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Can't reach my browser IE6 after restart.


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#1 Dave F.

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Posted 26 March 2010 - 12:16 PM

After reboot, I can connect to the Internet through EarthLink Total Access. But I can't get to my Start Page--Internet Explorer 6. A screen comes up saying, "The page cannot be displayed . . ." To get to IE6, I must go into Control Panel, double-click on Internet Options, click the Connections tab, click the Settings button, uncheck the proxy server boxes, and check "Automatically detect settings."

Whenever I reconnect to EarthLink, I find that "proxy" has been reset. A geek thinks that a virus or rootkit is causing this problem and suggests that I try running ComboFix.

I have printed out about 50 pages of instructions including "Preparation Guide . . ." and "How to use ComboFix."

Please advise! Should I start following some of these instructions?

Dave F.

Edited by Orange Blossom, 26 March 2010 - 10:27 PM.
Move to AII as no logs posted. ~ OB


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#2 techextreme

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Posted 29 March 2010 - 12:52 PM

First, Download rkill.com to your desktop.

Double-click on the rkill.com in order to automatically attempt to stop any processes associated with Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that rkill is an infection, do not be concerned. This message is just a fake warning given by these Rogue programs when it terminates programs that may potentially remove it. If you run into these infections warnings that close Rkill, a trick is to leave the warning on the screen and then run Rkill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate these Rogue Programs. So, please try running Rkill until malware is no longer running. You will then be able to proceed with the rest of the instructions.

Check your Proxy settings in Internet Explorer to make sure malware did not alter them. If so, that can affect your ability to browse or download tools required for disinfection:

* Open Internet Explorer > click Tools > Internet Options > Connections tab.
* Click the LAN Settings... button and uncheck Use a proxy server for your LAN
or change the settings to the proxy you normally use if you previously reconfigured it.
* Remove any unknown addresses from the Address box. 80 is the default Port so it does not have to be changed.
* Click Ok and then click Ok again.
* Close Internet Explorer and restart the computer.
* An example of how to do this with screenshots can be found in steps 3-7 under the section Automated Removal Instructions... in this guide..

Check your Proxy settings in Firefox to make sure malware did not alter them:

* Open Firefox, click Tools > Options > Advanced and click the Network Tab.
* Under the Connection section click on the Settings... button.
* Under Configure Proxies to Access the Internet, check No proxy. This is the default option if you don't use a proxy.
* Click Ok and then click OK again.
* Close Firefox and restart the computer.

For other browsers, please refer to How to configure browser proxy settings.

Scan for Spyware/Adware

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware Free version and save it to your desktop.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.


alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled

Please post your MBAM log when complete.

Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

 


#3 Dave F.

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Posted 29 March 2010 - 11:14 PM

Incidentally, I'm running Windows XP SP3. I use AVG Free 9.0 antivirus. On advice from techextreme, I have run Rkill and Malwarebytes. Here is the MBAM log:

Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org

Database version: 3930

Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512

3/29/2010 11:35:39 PM
mbam-log-2010-03-29 (23-35-39).txt

Scan type: Quick scan
Objects scanned: 112818
Time elapsed: 9 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

I await your next instructions.
Dave F.

#4 techextreme

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Posted 30 March 2010 - 07:27 AM

Let's run Superantispyware and Dr. Web. Please post the logs when complete.

SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
  • First
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
  • (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
  • (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

 


#5 Dave F.

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Posted 31 March 2010 - 08:41 AM

I have run Superantispyware according to instructions. Here is a copy of the Scan Log results:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/30/2010 at 07:08 PM

Application Version : 4.35.1000

Core Rules Database Version : 4750
Trace Rules Database Version: 2562

Scan type : Complete Scan
Total Scan Time : 01:43:25

Memory items scanned : 233
Memory threats detected : 0
Registry items scanned : 5490
Registry threats detected : 0
File items scanned : 47100
File threats detected : 154

Adware.Tracking Cookie

The only threats detected were 154 adware tracking cookies. I have not copied them here for all the world to see. They have apparently been quarantined somewhere. This quarantining might hinder my web surfing somewhat. Maybe there is a way to reinstate these cookies.

I have also run Dr.Web CureIt. The link to it in the instructions didn't work. I got the latest version from the Internet. No viruses were found. I couldn't save the DrWeb.csv report to my desktop--the "save report list" was grayed out. I have saved a copy of the report in My Documents, but I wasn't able to reproduce it here.

Dave F.

#6 techextreme

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Posted 31 March 2010 - 09:01 AM

Ok. Let's do one more thing.

