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Infected with Antispyware XP Virus - Need Help


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#1 dlmuxlow

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Posted 27 March 2010 - 08:17 PM

I have gotten infected with a virus that keeps sending me alerts to sign up for Antispyware XP. I have run Malwarebytes twice, but it does not seem to remove it. My system is XP Professional running the latest Windows updates.

An example of one of the pop ups is:

Antispyware XP - Unregistered Version
System security ALERT!
Vulnerabilities found
Your system was scanned for security breaches. Attention: 34 serious issues were detected. Safeguard you system against exploits, malware and viruses right now by activating Proactive Defense.

Upgrade to full version of Antispyware XP security sofware package now! Clean your system and ward off new attacks against your system integrity and sensitive data. FREE daily updates and online protection from web-based intrusions arae already in the bundle. Activate Antispyware XP Stay unprotected

I believe this is a common virus. I would greatly appreciate someone helping me to remove it.

Thanks

BC AdBot (Login to Remove)

 


#2 boopme

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Posted 27 March 2010 - 11:31 PM

Hello and welcome.. Let's do this.

First run RKill....

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way as the malware programs will start again.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 dlmuxlow

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Posted 28 March 2010 - 12:47 AM

bloopme, it seems I didn't refresh my screen for a while and didn't see your reply.

Here is where I am. I downloaded RKill and ran it.

This seems to have finally have allowed MBAM to run and catch the malware. I ran it and then updated it and ran it again per your instructions. The first time it caught 5 viruses which I deleted. After updating it it seems to have caught 2 additional ones.

Rogue.MultipleAV - Category - File - C:\Documents and Settings\David\Local Settings...
Hijack.StartMenui.. = Registry Data - HKey_LOCAL_mACHINE\SOFTWARE\Client...

Here is the log from MBAM:

Malwarebytes' Anti-Malware 1.44
Database version: 3922
Windows 5.1.2600 Service Pack 2
Internet Explorer 8.0.6001.18702

3/27/2010 10:57:11 PM
mbam-log-2010-03-27 (22-57-05).txt

Scan type: Quick Scan
Objects scanned: 123540
Time elapsed: 6 minute(s), 46 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Documents and Settings\David\Local Settings\Application Data\vma.exe" /START "C:\Program Files\Internet Explorer\IEXPLORE.EXE") Good: (iexplore.exe) -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\David\Local Settings\Application Data\vma.exe (Rogue.MultipleAV) -> No action taken.

While it says no action taken, I did subsequently delete them and rerun MBAM. I am proceeding to your 3rd step and downloading and running AFT Cleaner and SUPERAntiSpyware. I will let you know when I am finished.

Edited by dlmuxlow, 28 March 2010 - 01:25 AM.


#4 boopme

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Posted 28 March 2010 - 01:16 PM

Ok,we should be in pretty good shape after those. Let me know when you post the SAS log.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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