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Unable to install printer after system restore


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#1 beckyr

beckyr

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Posted 26 March 2010 - 10:54 AM

I have not been able to install my printer since I got it back from HP.
It has had a complete system restore.
I was able to use this Compaq IJ750 printer before the restore (yes, I know it's old but I don't use it much).
The help & support area on HP's website does not show my operating system XP as compatible with the Compaq IJ750.

I have tried to reinstall with the printers driver disc but that didn't work.
HP support recommends not using the disc but to use the add printer wizard.
I have done that several times today. It looks fine, says it is installed but I get an error message when it tries to print the test page.

Any ideas?

Thanks!!

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#2 hamluis

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Posted 26 March 2010 - 07:38 PM

I would try the Win2K drivers, http://h10025.www1.hp.com/ewfrf/wc/softwar...product=217401#.

Louis




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