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Infected with unknown non-detected entity.


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19 replies to this topic

#1 Delsana

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Posted 27 March 2010 - 12:24 AM

Referred from here: http://www.bleepingcomputer.com/forums/t/304809/netbook-network-redirects-security-crashing/ ~ OB

DDS (Ver_10-03-17.01) - NTFSx86
Run by RENT A CENTER at 12:25:21.40 on Fri 03/26/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1014.575 [GMT -4:00]

AV: Webroot Spy Sweeper *On-access scanning disabled* (Updated) {77E10C7F-2CCA-4187-9394-BDBC267AD597}

============== Running Processes ===============

C:\Program Files\Webroot\WebrootSecurity\WRConsumerService.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\WINDOWS\Explorer.EXE
"C:\WINDOWS\system32\svchost.exe"
C:\Program Files\Webroot\WebrootSecurity\SpySweeper.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Documents and Settings\RENT A CENTER\Desktop\dds.scr
C:\WINDOWS\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uInternet Connection Wizard,ShellNext = iexplore
mURLSearchHooks: H - No File
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: MSN Toolbar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn toolbar\platform\4.0.0379.0\npwinext.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: MSN Toolbar: {8dcb7100-df86-4384-8842-8fa844297b3f} - c:\program files\msn toolbar\platform\4.0.0379.0\npwinext.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [ISTray] "c:\program files\spyware doctor\pctsTray.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
LSP: c:\program files\common files\pc tools\lsp\PCTLsp.dll
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1269509156005
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: igfxcui - igfxdev.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
Hosts: 127.0.0.1 www.spywareinfo.com

============= SERVICES / DRIVERS ===============

R0 EMSC;COMPAL Embedded System Control;c:\windows\system32\drivers\EMSC.sys [2008-10-28 9856]
R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2010-3-24 64288]
R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2010-3-25 217032]
R0 ssfs0bbc;ssfs0bbc;c:\windows\system32\drivers\ssfs0bbc.sys [2009-11-6 29808]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-2-17 66632]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2010-2-4 1263728]
R2 sdAuxService;PC Tools Auxiliary Service;c:\program files\spyware doctor\pctsAuxs.exe [2010-3-25 366840]
R2 sdCoreService;PC Tools Security Service;c:\program files\spyware doctor\pctsSvc.exe [2010-3-25 1142224]
R2 WebrootSpySweeperService;Webroot Spy Sweeper Engine;c:\program files\webroot\webrootsecurity\SpySweeper.exe [2009-11-6 4048240]
R2 WRConsumerService;Webroot Client Service;c:\program files\webroot\webrootsecurity\WRConsumerService.exe [2010-3-25 1201640]
R3 JMCR;JMCR;c:\windows\system32\drivers\jmcr.sys [2008-10-28 93968]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2010-2-17 12872]

