I've started getting these popups on any website (so I can't blame it on a certain website) advertising that I won something, click here, etc and it takes up the entire screen and I have to click "skip" to get back to my website. Despite restoring my computer, these popups have not stopped. I have also tried using malwarebytes, but it doesn't detect these things. Please help! This is getting really obnoxious!

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#2 boopme

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Posted 28 March 2010 - 03:03 PM

Hello and welcome.. Yes they are a family of Malware.. Restoring will not kill a virus only a full wipe and reformat would do that.

Please run the 14 steps in the Automated Removal Instructions in this link..
http://www.bleepingcomputer.com/virus-remo...irus-vista-2010

Please post back the scan log from MalwaeBytes and update us on how it is running..or Ask any questions
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 kdana00

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Posted 28 March 2010 - 08:39 PM

This is what came up after I did it. It seems to have worked, except that I am still getting the popups in Firefox.

Malwarebytes' Anti-Malware 1.44
Database version: 3925
Windows 6.0.6001 Service Pack 1
Internet Explorer 8.0.6001.18882

3/28/2010 9:31:56 PM
mbam-log-2010-03-28 (21-31-56).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 346335
Time elapsed: 1 hour(s), 15 minute(s), 53 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 0
Registry Data Items Infected: 5
Folders Infected: 0
Files Infected: 7

Memory Processes Infected:
C:\Users\Kim\AppData\Local\ave.exe (Rogue.MultipleAV) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\wh-zgpvydr (Adware.AdRotator) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\AppDataLow\HavingFunOnline (Adware.BHO.FL) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{73976589-d20f-9153-21ff-16e65d578d91} (Adware.AdRotator) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{73976589-d20f-9153-21ff-16e65d578d91} (Adware.AdRotator) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Users\Kim\AppData\Local\ave.exe" /START "C:\Program Files (x86)\Mozilla Firefox\firefox.exe") Good: (firefox.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Users\Kim\AppData\Local\ave.exe" /START "") Good: (iexplore.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\safemode\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Users\Kim\AppData\Local\ave.exe" /START "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -safe-mode) Good: (firefox.exe -safe-mode) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Main\Start Page (Hijack.StartPage) -> Bad: (http://bing.zugo.com/?cfg=2-78-0-vmRc) Good: (http://www.google.com) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Kim\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\1EFFZJAJ\setup[2].exe (Adware.BHO) -> Quarantined and deleted successfully.
C:\Windows\System32\wh-ZgpvYDR.exe (Adware.AdRotator) -> Quarantined and deleted successfully.
C:\Windows\SysWOW64\wh-ZgpvYDR.exe (Adware.AdRotator) -> Quarantined and deleted successfully.
C:\ProgramData\sysReserve.ini (Malware.Trace) -> Quarantined and deleted successfully.
C:\Users\Kim\Local Settings\Application Data\ave.exe (Rogue.MultipleAV) -> Quarantined and deleted successfully.
C:\Users\Kim\AppData\Local\ave.exe (Rogue.MultipleAV) -> Quarantined and deleted successfully.
C:\Windows\SysWOW64\__-iv-o-.dll (Adware.AdRotator) -> Quarantined and deleted successfully.

#4 boopme

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Posted 28 March 2010 - 09:01 PM

Ok this is good. We'll run another now

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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