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#1 ekhishana

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Posted 27 March 2010 - 11:59 AM

Hello,

Yesterday, when one of my family members was browsing the web, my PC suddenly rebooted. Ever since, it has slowed down significantly, and it has a huge folder "Helpassistant" (> 400MB) created in Documents and Settings. My Winpatrol software has been popping "Hosts" file changes every now and then. Within the helpassistant folder, I can see shortcuts to all my files on the hard disks. I can also see shortcuts to my tax documents which has sensitive personal information - and that has clearly got me very nervous!

I would sincerely appreciate any direction/help you could provide. I know there are other similar problem/resolutions on the forum - but I keep running into the "Dont follow instructions for other user problems" warning - hence the inaction.

Thanks!

C

Hello,

Here is the DDS Log - I will be attaching the Attach Log soon -


DDS (Ver_10-03-17.01) - NTFSx86
Run by User at 14:57:12.29 on Sat 03/27/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_18
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1023.482 [GMT -4:00]

AV: Norton AntiVirus *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
AV: Windows Live OneCare *On-access scanning disabled* (Updated) {427ADFC3-B354-4A51-BE34-A9D4218E45C4}
FW: Windows Live OneCare Firewall *disabled* {A3899D22-27E6-4A7E-AE4E-2C106646DAAB}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Norton AntiVirus\Engine\16.8.0.41\ccSvcHst.exe
C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\pctspk.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\DOCUME~1\User\LOCALS~1\Temp\AutoDetect.exe
C:\Program Files\D-Link\AirPlusG DWL-G122\AirPlus.exe
C:\Program Files\Norton AntiVirus\Engine\16.8.0.41\ccSvcHst.exe
C:\WINDOWS\DOWNLO~1\atmgr.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\User\Desktop\treatment\dds.scr

============== Pseudo HJT Report ===============

uSearch Bar = hxxp://www.google.com/ie
uStart Page = hxxp://www.google.com/
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
c:\documents and settings\user\local settings\temp\52.tmp\temp00
c:\documents and settings\user\local settings\temp\52.tmp\temp00
c:\documents and settings\user\local settings\temp\52.tmp\temp00
c:\documents and settings\user\local settings\temp\52.tmp\temp00
c:\documents and settings\user\local settings\temp\52.tmp\temp00
c:\documents and settings\user\local settings\temp\52.tmp\temp00
c:\documents and settings\user\local settings\temp\52.tmp\temp00
c:\documents and settings\user\local settings\temp\52.tmp\temp00
c:\documents and settings\user\local settings\temp\52.tmp\temp00
c:\documents and settings\user\local settings\temp\52.tmp\temp00
c:\documents and settings\user\local settings\temp\52.tmp\temp00
c:\documents and settings\user\local settings\temp\52.tmp\temp00
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\d-link~1.lnk - c:\program files\d-link\airplusg dwl-g122\AirPlus.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\desktop messenger\8876480\program\LDMConf.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
LSP: c:\program files\neoteris\secure application manager\gapsp.dll
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/5/b/0/5b0d4654-aa20-495c-b89f-c1c34c691085/LegitCheckControl.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1156448978457
DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - hxxps://webdl.symantec.com/activex/symdlmgr.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {8BBDC81D-81B3-49EE-87E8-47B7A707FAE8} - hxxps://www1.gotomeeting.com/default/applets/g2mdlax.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0015-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://freetrial.webex.com/client/T27L/webex/ieatgpc.cab
DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} - hxxps://connect.bedbath.com/dana-cached/setup/JuniperSetupSP1.cab
Handler: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files\logitech\desktop messenger\8876480\program\GAPlugProtocol-8876480.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
SecurityProviders: msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll,