=============== Created Last 30 ================

2010-03-25 09:39:14 0 d-sh--w- C:\found.000
2010-03-25 09:29:01 0 dc----w- c:\program files\MSXML 4.0
2010-03-25 08:58:18 95024 -c--a-w- c:\windows\system32\drivers\SBREDrv.sys
2010-03-25 08:52:49 0 dc----w- c:\program files\Spybot - Search & Destroy
2010-03-25 08:52:49 0 dc----w- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2010-03-25 08:20:20 0 dc----w- c:\program files\Windows Installer Clean Up
2010-03-25 08:20:02 0 dc----w- c:\program files\MSECACHE
2010-03-25 08:12:02 0 dc----w- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2010-03-25 08:11:22 0 dc----w- c:\program files\SUPERAntiSpyware
2010-03-25 08:11:22 0 dc----w- c:\docume~1\rentac~1\applic~1\SUPERAntiSpyware.com
2010-03-25 08:08:31 0 dc----w- c:\program files\MSSOAP
2010-03-25 08:07:19 1563008 -c--a-w- c:\windows\WRSetup.dll
2010-03-25 08:07:19 0 dc----w- c:\program files\Webroot
2010-03-25 08:07:19 0 dc----w- c:\docume~1\rentac~1\applic~1\Webroot
2010-03-25 08:07:19 0 dc----w- c:\docume~1\alluse~1\applic~1\Webroot
2010-03-25 07:55:22 0 dc----w- c:\program files\TrendMicro
2010-03-25 06:57:48 0 dc----w- c:\program files\common files\Wise Installation Wizard
2010-03-25 06:07:53 7387 -c--a-w- c:\windows\system32\drivers\pctgntdi.cat
2010-03-25 06:07:52 233136 -c--a-w- c:\windows\system32\drivers\pctgntdi.sys
2010-03-25 06:06:51 7383 -c--a-w- c:\windows\system32\drivers\pctcore.cat
2010-03-25 06:06:50 88040 -c--a-w- c:\windows\system32\drivers\PCTAppEvent.sys
2010-03-25 06:06:50 7412 -c--a-w- c:\windows\system32\drivers\PCTAppEvent.cat
2010-03-25 06:06:50 217032 -c--a-w- c:\windows\system32\drivers\PCTCore.sys
2010-03-25 06:05:23 7383 -c--a-w- c:\windows\system32\drivers\pctplsg.cat
2010-03-25 06:05:23 70408 -c--a-w- c:\windows\system32\drivers\pctplsg.sys
2010-03-25 06:03:25 0 dc----w- c:\program files\common files\PC Tools
2010-03-25 06:03:24 0 dc----w- c:\program files\Spyware Doctor
2010-03-25 06:03:24 0 dc----w- c:\docume~1\rentac~1\applic~1\PC Tools
2010-03-25 06:03:24 0 dc----w- c:\docume~1\alluse~1\applic~1\PC Tools
2010-03-25 03:54:10 98816 -c--a-w- c:\windows\sed.exe
2010-03-25 03:54:10 77312 -c--a-w- c:\windows\MBR.exe
2010-03-25 03:54:10 261632 -c--a-w- c:\windows\PEV.exe
2010-03-25 03:54:10 161792 -c--a-w- c:\windows\SWREG.exe
2010-03-25 03:48:50 64288 -c--a-w- c:\windows\system32\drivers\Lbd.sys
2010-03-25 03:45:30 0 dc-h--w- c:\docume~1\alluse~1\applic~1\{74D08EB8-01D1-4BAE-91E3-F30C1B031AC6}
2010-03-25 03:43:32 0 dc----w- c:\program files\Lavasoft
2010-03-25 03:39:08 0 dc----w- c:\program files\CCleaner
2010-03-25 03:39:04 38224 -c--a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-03-25 03:38:40 19160 -c--a-w- c:\windows\system32\drivers\mbam.sys
2010-03-23 18:30:22 0 dc----w- c:\docume~1\rentac~1\applic~1\AVG8
2010-03-23 17:19:55 0 dc----w- c:\docume~1\rentac~1\applic~1\Malwarebytes
2010-03-23 15:38:29 0 dc----w- c:\program files\Malwarebytes' Anti-Malware
2010-03-23 15:38:29 0 dc----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-03-21 23:28:42 0 dc----w- c:\program files\Microsoft
2010-03-21 23:28:02 0 dc----w- c:\program files\MSN Toolbar
2010-03-21 23:23:14 411368 -c--a-w- c:\windows\system32\deploytk.dll
2010-03-21 12:58:07 0 dc----w- c:\docume~1\rentac~1\applic~1\FixCleaner
2010-03-20 23:59:32 0 dc----w- c:\docume~1\rentac~1\applic~1\MSNInstaller
2010-03-17 21:48:52 26112 -c--a-w- c:\windows\system32\stu2.exe
2010-03-17 21:43:14 25426 -c--a-w- c:\windows\fs1235.dat1
2010-03-12 09:04:09 206 -c--a-w- c:\windows\system32\MRT.INI
2010-03-11 02:33:27 3558912 -c----w- c:\windows\system32\dllcache\moviemk.exe
2010-02-26 16:46:24 0 dc----w- c:\windows\system32\wbem\Repository
2010-02-25 00:53:20 471552 -c----w- c:\windows\system32\dllcache\aclayers.dll
2010-02-25 00:50:10 81920 -c----w- c:\windows\system32\dllcache\fontsub.dll
2010-02-25 00:50:09 119808 -c----w- c:\windows\system32\dllcache\t2embed.dll
2010-02-25 00:48:19 153088 -c----w- c:\windows\system32\dllcache\triedit.dll
2010-02-25 00:47:55 128512 -c----w- c:\windows\system32\dllcache\dhtmled.ocx
2010-02-25 00:46:30 1315328 -c----w- c:\windows\system32\dllcache\msoe.dll

==================== Find3M ====================

2010-03-17 21:48:42 169984 -c--a-w- c:\windows\system32\userinit.exe

============= FINISH: 12:26:33.34 ===============

Attached Files


Edited by Orange Blossom, 27 March 2010 - 08:27 PM.


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#2 m0le

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Posted 30 March 2010 - 07:02 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

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#3 Delsana

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Posted 30 March 2010 - 10:17 PM

Understood.

#4 m0le

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Posted 31 March 2010 - 11:37 AM

Please run Combofix. The trojans detected on the MBAM that Boopme asked you to run are not very nice.

Please download ComboFix from one of these locations:* IMPORTANT !!! Save ComboFix.exe to your Desktop making sure you rename it comfix.exe
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

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#5 Delsana

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Posted 02 April 2010 - 11:14 AM

Here is the requested log; however, putting the computer online and enabling the internet caused some serious slowdown which makes me believe that it once again is infected with new friends that it called via the web.

