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BSOD!!


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#1 laurapw

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Posted 26 March 2010 - 11:50 AM

I took my machine to a local computer tech. I knew it was eaten up with viruses. When I picked it up, the tech said he had removed 71 of them!! It has been back in my possession for over 2 weeks. HOWEVER, I am now getting bsod on a daily basis...more and more frequently. It also goes very slow!

PLEASE HELP!

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#2 laurapw

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Posted 02 April 2010 - 11:52 AM

THIS IS MY DEBUGGER INFO. PLEASE HELP!!


Microsoft ® Windows Debugger Version 6.12.0002.633 X86
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini040210-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Unable to load image ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows XP Kernel Version 2600 (Service Pack 3) UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Machine Name:
Kernel base = 0x804d7000 PsLoadedModuleList = 0x80554040
Debug session time: Fri Apr 2 04:42:10.671 2010 (UTC - 4:00)
System Uptime: 0 days 20:37:44.249
Unable to load image ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Loading Kernel Symbols
...............................................................
..............................................................
Loading User Symbols
Loading unloaded module list
.............................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000000A, {0, 2, 0, 805345ba}

***** Kernel symbols are WRONG. Please fix symbols to do analysis.

*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
Probably caused by : ntoskrnl.exe ( nt+5d5ba )

Followup: MachineOwner
---------

#3 laurapw

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Posted 02 April 2010 - 12:38 PM

The last BSOD (today) said:

BAD_POOL_HEADER

STOP: 0X00000019

(0x00000012, 0XE5643000, 0XED643B38, 0X0D670400)

#4 laurapw

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Posted 02 April 2010 - 12:41 PM

I ran the online virus scan. It found one worm. I have removed it. (I forgot to write down the name)

PLEASE HELP!
Laura




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