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Seem to have koobface worm-grateful for any help!


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2 replies to this topic

#1 nange

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Posted 27 March 2010 - 11:06 AM

I stupidly followed a facebook link to update adobe flashplayer yesterday and have had very annoying problems since. Getting pop up ads approximately every 5 mins with heading "Internet Explorer provided by Dell" AVG coming up with a block file message for most of these. When using web, google is being either redirected or saying web address unavailable when typing in any anti spyware or malware sites. Won't even let me access the sites when I type address directly into address bar on either firefox or internet explorer.Have scanned computer using AVG free twice and it found some sort of generic BANU worm which I deleted from the virus vault. Managed to download and run spyware terminator and also webroot spysweeper. (hoping these aren't fake?) Spysweeper found koobface worm on its free scan. I then ran microsoft malware removal tool last night - it took about 6 hours and found and removed 1 infected file. Today I'm not getting the annoying pop ups but cannot access the web freely with most of the spyware and advisory sites not available. I did purchase the full webroot spysweeper program and ran it again today. It found quite a few cookies and an adware program which I quarantined and removed.
Restarted the computer and still having problems browsing the internet. Am actually posting to this forum using another computer as it won't let me access bleepingcomputer.com even when I click on the email registration link - I did after considerable difficulty manage to install and run hijackthis.exe and below is a copy of the logfile generated.

I'd be very grateful for any advice

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 14:41:11, on 27/03/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18882)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Dell Webcam\Dell Webcam Central\WebcamDell.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\SweetIM\Messenger\SweetIM.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Data Caching\FLASHKSK.EXE
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Seagate\SeagateManager\FreeAgent Status\stxmenumgr.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\AVG\AVG9\avgtray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Spyware Terminator\SpywareTerminatorShield.Exe
C:\Program Files\Webroot\WebrootSecurity\SpySweeperUI.exe
C:\Program Files\TomTom HOME 2\HOMERunner.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Spyware Terminator\SpywareTerminatorUpdate.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\SetPoint\SetPoint.exe
C:\Program Files\BBC iPlayer Desktop\BBC iPlayer Desktop.exe
C:\Program Files\Sony\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\Common Files\Logitech\khalshared\KHALMNPR.EXE
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\PROGRA~1\Crawler\Toolbar\CToolbar.exe
C:\Users\Lauren\Documents\Angela\HijackThis.exe

O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Spyware Terminator Realtime Shield Service (sp_rssrv) - Crawler.com - C:\Program Files\Spyware Terminator\sp_rsser.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_238116a1\STacSV.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. (www.webroot.com) - C:\Program Files\Webroot\WebrootSecurity\SpySweeper.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE
O23 - Service: Webroot Client Service (WRConsumerService) - Webroot Software, Inc. - C:\Program Files\Webroot\WebrootSecurity\WRConsumerService.exe

--
End of file - 3240 bytes


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#2 Shannon2012

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Posted 31 March 2010 - 10:47 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Shannon

#3 thcbytes

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Posted 07 April 2010 - 07:42 AM

Due to the lack of feedback this Topic is closed.

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Everyone else please begin a New Topic
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