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Not sure if it's hardware or software problem


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#1 jt20925

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Posted 26 March 2010 - 12:27 PM

Hi guys, I need some help in solving something on my computer.

I can currently ONLY use safe mode, and I CANNOT use system restore, nor for some reason can I even turn it on (there is not system protection tab)

Basically if I let the computer to startup normally, BEFORE I can log on the BSOD appears

I turned off the automatically restart option as I could not see the error, it's changed from a 0x0000007 etc to:

STOP: 0x0000007F (0x00000008, 0x8014F000, 0x00000000, 0x00000000)

I've ran memtest86+ and no errors were found,

I've had to change my antivirus to AVG as the previous one cannot load in safe mode.

Any help will be appreciated!

Edited by jt20925, 26 March 2010 - 12:28 PM.


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#2 cryptodan

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Posted 26 March 2010 - 01:47 PM

STOP: 0x0000007F


Have a look at that, have you tried updating your drivers?

#3 jt20925

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Posted 26 March 2010 - 02:17 PM

Yeah cheers, just checked everything is up-todate.

I've just managed to log on "normally" after stopping most of the services on startup etc but it seems my memory is low from running firefox, and svchost seems to be taking a lot memory aswell. Not sure what else should I try as the computer seems slower.

#4 cryptodan

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Posted 26 March 2010 - 02:21 PM

Can you post your system specs?

#5 Broni

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Posted 26 March 2010 - 02:25 PM

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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