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My passwords are being stolen by keylogger!


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9 replies to this topic

#1 nicholaiputan

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Posted 27 March 2010 - 01:38 PM

Hello great minds of Bleeping Computer!

Once more I'm in need of your help. I'm on Windows 7 Professional 64 bit. Gateway p-7805u.
I just made a World of Warcraft account yesterday and when I tried to get on today, it had already been "hacked". The password was changed and an authenticator was put into effect. I'm working on the account stuff with Blizzard. (Trying to anyway)

In the meantime, I really need to get my computer secure again. I dont know how long this keylogger has been on my computer but I'm worried about my internet banking and such. Please help me to remove this garbage so I can change to all new passwords and emails on everything without THAT information being sent to whoever stole my account.

What I've done is updated and ran Spybot S&D, AdAware, and avast!. Avast and Spybot found nothing, and Adaware found 2 cookies.
I checked through my processes and noticed 2 csrss.exe files running.

Thats all I've got. Please help. :thumbsup:

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#2 DASOS

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Posted 27 March 2010 - 03:45 PM

Hi nicholaiputan


Did you put your email and someone else knows it? To retrieve your password do you need to send your email only or a secret word also?
=====

Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be
asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


#3 nicholaiputan

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Posted 27 March 2010 - 04:26 PM

Thanks for the reply. Here is my MWBytes Scan. Coincidentally, I was already scanning MWBytes when I hit refresh and saw your reply. :thumbsup:

Malwarebytes' Anti-Malware 1.44
Database version: 3922
Windows 6.1.7600
Internet Explorer 8.0.7600.16385

3/27/2010 2:13:18 PM
mbam-log-2010-03-27 (14-13-18).txt

Scan type: Full Scan (C:\|)
Objects scanned: 252301
Time elapsed: 39 minute(s), 42 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CLASSES_ROOT\regfile\shell\open\command\(default) (Broken.OpenCommand) -> Bad: ("regedit.exe" "%1") Good: (regedit.exe "%1") -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 DASOS

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Posted 27 March 2010 - 04:42 PM

I donít see something bad yet!

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


#5 nicholaiputan

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Posted 27 March 2010 - 05:33 PM

Its been on 99% for ~5 minutes now. I'm 21 minutes into the scan.

#6 nicholaiputan

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Posted 27 March 2010 - 07:03 PM

I ran it and it didn't give me the option to save a test file, which I assume is because it found nothing.

What next boss?

#7 DASOS

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Posted 28 March 2010 - 03:36 AM

To create an account in this game you need to have an email, to retrieve your password ( in case you have forgotten it ) you need to send your email and your player name, if someone else knows them itís ease to steal your account, did you gave this info to someone else?

#8 nicholaiputan

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Posted 28 March 2010 - 09:50 AM

No I didn't even tell anyone that I had the game yet. I only have the game for 1 day even, and played for maybe 2 hours. I have no clue how it happened. I was playing at my work's unsecured wireless if that's anything.

#9 DASOS

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Posted 28 March 2010 - 10:04 AM

Ok lets have one more look!

Please follow the Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

and make a new post here: Virus, Trojan, Spyware, and Malware Removal Logs

#10 nicholaiputan

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Posted 28 March 2010 - 12:31 PM

Posted. Thanks.




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