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BIOS Admin Password set by anonymous person / unknown to me


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#1 Tcassel

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Posted 26 March 2010 - 11:19 AM

I recently found myself locked out of my system's BIOS having never set an admin password myself. Since then I've had many problems including forced reboots/physical memory dumps while trying to perform scans requested in the malware detection directions for this site. I don't know specifically what is wrong, but have had software detect anonymous users logging on to my computer remotely without appearing as users in the control panel.

I've reinstalled the operating system counteless times and always find the same problems within hours if not minutes of installation completion. Finally, and I'm not sure if it's relevant, but Windows only recognizes some 148 odd Gb storage space on my 160 Gb hard drive. Also, the computer will boot normally, but not in safe mode or any other diagnostic condition; when trying this a screen comes up listing all installed drivers and computer freezes.

Any help would be much appreciated.

Thanks,


DDS (Ver_10-03-17.01) - NTFSx86
Run by Ted Cassel at 15:50:36.10 on Thu 03/25/2010
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3574.3139 [GMT -7:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\Ted Cassel\My Documents\Downloads\HijackThis.exe
C:\Documents and Settings\Ted Cassel\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Ted Cassel\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Ted Cassel\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Ted Cassel\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Ted Cassel\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Ted Cassel\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Ted Cassel\Desktop\dds (1) (1).scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/ig
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
uRun: [Google Update] "c:\documents and settings\ted cassel\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1269454683734
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

S0 cerc6;cerc6; [x]
S3 TMPassthruMP;TMPassthruMP;c:\windows\system32\drivers\tmpassthru.sys --> c:\windows\system32\drivers\TMPassthru.sys [?]

