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Issue with Windows Updates


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#1 RhonB

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Posted 27 March 2010 - 02:24 PM

Hi there, trying to perform updates on my niece's laptop....she has not done them in awhile.....

Installed lots of updates but these 2 are giving me a hard time..and they are both marked as "important"

Security Upgrade for Vista KB77165
Service Pak 2 For Vista KB9865

It keeps telling me that I have to update these 2....
I have done them several times...
although when doing the service pak a window comes up and advises that this may take an hour or more and that the computer may shut down a few times.....but it doesn't...it just shows me that its done afte a few seconds.
but it keeps prompting me to update these 2 same ones!!

I checked update history and it is showing these 2 several times today and each time listed as successful...

Why does it keep prompting me to update??? Can't get rid of it!!

My niece is coming to get her laptop in an hour....can someone respond soon please?

Thanks for any help....

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#2 DeathStalker

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Posted 27 March 2010 - 02:38 PM

Wen you view the system settings, does it show that you actually DO have SP2 installed on the computer?

Click Start>Control Panel>System

At the top of the box now open it will say View Basic Computer Information. Under that it will say "Windows edition" and then you should see something like the following:

Windows Vista Ultimate (or basic or business or home premium or whatever version of Windows you have)
Copyright 2007 Microsoft Corporation All Rights Reserved
Service Pack 2.

Let us know what you see.

#3 RhonB

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Posted 27 March 2010 - 02:44 PM

Hi Death-Stalker,

Thanks for the quick response...

Nope...says Service Pack 1....

Why won't pack 2 install???

I have been working with Net_Surfer on another forum (other issue) and asked him to have a look as well....

#4 Net_Surfer

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Posted 27 March 2010 - 02:47 PM

Hi RhonB,

Have you reboot the computer to see if that goes away?

after a reboot check again to see if the service pack is install.

regards
Net_Surfer

#5 RhonB

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Posted 27 March 2010 - 02:48 PM

I did re-boot.....but I will try it again..

#6 RhonB

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Posted 27 March 2010 - 02:55 PM

K rebooted...still saying Service Pack 1

#7 DeathStalker

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Posted 27 March 2010 - 03:02 PM

Quit screwing with the automatic update for SP2 (lets get it on first and see if the other goes away). Do a direct download from here. Click on the appropriate download and save the file (I like to save to desktop, it's easier to find lol). After you do that, disconnect from the internet and turn off all program, including AV and other security programs, double click the saved SP2 and hit run. It WILL take a little bit both to download and install, but I never had it take an hour.

If you know how to burn from an ISO, you may want to download the ISO version and burn it to disc so you will always have it.

EDIT: I'll put off playing COD for a little bit in case you have any questions lol

Edited by DeathStalker, 27 March 2010 - 03:03 PM.


#8 Net_Surfer

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Posted 27 March 2010 - 03:03 PM

Hi Rhon

See if this can help:
http://social.answers.microsoft.com/Forums...be-cfeb07062fab

#9 RhonB

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Posted 27 March 2010 - 03:15 PM

Hi Net_Surfer...I read the thread and it says to use the Vista Intallatio CD...I do not have that.

I will try installing manually as per DeathStalkers advice.

Be back soon to let you both know....

#10 RhonB

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Posted 27 March 2010 - 03:23 PM

The file is downloading to my desktop....

One question, I noticed when choosing the file to dowload that the one with the same number that my updates is telling me to install (KB948465) is listed as for 64 bit system, this machine is a 32 bit system...could that have something to do with the problem?

I did not see any file for a 32 bit system.....

Let me know.....

#11 DeathStalker

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Posted 27 March 2010 - 03:26 PM

The one for the 32 bit system is x86. I linked it here, I chose the all language version for you, not the 5 language.....

EDIT: You can choose to run it instead of saving it, but if something happens when you "run" you have to start all over. When you save, you don't have to download again.......

Edited by DeathStalker, 27 March 2010 - 03:27 PM.


#12 RhonB

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Posted 27 March 2010 - 03:27 PM

So should I not install thisone? I was just about to....

#13 DeathStalker

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Posted 27 March 2010 - 03:34 PM

If you downloaded the X64 version and you are SURE you have the 32 bit version, then no. Down load the X86 (32 bit version) I gave you.

You can be sure which version you have by following the same instructions i gave you in my first post and if you look further down you will see "System"

Under system you will see either
System Type: 32 bit Operating system (or)
System Type: 64 bit operating system

#14 RhonB

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Posted 27 March 2010 - 03:36 PM

Yes, it's a 32 bit....so the new file just finished downloading..I will try the install and be back soon....

#15 RhonB

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Posted 27 March 2010 - 03:40 PM

Ok, it's telling me that I have to install service pack 1 before I can install this one.....I already have that...as per my system check..WTH???




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