Please update Malwarebytes and rescan. Please post the log when finished. When that is complete, please run TFC.

Please download TFC (Temp File Cleaner) by Old Timer and save it to your desktop.
alternate download link

* Save any unsaved work. TFC will close ALL open programs including your browser!
* Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
* Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
* TFC will clear out all temp folders for all user accounts (temp, IE temp, Java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.
* Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

Note: It is normal for the computer to be slow to boot after running TFC cleaner the first time.

Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

 


#7 Dave F.

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Posted 31 March 2010 - 06:52 PM

I have updated Malwarebytes and run a full scan. Here is the log:

Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org

Database version: 3939

Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512

3/31/2010 7:32:55 PM
mbam-log-2010-03-31 (19-32-55).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 163716
Time elapsed: 56 minute(s), 40 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Next, I'll download and run TFC (Temp File Cleaner) as instructed.

Dave F.

#8 Dave F.

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Posted 31 March 2010 - 09:20 PM

I have run TFC (Temp File Cleaner) and rebooted as instructed.

The problem described at the beginning of this topic still exists--that is, "proxy" keeps getting set whenever I reconnect to EarthLink.

I should mention that I'm not happy with the startup sequence. For example, a Microsoft folder (that's now empty) appears and has to be killed. And Secunia always starts unbidden. I don't remember how to fix the startup sequence. You may wish to advise me on this matter, especially since it might bear on the topic at hand.

Dave F.

#9 techextreme

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Posted 01 April 2010 - 07:24 AM

We need to run a GMER scan
  • Download GMER and save to your desktop. Note that the file will be randomly named to prevent active malware from stopping the download.
  • Close all other open programs as there is a slight chance your computer will crash.
  • Double click the GMER program. Your security programs may detect GMER's driver trying to load. Allow it.
  • You may see a warning saying "GMER has detected rootkit activity". If so, select NO.
  • Make sure all options are checked except:
    • Sections
    • IAT/EAT
    • Drives/Partition other than Systemdrive, which is typically C:\
    • Show All (This is important, so do not miss it.)

    Note: If GMER crashes or hangs, please retry running a scan. Only this time, in addition to the options mentioned above, uncheck Devices as well.

  • When the scan is complete, click Save and save the log onto your desktop.

Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

 


#10 Dave F.

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Posted 01 April 2010 - 07:59 PM

I have run a GMER scan. Here is the log:

GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2010-04-01 20:38:48
Windows 5.1.2600 Service Pack 3
Running: rssk0tdj.exe; Driver: C:\DOCUME~1\DAVIDF~1\LOCALS~1\Temp\fwtdqpob.sys


---- Devices - GMER 1.0.15 ----

AttachedDevice \Driver\Tcpip \Device\Ip avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Tcp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Udp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\RawIp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

---- EOF - GMER 1.0.15 ----

The information doesn't seem to differ from what was available before the scan.
Dave F.

#11 techextreme

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Posted 02 April 2010 - 06:35 AM

Ok. Rootkit scan looks good. Now I have a question for you.

When you reconnect to Earthlink, and you look at the proxy settings, is it set to: localhost:8080?

Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

 


#12 Dave F.

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Posted 02 April 2010 - 09:25 AM

Under "Proxy Server," the boxes are checked, but no address or port is specified.

If I click the "Advanced" button, I can accept "localhost" in the HTTP box or enter something else. The port is given as 8080.

Dave F.

#13 techextreme

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Posted 02 April 2010 - 10:10 AM

Do you have the Earthlink Accelerator installed?

The Accelerator is what is inserting those proxy settings. You should be able to remove just the accelerator or even reinstall it so it is working properly.

My recommendation: Remove the accelerator and try your internet connection again.

Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

 


#14 Dave F.

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Posted 03 April 2010 - 09:44 PM

Hey, techextreme!

You seem to have solved my problem! With advice by LiveChat from EarthLink Support, I was able to uninstall EarthLink Accelerator as follow:

Click start > Control Panel > Add or Remove Programs > EarthLink Software > Change/Remove. Check only Earthlink Accelerator. Click Finish.

The computer could then reboot to my IE6 Start page without setting a Proxy Server.

Then I ran a free CD meant for installing EarthLink TotalAccess that I've had for several years. It allowed me to reinstall only EarthLink Accelerator, and the computer continued to reach IE6 properly.

Should I keep any of the tools that you had me download, or should I delete them all?

Many thanks for your help!

Dave F.

#15 Dave F.

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Posted 04 April 2010 - 07:12 PM

Oops!

Proxy settings again!

I have removed the Accelerator. Maybe I can live without it.

Dave F.




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