=============== Created Last 30 ================

2010-03-25 22:31:58 0 ----a-w- c:\documents and settings\ted cassel\defogger_reenable
2010-03-25 22:16:03 991232 -c----w- c:\windows\system32\dllcache\ieframe.dll.mui
2010-03-25 22:16:03 63488 -c----w- c:\windows\system32\dllcache\icardie.dll
2010-03-25 22:16:03 380928 -c----w- c:\windows\system32\dllcache\ieapfltr.dll
2010-03-25 22:16:03 2452872 -c----w- c:\windows\system32\dllcache\ieapfltr.dat
2010-03-25 22:16:03 13824 -c----w- c:\windows\system32\dllcache\ieudinit.exe
2010-03-25 18:21:24 0 d-----w- c:\windows\system32\appmgmt
2010-03-25 18:12:43 0 d-sh--w- c:\documents and settings\ted cassel\PrivacIE
2010-03-25 18:11:09 0 d-sh--w- c:\documents and settings\ted cassel\IETldCache
2010-03-25 18:02:56 64000 -c----w- c:\windows\system32\dllcache\iecompat.dll
2010-03-25 18:01:27 0 d-----w- c:\windows\ie8updates
2010-03-25 18:00:53 12800 -c----w- c:\windows\system32\dllcache\xpshims.dll
2010-03-25 18:00:52 594432 -c----w- c:\windows\system32\dllcache\msfeeds.dll
2010-03-25 18:00:52 55296 -c----w- c:\windows\system32\dllcache\msfeedsbs.dll
2010-03-25 18:00:52 246272 -c----w- c:\windows\system32\dllcache\ieproxy.dll
2010-03-25 18:00:52 1985536 -c----w- c:\windows\system32\dllcache\iertutil.dll
2010-03-25 18:00:52 11070464 -c----w- c:\windows\system32\dllcache\ieframe.dll
2010-03-25 17:59:21 78336 -c--a-w- c:\windows\system32\dllcache\ieencode.dll
2010-03-25 17:59:21 78336 ----a-w- c:\windows\system32\ieencode.dll
2010-03-25 01:10:50 0 d-----w- c:\windows\system32\XPSViewer
2010-03-25 01:09:47 89088 -c----w- c:\windows\system32\dllcache\filterpipelineprintproc.dll
2010-03-25 01:09:47 597504 -c----w- c:\windows\system32\dllcache\printfilterpipelinesvc.exe
2010-03-25 01:09:47 575488 -c----w- c:\windows\system32\dllcache\xpsshhdr.dll
2010-03-25 01:09:47 575488 ------w- c:\windows\system32\xpsshhdr.dll
2010-03-25 01:09:47 117760 ------w- c:\windows\system32\prntvpt.dll
2010-03-25 01:09:46 1676288 -c----w- c:\windows\system32\dllcache\xpssvcs.dll
2010-03-25 01:09:46 1676288 ------w- c:\windows\system32\xpssvcs.dll
2010-03-25 01:09:45 0 d-----w- C:\fa9118d801de89deb283d8
2010-03-25 01:05:51 0 d-----w- c:\program files\Windows Media Connect 2
2010-03-25 01:04:22 0 d-----w- c:\windows\system32\LogFiles
2010-03-24 19:03:14 0 d-sha-r- C:\cmdcons
2010-03-24 19:02:17 98816 ----a-w- c:\windows\sed.exe
2010-03-24 19:02:17 77312 ----a-w- c:\windows\MBR.exe
2010-03-24 19:02:17 260608 ----a-w- c:\windows\PEV.exe
2010-03-24 19:02:17 161792 ----a-w- c:\windows\SWREG.exe
2010-03-24 18:40:22 455424 -c----w- c:\windows\system32\dllcache\mrxsmb.sys
2010-03-24 18:29:19 2189184 -c----w- c:\windows\system32\dllcache\ntoskrnl.exe
2010-03-24 18:29:19 2145280 -c----w- c:\windows\system32\dllcache\ntkrnlmp.exe
2010-03-24 18:29:18 2023936 -c----w- c:\windows\system32\dllcache\ntkrpamp.exe
2010-03-24 18:28:51 2560 ------w- c:\windows\system32\xpsp4res.dll
2010-03-24 18:26:32 272128 -c----w- c:\windows\system32\dllcache\bthport.sys
2010-03-24 18:26:32 272128 ------w- c:\windows\system32\drivers\bthport.sys
2010-03-24 18:25:17 0 d-----w- c:\windows\system32\PreInstall
2010-03-24 18:25:16 26144 ----a-w- c:\windows\system32\spupdsvc.exe
2010-03-24 18:25:15 0 d--h--w- c:\windows\$hf_mig$
2010-03-24 18:18:37 21728 ----a-w- c:\windows\system32\wucltui.dll.mui
2010-03-24 18:18:37 0 d-----w- c:\windows\system32\SoftwareDistribution
2010-03-24 18:18:36 17632 ----a-w- c:\windows\system32\wuaueng.dll.mui
2010-03-24 18:18:36 15072 ----a-w- c:\windows\system32\wuaucpl.cpl.mui
2010-03-24 18:18:36 15064 ----a-w- c:\windows\system32\wuapi.dll.mui
2010-03-24 18:15:50 0 d-s---w- c:\documents and settings\ted cassel\UserData
2010-03-24 17:41:03 0 d-----w- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2010-03-24 17:41:00 0 d-----w- c:\program files\SUPERAntiSpyware
2010-03-24 17:41:00 0 d-----w- c:\docume~1\tedcas~1\applic~1\SUPERAntiSpyware.com
2010-03-24 16:54:11 160256 -c--a-w- c:\windows\system32\dllcache\b57xp32.sys
2010-03-24 16:54:11 160256 ----a-r- c:\windows\system32\drivers\b57xp32.sys
2010-03-24 16:54:06 0 d-----w- c:\program files\Broadcom
2010-03-24 16:51:27 0 d-----w- c:\windows\system32\ReinstallBackups
2010-03-24 16:51:21 0 d-----w- C:\Intel
2010-03-24 16:50:48 5 ----a-w- c:\windows\system32\drivers\DELL_LAT_D630.MRK
2010-03-24 16:50:48 5 ----a-w- c:\windows\system32\drivers\1028_DELL_LAT_D630.MRK
2010-03-24 16:50:45 666 ----a-w- c:\windows\speed.reg
2010-03-24 16:50:45 0 d-----w- c:\program files\Dell
2010-03-24 16:46:04 12160 ----a-w- c:\windows\system32\drivers\mouhid.sys
2010-03-24 16:46:02 10368 ----a-w- c:\windows\system32\drivers\hidusb.sys
2010-03-24 16:45:52 0 d-s---w- c:\windows\system32\Microsoft
2010-03-24 16:45:02 8192 ----a-w- c:\windows\REGLOCS.OLD
2010-03-24 08:52:13 0 d-sh--w- c:\documents and settings\all users\DRM
2010-03-24 08:51:58 0 d--h--w- c:\program files\WindowsUpdate
2010-03-24 08:51:19 0 d-----w- c:\program files\common files\MSSoap
2010-03-24 08:49:41 0 d-----w- c:\program files\Online Services
2010-03-24 08:49:35 0 d-----w- c:\program files\Messenger
2010-03-24 08:49:30 0 d-----w- c:\program files\MSN Gaming Zone
2010-03-24 08:48:51 0 d-----w- c:\program files\Windows NT
2010-03-24 00:42:16 0 d-----w- c:\program files\common files\ODBC
2010-03-24 00:42:12 0 d-----w- c:\program files\common files\SpeechEngines
2010-03-24 00:41:48 0 d-----r- c:\documents and settings\all users\Documents