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\user\applic~1\mozilla\firefox\profiles\lm1yy9ue.default\
FF - prefs.js: browser.startup.homepage - www.google.com
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\ipsffplgn\components\IPSFFPl.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npFoxitReaderPlugin.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R0 Achernar;Achernar - SCSI Command Filters;c:\windows\system32\drivers\Achernar.sys [2008-3-16 16855]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nav\1008000.029\SymEFA.sys [2010-2-2 310320]
R0 szkg5;szkg5;c:\windows\system32\drivers\SZKG.sys [2009-12-7 61328]
R0 szkgfs;szkgfs;c:\windows\system32\drivers\SZKGFS.sys [2010-2-24 173328]
R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\nav\1008000.029\BHDrvx86.sys [2010-2-2 259632]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nav\1008000.029\cchpx86.sys [2010-2-2 482432]
R1 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20100326.001\IDSXpx86.sys [2010-3-26 329592]
R1 Neofltr;Neoteris TDI Filter - Layered Version;c:\windows\system32\drivers\NEOFLTR.sys [2004-8-13 50349]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-2-17 66632]
R2 Norton AntiVirus;Norton AntiVirus;c:\program files\norton antivirus\engine\16.8.0.41\ccSvcHst.exe [2010-2-2 117640]
R3 Aldebaran;Aldebaran - SCSI Command Filters;c:\windows\system32\drivers\Aldebaran.sys [2008-3-16 21808]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-8-26 102448]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20100326.048\NAVENG.SYS [2010-3-27 84912]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20100326.048\NAVEX15.SYS [2010-3-27 1324720]
S0 is3srv;is3srv;c:\windows\system32\drivers\is3srv.sys [2009-12-7 61328]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2010-2-17 12872]
S3 USB55N51;D-Link AirPlus G DWL-G122 Wireless Driver for Windows XP;c:\windows\system32\drivers\USB55N51.sys [2007-1-1 236928]

=============== Created Last 30 ================

2010-03-27 18:16:24 240 ----a-w- c:\windows\system32\drivers\kgpcpy.cfg
2010-03-27 15:34:35 12632 ----a-w- c:\windows\system32\drivers\PROCEXP140.SYS
2010-03-27 02:56:53 16384 ---ha-w- C:\SZKGFS.dat
2010-03-27 02:54:37 0 d-----w- c:\docume~1\alluse~1\applic~1\SITEguard
2010-03-27 02:51:31 0 d-----w- c:\program files\STOPzilla!
2010-03-27 02:51:28 0 d-----w- c:\program files\common files\iS3
2010-03-27 02:51:27 0 d-----w- c:\docume~1\alluse~1\applic~1\STOPzilla!
2010-03-27 01:03:06 0 d-----w- c:\program files\common files\Wise Installation Wizard
2010-03-10 23:52:48 3558912 -c----w- c:\windows\system32\dllcache\moviemk.exe
2010-03-05 22:16:42 17408 ----a-r- c:\windows\system32\SZIO5.dll
2010-03-05 22:14:16 442368 ----a-r- c:\windows\system32\SZBase5.dll
2010-03-05 22:13:44 540672 ----a-r- c:\windows\system32\SZComp5.dll
2010-03-04 22:52:05 0 d-----w- c:\docume~1\user\applic~1\ACD Systems

==================== Find3M ====================

2010-02-24 19:06:36 173328 ----a-r- c:\windows\system32\drivers\SZKGFS.sys
2005-07-29 00:19:52 236928 ----a-w- c:\windows\inf\dwl-g122\USB55N51.sys
2005-07-29 00:19:50 237056 ----a-w- c:\windows\inf\dwl-g122\USB55N50.sys
2008-05-11 16:08:54 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008051120080512\index.dat
2008-04-07 15:12:01 16384 --sha-w- c:\windows\temp\cookies\index.dat
2008-04-07 15:12:01 16384 --sha-w- c:\windows\temp\history\history.ie5\index.dat
2008-04-07 15:12:02 49152 --sha-w- c:\windows\temp\temporary internet files\content.ie5\index.dat

============= FINISH: 14:58:51.67 ===============

THANKS as always!

C

Merged posts. ~ OB

Attached Files


Edited by Orange Blossom, 27 March 2010 - 07:42 PM.


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#2 Shannon2012

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Posted 31 March 2010 - 10:54 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Shannon

#3 thewall

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Posted 31 March 2010 - 10:55 AM

Edited: Already responded to.

Edited by thewall, 31 March 2010 - 10:57 AM.

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#4 thcbytes

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Posted 07 April 2010 - 07:42 AM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
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I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

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