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Control center... blocking me getting into windows.


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#1 HamptonHouse

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Posted 25 March 2010 - 08:26 PM

Windows Vista Home Premium

I have a page that comes up and won't even let me open windows that says
Control center
Bet PC health components.

It tells me to fix problems, I clicked hoping that would allow me to get into windows. Nope... they want $79.
Argh!!!!!!!!!!

What should I do to get this off the computer?

This occurs after I have signed into windows.



I have opened in the safe mode,
I have alt, cont, deleted.
I have a choice to
Lock this computer,
Switch user
Log off
Change password,
Start task manager.

Which should I choose?

Thanks...
HH ...with steam coming out of her ears

EDIT: Moved from Vista Forum.

Edited by Budapest, 25 March 2010 - 08:38 PM.


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#2 HamptonHouse

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Posted 25 March 2010 - 08:44 PM

Thanks Budapest for moving me where I need to be.
Sorry for the mistake.

#3 boopme

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Posted 25 March 2010 - 09:00 PM

Do you have internet?
You cannot access the desktop in normal mode?
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#4 HamptonHouse

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Posted 25 March 2010 - 09:10 PM

I do have internet, but can not access desk top in normal mode.
Or in any mode. :thumbsup:(

Edited by HamptonHouse, 25 March 2010 - 09:15 PM.


#5 boopme

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Posted 25 March 2010 - 09:26 PM

OK try this

Click Ctrl + Alt + Del to get the task manager up.
On the 'Processes' tab find "explorer.exe" and end that process.
Your desktop will go away.
Click on the 'Applications' tab and click New Task.
Enter "explorer.exe" as the task to start.
Your desktop will then come back.
Now try to launch IE again.


If that works Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
If not use Safe with Networking and run SAS.
Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 HamptonHouse

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Posted 25 March 2010 - 09:35 PM

Do I need to take it out of the safe mode to do this?
I can't get online.

#7 boopme

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Posted 25 March 2010 - 09:51 PM

Can you run in Normal mode that's OK or you will need safe mode with networking option.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 HamptonHouse

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Posted 25 March 2010 - 10:16 PM

I have done a system restore l week before crash. Am running malwarebytes.

#9 HamptonHouse

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Posted 25 March 2010 - 10:19 PM

Malwarebytes' Anti-Malware 1.44
Database version: 3915
Windows 6.0.6001 Service Pack 1
Internet Explorer 8.0.6001.18882

3/25/2010 10:17:51 PM
mbam-log-2010-03-25 (22-17-51).txt

Scan type: Quick Scan
Objects scanned: 110584
Time elapsed: 5 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 3
Files Infected: 7

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Users\Angela\AppData\Roaming\CCenter (Rogue.ControlCenter) -> Quarantined and deleted successfully.
C:\Users\Angela\AppData\Roaming\CCenter\faq (Rogue.ControlCenter) -> Quarantined and deleted successfully.
C:\Users\Angela\AppData\Roaming\CCenter\faq\images (Rogue.ControlCenter) -> Quarantined and deleted successfully.

Files Infected:
C:\Users\Angela\AppData\Roaming\CCenter\faq\guide.html (Rogue.ControlCenter) -> Quarantined and deleted successfully.
C:\Users\Angela\AppData\Roaming\CCenter\faq\images\05.png (Rogue.ControlCenter) -> Quarantined and deleted successfully.
C:\Users\Angela\AppData\Roaming\CCenter\faq\images\06.png (Rogue.ControlCenter) -> Quarantined and deleted successfully.
C:\Users\Angela\AppData\Roaming\CCenter\faq\images\07.png (Rogue.ControlCenter) -> Quarantined and deleted successfully.
C:\Users\Angela\AppData\Roaming\CCenter\faq\images\08.png (Rogue.ControlCenter) -> Quarantined and deleted successfully.
C:\Users\Angela\AppData\Roaming\CCenter\faq\images\09.png (Rogue.ControlCenter) -> Quarantined and deleted successfully.
C:\Users\Angela\AppData\Roaming\CCenter\faq\images\10.png (Rogue.ControlCenter) -> Quarantined and deleted successfully.

#10 HamptonHouse

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Posted 25 March 2010 - 10:34 PM

Thank You! Thank You! Thank You!!!!!!
Warm sugar cookies and cold milk for all!

#11 boopme

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Posted 25 March 2010 - 10:40 PM

Ok ,still want a SAS (Super) scan.
Run this file cleaner first... TFC by OT
Please download TFC by Old Timer and save it to your desktop.
alternate download link
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 HamptonHouse

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Posted 25 March 2010 - 11:20 PM

I have tried using the last program, it gets stuck and doesn't complete the task.

Any suggestions?

#13 boopme

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Posted 26 March 2010 - 08:29 AM

Let's use ATF instead.

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link
  • Close all open browsers before using, especially FireFox. <-Important!!!
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Notes: On Vista, "Windows Temp" is disabled. To empty Temp, ATF-Cleaner must be Run As Administrator.
The Prefetch cleaning feature has been disabled for Vista Users. Tabs for applications that are not installed are grayed out.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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