==================== Find3M ====================

2010-03-24 08:50:01 21640 ----a-w- c:\windows\system32\emptyregdb.dat
2010-01-05 10:00:29 832512 ----a-w- c:\windows\system32\wininet.dll
2010-01-05 10:00:20 17408 ----a-w- c:\windows\system32\corpol.dll

============= FINISH: 15:50:40.79 ===============

Attached Files


Edited by Tcassel, 26 March 2010 - 11:23 AM.


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#2 Elise

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Posted 30 March 2010 - 03:00 PM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • GMER log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Tcassel

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Posted 31 March 2010 - 12:15 PM

Thanks Elise,

I'm generating new logs, but am encountering forced resets while they run. I'll keep trying and get one posted asap.

#4 Elise

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Posted 31 March 2010 - 12:42 PM

Okay, you can also try safe mode if its not working in normal mode.

regards, Elise


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#5 Elise

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Posted 08 April 2010 - 12:55 PM

Hello, are you still there?

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#6 Tcassel

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Posted 08 April 2010 - 04:48 PM

Elise,

Thanks for bearing with me, things have gotten worse with the computer such that it's been very difficult to even respond to your replies. Furthermore, I use a blackberry for work and it is now connecting to an anonymous enterprise server and instituting a restrictive IT policy. I'm not sure if these two events are related, though I'm certainly wary of connecting my phone to my computer.

I'll try again today to renew the requested logs and post them to the forum.

Thanks,

Ted Cassel

#7 Tcassel

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Posted 08 April 2010 - 04:54 PM

right now my web browser is blocking me from even downloading the otl application. any thoguhts? safe mode won't work; or at least with what computer knowledge I have. It won't reboot allow me to reboot in safemode, when I try it simply runs a list of installed drivers and then freezes. If I try to restart with safemode via msconfig, I get stuck in safe mode and can no longer reboot normally, also I can only get safemode w/ dos prompt to work, which led me to do yet another os install since last week.


#8 Elise

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Posted 09 April 2010 - 03:23 AM

Never force safe mode through MsConfig! There are ways to fix safe mode, but this is not one of them!

I don't understand at this point, do you still need help or did you reinstall already?

regards, Elise


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#9 Elise

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Posted 17 April 2010 - 02:06 PM

Due to lack of feedback this topic is now closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


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