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Computer randomly shuts off


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#1 myitems

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Posted 25 March 2010 - 07:23 PM

Hello everyone. I have been lurking on the boards (they always seem to come up in search results when I have a computer question!) and I wanted to say thanks for the great service you provide. I now have a problem I can't figure out and haven't found it in the search engine.

I have a desktop PC that began shutting off randomly. At the time it had contracted a virus of some sort so I suspected that was causing it to shut down. It would kick itself off (no warning, kind of like if the electricity went off) and then start itself back up and repeat this process continually unless I held the power button in while it was starting itself back again. It would not even load in Safe Mode. I let it sit for about 6 months because I didn't feel like dealing with it.

The other day I decided to see what it's problem was so the kids could have computer access at home again. When I turned it on in Safe Mode, it ran with no issues and stayed on the entire time (I had it on for at least 8 hours). I ran a Malwarebyte's Anti-Malware scan and removed the infections it found. I ran the defragment program. Tried to start it up in regular mode and it shut down after a few minutes. I ran two more scans and they came back clear. I managed to get the automatic restart function turned off (in between multiple times of it shutting off and restarting). Then I began getting the blue screens of death. These are two codes I got last night (on separate shut downs):


***STOP: 0x00000024 (0x001902FE, 0xF6D5734C, 0xF6D57048, 0x805727F3)

***STOP: 0x0000008E (0x80000003, 0x8053ADCB, 0xA9265C64, 0x00000000)


Today I opened the case and cleaned out all the dust (there was a lot) and looked to make sure all connections were firmly in place. I found nothing loose. Started it up in regular mode and it ran ok for about 10 minutes, then shut off again. I got the same code I got last night:


***STOP: 0x0000008E (0x80000003, 0x8053ADCB, 0xA9265C64, 0x00000000)


The computer is a Gateway model 2900877 running Windows XP SP2. Tried to get the specs but when I click on it it says it's not available at this time.
Here is a link to Gateway's site for it: http://support.gateway.com/s/PC/DX300/2900...900877sp2.shtml


Any advice for me as to what the problem is and how I might fix it and/or what I should do next?

Edited by myitems, 25 March 2010 - 07:24 PM.


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#2 cryptodan

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Posted 25 March 2010 - 07:46 PM

Upgrade to SP3, and we will go from there.

#3 myitems

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Posted 25 March 2010 - 07:57 PM

Thanks, will do!

I was running Norton when I posted that message and it shut down in the middle of it and gave me a new code. Hopefully it will run long enough to upgrade :D

#4 hamluis

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Posted 25 March 2010 - 07:58 PM

FWIW: 24 STOP errors normally indicate file system (NTFS) or hard drive problems.

8E STOP errors also include drive problems among the causes.

Louis




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