Posted 26 March 2010 - 06:55 PM
The hard drive in my desktop computer crashed, a new one was put in and the OS installed. I got it online ok, then downloaded my anti virus to the desktop, then checked for windows updates. There seemed to be a few updates, so I went ahead and said yes to all. I got an error message saying that not all of them could be installed and to try again later. So I then decided to install my anti virus, following instructions to remove any other existing anti virus programs. I went to add/remove and selected Nortons which is the one I want to remove, I selected remove then nothing. Everything just sat there for about 10 minutes, I tried to bring up task manager but discovered that the mouse and keyboard weren't responding.
I ended up turning the computer off by holding in the on/off button. I tried the mouse and keyboard on another computer, and they work fine. I put them back onto the troubled computer, started it and nothing happens, it goes through the start up thingy ok, the little light flashes on the mouse, the keyboard lights flash, then nothing happens. They connect via usb and I have tried all of the other usb plugins, with no luck.
The computer is a HP Pavillion Slimline, XP Home Edition, sticker on the front says AMD Turion 64, 1024MB Memory, 200GB Hard Drive.
I would really appreciate any help.