Attached Files


Edited by Delsana, 02 April 2010 - 11:15 AM.


#6 m0le

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Posted 02 April 2010 - 04:29 PM

QUOTE(Delsana @ Apr 2 2010, 05:14 PM) View Post
putting the computer online and enabling the internet caused some serious slowdown which makes me believe that it once again is infected with new friends that it called via the web.


No, nothing new gets in. Combofix has replaced the infected system file with a backup and removed the malware it could find.


Now run ESET online scanner

I'd like us to scan your machine with ESET OnlineScan
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  12. Push the button.
  13. Push
NOTE: If no malware is found there will be no option to export the text file as no log will be produced. Let me know if this is the case.
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Edited by m0le, 02 April 2010 - 04:30 PM.

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#7 m0le

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Posted 05 April 2010 - 04:37 AM

Hi,

I have not had a reply from you for 3 days. Can you please tell me if you still need help with your computer as I am unable to help other members with their problems while I have your topic still open. The time taken between posts can also change the situation with your PC making it more difficult to help you.

If you like you can PM me.

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#8 Delsana

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Posted 05 April 2010 - 02:10 PM

I have had a few distractions to contend with, but the computer is still infected and has remained off apart from downloading the scanner data.

Scanning things now, did not find any problems.

#9 m0le

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Posted 05 April 2010 - 02:45 PM

QUOTE
but the computer is still infected


What tells you this?


Please run these two scanners in succession

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.


Now run Dr Web

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

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#10 Delsana

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Posted 06 April 2010 - 06:47 AM

Because AdAware still ends abrubtly and believes that it's clean after scanning only 5% of the files, and an error in the event log keeps stating that it ended abrubtly. I've run Malware Bytes several times (I'll do it again and get back to you) but it believes things are clean as far as it can tell.

Also that internet slowdown makes me wonder, though it is a netbook and might just be inadequate.

#11 m0le

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Posted 06 April 2010 - 01:22 PM

Okay, if you see this before you run MBAM you can leave that step out.

I wonder if it's ad-aware that is the problem.

It isn't a recommended program on Bleeping Computer anymore so if you were to uninstall it now and then download Superantispyware we could get a log from that program.

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#12 Delsana

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Posted 06 April 2010 - 06:42 PM

BSOD on finish express scan.

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#13 m0le

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Posted 06 April 2010 - 06:51 PM

Two entries on both. One is an entry in Combofix's quarantine folder. The other is a system restore entry which we will remove at the end of the fix. Neither of them are "live" malware.

It looks like Ad-Aware and The BSOD are a connected issue and must be a system problem which can be dealt with on another forum here. The good news here is that...


You're clean. Good stuff! thumbup2.gif

Let's do some clearing up

Uninstall ComboFix

Remove Combofix now that we're done with it.
  • Please press the Windows Key and R on your keyboard. This will bring up the Run... command.
    (For Vista/Windows 7 please click Start -> All Programs -> Accessories -> Run)
  • Now type in Combofix /Uninstall in the runbox and click OK. (Notice the space between "Combofix" and "/")
  • Please follow the prompts to uninstall Combofix.
  • You will then receive a message saying Combofix was uninstalled successfully once it's done uninstalling itself.
This will uninstall Combofix and anything associated with it.


Download and Run OTC

We will now remove the tools we used during this fix using OTC.
  • Download OTC by OldTimer and save it to your desktop.
  • Double click icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big button.
  • You will get a prompt saying "Being Cleanup Process". Please select Yes.
  • Restart your computer when prompted.
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Here's some advice on how you can keep your PC clean


Update your AntiVirus Software

It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out. If you use a commercial antivirus program you must make sure you keep renewing your subscription. Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.


Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.


Install an AntiSpyware Program

A highly recommended AntiSpyware program is SuperAntiSpyware. You can download the free Home Version. or the Pro version for a 15 day trial period.

Installing this or another recommended program will provide spyware & hijacker protection on your computer alongside your virus protection. You should scan your computer with an AntiSpyware program on a regular basis just as you would an antivirus software.


Finally, here's a treasure trove of antivirus, antimalware and antispyware resources


That's it Delsana, happy surfing!

Cheers.

m0le
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#14 Delsana

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Posted 06 April 2010 - 09:06 PM

I suspected it was clean because of all I did but the BSOD occurred from that scanner you wanted me to download, not from Adaware, and it happened twice just on the express scan.

Can I clean all the quarantine folders.

#15 m0le

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Posted 07 April 2010 - 12:20 PM

You can clean the quarantine folders - it's safe to do that. Leaving the malware where it is is also fine.

I think you misunderstood. I was trying to say that the system problems could be causing both Ad-Aware and the scanner to misfire. rereading what I wrote does give the impression that I believed Ad-aware to be responsible but that's not what I meant. smile.gif
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