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XP will boot in safe mode but not normly


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#1 RedBaronV2

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Posted 26 March 2010 - 02:17 PM

Ok i have a old laptop here next to me with windows XP pro on it it will boot up in safemode with no problem if i run chkdsk at the start up it will load into normal XP usaly i have it on using selective startup with only use orginal boot.ini and microsoft services loaded if i try to restart it with out running chkdsk it will freez at the XP loading screen

Here is a log i got from it aswell.

Note: HJT log data removed, not allowed in XP forum...no indication that malware is involved, from what I see posted.- Louis

Edited by hamluis, 26 March 2010 - 02:26 PM.


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#2 Broni

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Posted 26 March 2010 - 02:27 PM

Run hard drive diagnostics: http://www.tacktech.com/display.cfm?ttid=287 (or http://www.bleepingcomputer.com/forums/topic28744.html)
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.

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#3 hamluis

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Posted 26 March 2010 - 02:37 PM

If your system boots after running chkdsk, it's possibly a file system/hard drive issue.

If it boots into safe mode but won't boot into normal mode, it's often a driver issue.

Are you following the procedures outlined in pages like the following? http://www.freebits.co.uk/cleanboot.html

FWIW: If you are using the above described technique...it should be easy to ascertain when the problem arises and what brings it on.

If you are using safe mode with the selective startup setting...I fail to see where chkdsk would be of any import.

What chkdsk command are you using when you run it...and what prompted you to run chkdsk at all?

Thanks.

Louis

#4 RedBaronV2

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Posted 26 March 2010 - 03:24 PM

i open up the cmd and use chkdsk /f it restarts and it boots up to XP but it wont log on to the account i try to log on as it sends me to a defult account

#5 RedBaronV2

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Posted 26 March 2010 - 03:33 PM

and yes im following the outlines in the link you posted i just restraed the laptop and it sent me to the select safe mode etc last known good and start window normly

and why i ran a chkdsk i realy dont rember why i did it all i kno it seemed to let me log onto it normly after i did

#6 hamluis

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Posted 26 March 2010 - 03:35 PM

Did you get a message stating that it was going to log you in with a temporary profile...the times that you receive error messages or unable to login?

Louis

#7 RedBaronV2

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Posted 26 March 2010 - 03:51 PM

it said somthing about inseffecent somthing to preform the request loading defult profile i think this was at 3am my time and i cant rember the exact wording

also from safe mode i redid the clean boot and now it freezes at the XP loading screen

#8 RedBaronV2

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Posted 26 March 2010 - 03:58 PM

Run hard drive diagnostics: http://www.tacktech.com/display.cfm?ttid=287 (or http://www.bleepingcomputer.com/forums/topic28744.html)
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.



i ran the drive fitness test came up with disposition code 0x00 running it thur advance scan atm just to be sure

#9 hamluis

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Posted 26 March 2010 - 04:18 PM

I'd guess that your profile is damaged.

Copy Data from a Corrupted User Profile to a New Profile in Windows XP - http://support.microsoft.com/kb/811151

Louis

#10 RedBaronV2

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Posted 26 March 2010 - 05:10 PM

ok but willl that solve the problem of it not booting up
i just restarted it and it asked to start windows normally i did, it loaded up to the windows xp screen it did the scrolling bars then it went back and asked to start windows in safe mode if i try to start it normly again it freezes at the XP loading screen

#11 hamluis

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Posted 26 March 2010 - 06:27 PM

No, I'm afraid it won't.

If you had posted that message while you were still able to boot into safe mode, we could have tried to replace the profile.

I don't have the skill to tell you how to replace it when you cannot boot into XP...if it were me, I would do a repair install of XP (using the appropriate Microsoft XP install CD).

Louis

#12 RedBaronV2

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Posted 26 March 2010 - 06:42 PM

i can still boot up into safe mode i have a XP servie pack 1 disk i tryed booting it up and it askd me for a admin password wich i dont have

#13 Ken-in-West-Seattle

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Posted 26 March 2010 - 07:04 PM

Which laptop brand and model, service tag if a dell and serial number if an HP/Compaq

#14 RedBaronV2

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Posted 26 March 2010 - 07:14 PM

Which laptop brand and model, service tag if a dell and serial number if an HP/Compaq


dell latitude model ppx (found on bottem of the laptop)
i belive the service tag: f0uy0 (its pretty worn)

#15 Ken-in-West-Seattle

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Posted 26 March 2010 - 11:06 PM

You have an antique.

http://support.dell.com/support/downloads/...erviceTag=F0UY0

http://support.dell.com/support/topics/glo...&~ck=anavml

Hopefully you have more than the 128m ram it shipped with...

If it is the original 6.4g drive, it could be full. The unit shipped with w9x/2k and has a pII processor.


There is a chance this is not the correct service tag number since the ppx is a pIII with a 10g drive...

But still,
Look in the bios screen (f-2) and read the service tag from there.




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