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Connecting HDMI Cable


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#1 mycomputer11

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Posted 27 March 2010 - 12:33 PM

Hi friends, need some help from you regarding my laptop. I just purchae HDMI cable. Everytime I connect the cable to my laptop its always restarting and its dhows the blue screen and then restarting. After that the start up now working. Only when you disconnect the cable it will work my laptop. What is the problem and what is the solution? I am using Windows seven now.
Thanks in advance

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#2 keyboardNinja

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Posted 27 March 2010 - 01:03 PM

Disable automatic restarts.

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

What is your laptop's brand and model?
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#3 mycomputer11

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Posted 27 March 2010 - 01:19 PM

hi keyboard ninja, thanx for your quick reply.
here is the bsod file.
==================================================
Dump File : 032710-23587-01.dmp
Crash Time : 3/27/2010 8:36:01 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`01836d10
Parameter 3 : 00000032`00000040
Parameter 4 : 000000c8`00000140
Caused By Driver : klif.sys
Caused By Address : klif.sys+3e900
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\minidump\032710-23587-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 032710-23337-01.dmp
Crash Time : 3/27/2010 8:12:02 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff880`04368e94
Parameter 3 : fffff880`02fdbca8
Parameter 4 : fffff880`02fdb500
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+8a5b1
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\minidump\032710-23337-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 032710-21465-01.dmp
Crash Time : 3/27/2010 9:36:34 AM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 00000000`00000007
Parameter 2 : 00000000`00001097
Parameter 3 : 00000000`00000140
Parameter 4 : fffff8a0`00c8b6d0
Caused By Driver : fltmgr.sys
Caused By Address : fltmgr.sys+4500
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\minidump\032710-21465-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

my laptop model is hp6570ee
using windows seven

#4 keyboardNinja

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Posted 27 March 2010 - 01:45 PM

Do you use Kaspersky as your anti-virus?

Is your Windows 7 32-bit or 64-bit?

To find out if your computer is running 32-bit or 64-bit Windows, do the following:

1. Open System by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking System.
2. Under System, you can view the system type.

Edited by keyboardNinja, 27 March 2010 - 01:48 PM.

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#5 mycomputer11

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Posted 27 March 2010 - 01:47 PM

yes, i am using kaspersky anti-virus
my windows is 64-bit.
is there any solution?
thanks again keyboardninja.

#6 keyboardNinja

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Posted 27 March 2010 - 01:54 PM

Patience....

That first BSOD was caused by Kaspersky. The second was probably caused by your graphics card. And I'm not sure about the third.

Download and install this updated NVIDIA graphics card driver.

If that does not fix it, we will try something else (it's on a need-to-know basis).
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#7 mycomputer11

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Posted 27 March 2010 - 02:15 PM

Hi keyboard ninja.
I am downloading the updated NVIDIA graphics card driver.
I think it takes time.
What is the next step.
Thanks for your patience.

#8 keyboardNinja

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Posted 27 March 2010 - 02:25 PM

After installing the driver and rebooting, trying plugging the HDMI cable back in. Let me know what happens.
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#9 mycomputer11

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Posted 27 March 2010 - 02:47 PM

hi keyboard ninja.
now its fine..
problem solve.
i will try again tomorrow to make sure its ok.
its time to sleep coz tomorrow morning needs to work.
thanks again keyboardninja.
i let you know tomorrow also if theres any problem.
:huh:

#10 keyboardNinja

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Posted 27 March 2010 - 02:52 PM

You're welcome. :huh:
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#11 mycomputer11

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Posted 31 March 2010 - 02:10 PM

hi keyboardninja, sorry for the late response.
now everything is ok, i try several times.
its perfect, thanks for the help.
appreciate it
cheers

#12 keyboardNinja

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Posted 31 March 2010 - 02:12 PM

You are very welcome. :huh:

Happy Computing!
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