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win32kryptic found


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12 replies to this topic

#1 Guest_angstocracy_*

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Posted 27 March 2010 - 05:20 AM

hello guys, can someone please help me get rid, it has even disabled my keyboard. i would be really grateful thanks guys

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#2 m0le

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Posted 30 March 2010 - 07:04 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks thumbup2.gif
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#3 m0le

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Posted 04 April 2010 - 07:29 PM

This topic has been closed.

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
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#4 m0le

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Posted 06 April 2010 - 03:26 PM

There's certainly some suspicious drivers in the logs. No rootkit according to Gmer so we'll start with Combofix to remove what we can

Please download ComboFix from one of these locations:* IMPORTANT !!! Save ComboFix.exe to your Desktop making sure you rename it comfix.exe
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
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#5 Guest_angstocracy_*

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Posted 06 April 2010 - 04:23 PM

The keyboard is not working and pc doesn't shut down ,DVD drive keeps dissappearing. Everthing was working before infection as far as I know. Straight past firewall and avast .Had to get rid of that. cfix log att. Thanks mOle thumbup2.gif

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#6 m0le

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Posted 06 April 2010 - 05:19 PM

The drivers are not there in the Combofix log so it looks like something else has taken care of that.

It may just be that the system needs some repair.

You may have corrupt critical system files. Let's see if we can fix that.
  1. Select
  2. Select All Programs
  3. Select Accessories
  4. Right click Command Prompt and choose Run as administrator
  • If you have the User Account Control (UAC) enabled you will be asked for authorization prior to the command prompt opening.
  • You may simply need to press the Continue button if you are the administrator or insert the administrator password.
  • Type in sfc /scannow in the command window and press enter.
  • Note the space between the c and the /
  • If any files require replacing SFC will replace them. You may be asked to insert your Vista DVD for this process to continue. This can be done with a borrowed DVD if you don't have one.
  • Be patient because the scan may take some time.
  • Allow the scan to run and when completed, reboot the system.

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#7 Guest_angstocracy_*

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Posted 07 April 2010 - 04:22 AM

Seems to shut down properly after that but still no keyboard. The device manager says error code 41. the k/b works in my other pc dry.gif

#8 m0le

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Posted 07 April 2010 - 03:00 PM

That's a hardware issue.

This next part is from here

QUOTE
This problem occurs if you install a driver for a non-Plug and Play device, but Windows cannot find the device. Here are some things that you can try to resolve this problem.

If the Troubleshooting Wizard does not resolve the problem, do one of the following:

If the hardware was not removed, the driver files might be obsolete. In this case, update the driver from Device Manager. In the device Properties dialog box, click the Driver tab, and then click Update Driver to start the Hardware Update Wizard. Follow the instructions to update the driver.

If the device is a non-Plug and Play device, you may have to install a newer version of the driver. To install non-Plug and Play devices, use the Add Hardware wizard. Click Start, and then click Run. In the Open box, type hdwwiz.cpl.


See if that sorts it out for you. smile.gif

Edited by m0le, 07 April 2010 - 03:01 PM.

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#9 Guest_angstocracy_*

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Posted 07 April 2010 - 05:44 PM

No joy mate . Why would windows not be able to find my keyboard? I tried uninstall reinstall rollback and update it's making me crazy crazy.gif what else can we try?

#10 m0le

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Posted 07 April 2010 - 06:05 PM

Thought that would do it. dry.gif

The next step is to post on the hardware forum.

Link to this topic and let them know what you tried just before.

The good news is that the PC is clean. As soon as you are able make sure you do the following steps

You're clean. Good stuff! thumbup2.gif

Let's do some clearing up

Uninstall ComboFix

Remove Combofix now that we're done with it.
  • Please press the Windows Key and R on your keyboard. This will bring up the Run... command.
    (For Vista/Windows 7 please click Start -> All Programs -> Accessories -> Run)
  • Now type in Combofix /Uninstall in the runbox and click OK. (Notice the space between "Combofix" and "/")
  • Please follow the prompts to uninstall Combofix.
  • You will then receive a message saying Combofix was uninstalled successfully once it's done uninstalling itself.
This will uninstall Combofix and anything associated with it.


Download and Run OTC

We will now remove the tools we used during this fix using OTC.
  • Download OTC by OldTimer and save it to your desktop.
  • Double click icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big button.
  • You will get a prompt saying "Being Cleanup Process". Please select Yes.
  • Restart your computer when prompted.
------------------------------------------------------------------------------------------------------------------------

Here's some advice on how you can keep your PC clean


Update your AntiVirus Software

It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out. If you use a commercial antivirus program you must make sure you keep renewing your subscription. Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.


Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.


Install an AntiSpyware Program

A highly recommended AntiSpyware program is SuperAntiSpyware. You can download the free Home Version. or the Pro version for a 15 day trial period.

Installing this or another recommended program will provide spyware & hijacker protection on your computer alongside your virus protection. You should scan your computer with an AntiSpyware program on a regular basis just as you would an antivirus software.


Finally, here's a treasure trove of antivirus, antimalware and antispyware resources


That's it angstocracy, hope you can find the problem with the keyboard. thumbup2.gif

Cheers.

m0le
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#11 Guest_angstocracy_*

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Posted 08 April 2010 - 07:16 AM

Ok all done , thankyou so much mOle you are awesome . Shame 'bout the k/b but thanks for trying i'll post in the hardware forum like you say . Keep up the good work there's a lot of malware out there thumbup.gif

#12 m0le

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Posted 08 April 2010 - 05:26 PM

Thanks, sorry I couldn't help with the keyboard thumbup2.gif
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#13 m0le

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Posted 12 April 2010 - 06:54 PM

Since this issue appears to be resolved ... this topic has been closed. Glad we could help. smile.gif

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
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