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unable to update malwarebytes or other antispyware


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#1 chacer

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Posted 28 March 2010 - 12:45 PM

about two months ago one of your tech's assisted me in removing a fake trojan alert, and everything has been great but I have not been able to update any antispyware programs, spybot teatimer, malwarebytes, superantispyware, or Dr.web cure it, and I can't access some of the sites for these programs, I either get a error code for my internet connectivity or a server not found message, any help at all is greatly appreciated.

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#2 chacer

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Posted 30 March 2010 - 05:55 PM

I have also tried renaming mbam to mbam2 and exe. and I still cannot update, if anyone has any idea's I very much appreciate it, since I have been getting some fake "your infected, run this program pop-ups" for the last few days.

Edited by chacer, 30 March 2010 - 05:55 PM.


#3 boopme

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Posted 30 March 2010 - 10:58 PM

Hello let's try a simple trick that sometimes works.
Reset the router.
Locate , on the back of your router, the small button that reads Reset
Or insert a paper clip or something thin into the little reset hole in the back of the router
Hold for thirty seconds


Check your Proxy settings in Internet Explorer to make sure malware did not

alter them. If so, that can affect your ability to browse or download tools required for disinfection:

* Open Internet Explorer > click Tools > Internet Options > Connections tab.
* Click the LAN Settings... button and uncheck Use a proxy server for your LAN
or change the settings to the proxy you normally use if you previously reconfigured it.
* Remove any unknown addresses from the Address box. 80 is the default Port so it does not have to be changed.
* Click Ok and then click Ok again.
* Close Internet Explorer and restart the computer.
* An example of how to do this with screenshots can be found in steps 3-7 under the section Automated Removal Instructions... in this

guide..

Check your Proxy settings in Firefox to make sure malware did not alter them:

* Open Firefox, click Tools > Options > Advanced and click the Network Tab.
* Under the Connection section click on the Settings... button.
* Under Configure Proxies to Access the Internet, check No proxy. This is the default option if you don't use a proxy.
* Click Ok and then click OK again.
* Close Firefox and restart the computer.

For other browsers, please refer to How to configure browser proxy settings.


You should also run these
b]Next Run FixExe.reg[/b]

FixExe.reg
....click Run when the box opens


Now RKill....

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
If the computer is rebooted or a reboot occurs along the way you will need to run the application again as the malware programs will start again.

Edited by boopme, 30 March 2010 - 11:04 PM.

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