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ave.exe virus/malware on Vista


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#1 raffhere

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Posted 27 March 2010 - 12:33 PM

Dear Virus experts,

My laptop is running on Vista and got infected by the wretched ave.exe virus. I have Windows Defender and Virgin Broadband PC Guard but these failed to clean it. It's bringing up the usual fake infection pop ups although some of them appear to be stopped by PC Guard. I wasn't sure if it would start corrupting other files so took desperate measures to isolate the virus by frantically googling for a fix tool. I downloaded what I thought was a fix but it turned out to be a trial version of the "Spyware Doctor" program. This has identified and blocked the virus but in order for this anti-virus program to complete its cleaning and fixing process, I am being asked to pay and register for the full edition. I don't want to buy it as I already have PC Guard and I think it is a bit of a cheek to trick me into downloading Spyware Doctor and then forcing me to purchase it to clear the virus.

Anyway, I'm keeping the trial Spyware Doctor package switched on for the time being to prevent the infection spreading or doing anything nasty. Everything is up-to-date on my machine, i.e. Windows Defender and PC Guard so it is disappointing that they didn't catch or disinfect the virus.

1. Does anyone know of a way to clear this without me having to purchase another antivirus software?

2. Is there anything I can do to catch this virus in the future?

I look forward to your reply.

Nb. There was nothing dodgy in the website I visited from which I believe this virus was contracted ;-)

Removed font formatting for ease of reading. ~ OB

Edited by Orange Blossom, 27 March 2010 - 07:41 PM.
Move to AII as no logs posted. ~ OB


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#2 techextreme

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Posted 29 March 2010 - 10:37 AM

First, Download rkill.com to your desktop.

Double-click on the rkill.com in order to automatically attempt to stop any processes associated with Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that rkill is an infection, do not be concerned. This message is just a fake warning given by these Rogue programs when it terminates programs that may potentially remove it. If you run into these infections warnings that close Rkill, a trick is to leave the warning on the screen and then run Rkill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate these Rogue Programs. So, please try running Rkill until malware is no longer running. You will then be able to proceed with the rest of the instructions.


Scan for Spyware/Adware

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware Free version and save it to your desktop.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.


alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled

SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
  • First
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Please post the logs from MBAM and SAS when complete.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#3 raffhere

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Posted 30 March 2010 - 10:29 AM

Dear Techextreme,

Thank you for replying to me.

I waited a few days and thought no one would respond to me so got hold of Spyware Doctor from a friend. I ran the program which identified and cleared the virus. I then ran something called exefix_vista which apparently makes .exe's work as normal (?!). I did get a few popups which weren't ave.exe requesting to connect to the Internet but I cancelled their requests. I have uninstalled Spyware Doctor and done all the security updates on my existing anti-virus/protection software. I ran a Defrag on the laptop and everything seems to be back to normal now... I think.

Just a few questions:

1. Shall I still follow any of the instructions you have supplied below to ensure it has cleared?

2. Is there the possibility that any other damage could have been caused by the virus?

3. Can I add something to my existing anti-virus software (Windows Defender and PC Guard) to prevent this from happening again?

Many thanks, I look forward to hearing from you.

#4 techextreme

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Posted 30 March 2010 - 12:08 PM

My best advice would be to go ahead with running Malwarebytes and also SuperAntispyware.

These may or may not find anything else still residing on your computer but an extra "look-see" can't hurt.

If you decide to go ahead with the scans, please post the logs from both when you have completed.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#5 raffhere

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Posted 02 April 2010 - 07:48 PM

Hi Techextreme,

I ran Malwarebytes and have the following logs collected (this peice of software seems very user friendly and quick!):
=====
Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org

Database version: 3947

Windows 6.0.6002 Service Pack 2
Internet Explorer 7.0.6002.18005

02/04/2010 22:52:26
mbam-log-2010-04-02 (22-52-26).txt

Scan type: Quick scan
Objects scanned: 121101
Time elapsed: 16 minute(s), 17 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
=====


SUPERAntiSpyware DID find some (32!!) files to Quarantine however, it is not doing anything when I click View Log. Do you know any other way to view these?

I have Removed the Quarantined files. I think my laptop booted up to the login screen normal speed once more but it is still slow loading my profile. Could this have been caused by the virus?

#6 boopme

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Posted 03 April 2010 - 10:06 AM

Hello sometimes this happens with SAS logs. Sometimes they show after a reboot or in another account.

I think it a good idea to run an online scan from Internet explorer.
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

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#7 raffhere

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Posted 03 April 2010 - 10:22 PM

The ESET Online Scanner gave the following results which found no virus's:

=====
No threats found.
Scanned Files: 199475
Infected Files: 0
Cleaned files: 0
Total scan time: 05:56:26
Scan status: Finished
=====

So it looks as though my laptop is clear now?!

That doesn't explain why it is running slower. Any ideas? Are there logs for this?

#8 boopme

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Posted 03 April 2010 - 11:11 PM

Hello, that is a clean ESET log,no further info
Infected Files: 0
Cleaned files: 0

Some slowness may be the result of removing the temp files and cookies. These will speed up as you revisited your regular haunts over time..
Ther are other factors that contribute to slowness. Please tread thru this, if you still have issues post back and we'll take a deep look in here.

Slow Computer/browser? Check Here First; It May Not Be Malware
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 raffhere

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Posted 04 April 2010 - 01:00 PM

I just want to thank Boopme and Techextreme for taking the time to help me.

As requested, I will peruse the link for slowness and open another thread if necessary.

#10 boopme

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Posted 04 April 2010 - 01:12 PM

Your welcome from both of us.. Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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