Posted 25 March 2010 - 08:51 PM
I have a customer with Windows 7 Pro & Outlook 2003 & NOD32 AV - he gets some emails from vendors with attachments (pdf, xls, doc) just fine. However in some cases, he gets emails where the contents are converted to text, and there are no attachments - only lots of object code at the end of the email (and a lot of it). He indicates that at least one time the email came garbled, the originator of the suspect email sent it to a group (undisclosed recipients). When this originator sent it directly to my customer, the email came through fine. I have eliminated NOD32 as the problem, by turning the email scanning off, and by setting up "maximum compatibility" when email scanning is turned on. I will get my hands on his PC tomorrow, and research further. Are there any other areas I should look at outside of Outlook itself? Could it be a coincidence and possibly a problem with the email server at his ISP? Could it be some kind of malware hidden in his system? If anybody has a clue about this, I sure would appreciate a shout back.