Posted 25 March 2010 - 04:16 PM
I have (2) toshiba external hard drives. I have been using both without having any problems for months. I recently aquired the LG Blu ray player 590, the one with the 250gb internal hard drive. It comes with a USB port for connecting external storage devices such as my hard drives to play music/video and view pictures from.
The problem im having is this:
Neither of the drives show up on either of my computers (i have 2, a laptop, and desktop, both drives worked on both computer before this)
After plugging in the drives to my blu ray player to watch a movie from them to see if the connection was working like it should, and it did, i went to plug the drives into my computers to add more information to them for later viewing on my blu ray. When i plugged them into my computer, the icon in the bottom right appears, and i have the option to safely remove hardware, the drive power light shows up, and i can feel it spinning inside so i know its moving. In the device manager there are no problems with any of the usb ports on either computer i have, other devices are working through these ports, i checked. i also uninstalled the drivers for the drives, plugged them back in and the drivers re-installed themselves. still no luck. I plugged the drive back into the blu ray to see if i could read it from there, and the device was showing up on the blu ray and i was able to see that the information was still on the drive, it showed the storage space that was left, and it was the same as before i first plugged it into the blu ray. The 3000 songs i had on one of the drives that played the first time around, werent showing up anymore, just 2 songs, and neither would play, the movies played fine though. i went to try again with my computers, still no luck.
Things i did to trouble shoot this issue:
Called LG tech support, no one there had ever heard of this issue.
Called Toshibas tech support for PC and HDD and neither of those departments have heard of this either.
Looked around online but nothing came up related.
Followed both computers troubleshooting problems with USB connections tutorial, nothing that was relevant.
Checked the functionality of the USB ports i was using with other equipment and they work.
checked device manager, no issues.
checked for updated drivers, mine are updated
uninstalled/reinstalled drivers, nothing happened
what i am starting to think happened:
The blu ray player had to add drivers to the hard drive to b able to communicate with it, which disabled its ability to be of any use on a computer.
Damaged the files or drive integrity by not having the option to be properly disconnected from the blu ray, the player just powers on and off normally, does no usb device disconect process. <--possible??
I have a gut feeling that there wont be a solution or fix for these hard drives, it seems the information on them is what is stuck on there and only will work through my blu ray now. i really hope someone out there has any idea of whats going on to be able to troubleshoot with me.