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IE AND Firefox nailed by ???

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4 replies to this topic

#1 Alekat


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Posted 25 March 2010 - 01:15 PM

We returned from a weeks vacation to find that 3 of our 5 computers suddenly have a weird visitor! The symptoms:

Open either IE6 or Firefox 3.6 and you get either no loading (usually) or a partial load on any web page you try. Over time I've discovered in FF that you have to click the X to stop the attempted load, then highlight the link in the URL bar, hit enter and it may load. If not, repeat.

Clicking on favorites within the browser won't put them up in the URL bar, just down in the lower left. You have to copy/paste them into the bar, usually.

Two of the three machines infected were NOT powered up during the 2 week vacation. All three were powered up on approximately Wed, Mar 17th. All of our machines are running winXPsp3 and have current ZoneAlarm firewalls running. All machines have current AVG antivirus running.

One of the three infected machines has Thunderbird for pop3 email, and now when you click to get emails, it will often do a server timeout, but works about 1 of 3 tries. Sending an email will often fail, you have to stop the attempt and click to send it again, and it may work right away. There are two accounts in Thunderbird. Click on the inbox in the home account and it says something like "deciding which files to index" in the lower left. Click into inbox in the work account, and that never happens!?

Other than that, all of the machines seem to be working normally. No slowness, extra pop ups, etc. Ran scans with AVG and MalwareBytes with no problems in any of the machines.

DDS (Ver_10-03-17.01) - NTFSx86
Run by Al at 16:25:42.84 on Wed 03/24/2010
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2039.1394 [GMT -4:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
FW: ZoneAlarm Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Seagate\SeagateManager\Sync\FreeAgentService.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Logitech\QuickCam\Quickcam.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Brownie\BrstsWnd.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Seagate\SeagateManager\FreeAgent Status\StxMenuMgr.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\Brownie\brpjp04a.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
H:\My Downloads\DDS\dds.scr

============== Pseudo HJT Report ===============

mURLSearchHooks: H - No File
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\smart web printing\hpswp_printenhancer.dll
BHO: HP Print Clips: {053f9267-dc04-4294-a72c-58f732d338c0} - c:\program files\hp\smart web printing\hpswp_framework.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: ZoneAlarm Spy Blocker BHO: {f0d4b231-da4b-4daf-81e4-dfee4931a4aa} - c:\program files\zonealarmsb\bar\1.bin\SPYBLOCK.DLL
TB: ZoneAlarm Spy Blocker: {f0d4b239-da4b-4daf-81e4-dfee4931a4aa} - c:\program files\zonealarmsb\bar\1.bin\SPYBLOCK.DLL
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [AlcxMonitor] ALCXMNTR.EXE
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [LogitechQuickCamRibbon] "c:\program files\logitech\quickcam\Quickcam.exe" /hide
mRun: [EEventManager] c:\program files\epson\creativity suite\event manager\EEventManager.exe
mRun: [PKWARE Certificate Proxy Client] c:\progra~1\pkware\pkzipw\pkpcsr.exe
mRun: [ZoneAlarm Client] "c:\program files\zone labs\zonealarm\zlclient.exe"
mRun: [BrStsWnd] c:\program files\brownie\BrstsWnd.exe Autorun
mRun: [AVG9_TRAY] c:\progra~1\avg\avg9\avgtray.exe
mRun: [hpqSRMon] c:\program files\hp\digital imaging\bin\hpqSRMon.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [MaxMenuMgr] "c:\program files\seagate\seagatemanager\freeagent status\StxMenuMgr.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [WinampAgent] "c:\program files\winamp\winampa.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\secure~1.lnk - c:\program files\pkware\pkzipm\12.30.0016\PKTray.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {58ECB495-38F0-49cb-A538-10282ABF65E7} - {E763472E-A716-4CD9-89BD-DBDA6122F741} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {700259D7-1666-479a-93B1-3250410481E8} - {A93C41D8-01F8-4F8B-B14C-DE20B117E636} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
Trusted Zone: intuit.com\ttlc
Trusted Zone: turbotax.com
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg9\avgpp.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: avgrsstarter - avgrsstx.dll
Notify: igfxcui - igfxsrvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath -
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}

c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R0 hotcore3;hotcore3;c:\windows\system32\drivers\hotcore3.sys [2009-2-14 39472]
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-5-11 216200]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-5-11 29512]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-5-11 242696]
R1 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2008-3-1 353672]
R2 avg9wd;AVG Free WatchDog;c:\program files\avg\avg9\avgwdsvc.exe [2010-3-17 308064]
R2 FreeAgentGoNext Service;Seagate Service;c:\program files\seagate\seagatemanager\sync\FreeAgentService.exe [2009-9-26 189736]
R2 vsmon;TrueVector Internet Monitor;c:\windows\system32\zonelabs\vsmon.exe -service --> c:\windows\system32\zonelabs\vsmon.exe -service [?]
S2 MDP100;MDP100 Video Capture;c:\windows\system32\drivers\MDP100_XP.sys [2009-9-23 522336]
S3 MyIRC_USB;MyIRC USB Remote Receiver;c:\windows\system32\drivers\MyIRC_USB.sys [2009-9-23 16256]

=============== Created Last 30 ================

2010-03-24 20:13:21 0 ----a-w- c:\documents and settings\al\defogger_reenable
2010-03-23 21:48:10 0 d-----w- c:\windows\pss
2010-03-18 14:52:39 0 d-----w- c:\docume~1\al\applic~1\Malwarebytes
2010-03-18 14:52:32 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-03-18 14:52:29 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-03-18 14:52:29 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-03-18 14:52:28 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-03-17 13:34:16 12464 ----a-w- c:\windows\system32\avgrsstx.dll
2010-03-10 17:18:55 3558912 ------w- c:\windows\system32\dllcache\moviemk.exe
2010-03-02 01:22:06 664 ----a-w- c:\windows\system32\d3d9caps.tmp
2010-02-26 02:14:46 664 ----a-w- c:\windows\system32\d3d9caps.dat
2010-02-24 18:39:39 0 d-----w- c:\program files\common files\AnswerWorks 5.0
2010-02-23 15:12:33 56 ---ha-w- c:\windows\system32\ezsidmv.dat

==================== Find3M ====================

2010-03-17 13:34:18 242696 ----a-w- c:\windows\system32\drivers\avgtdix.sys
2010-03-17 13:33:32 216200 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2009-12-31 16:50:03 353792 ------w- c:\windows\system32\dllcache\srv.sys

============= FINISH: 16:26:28.10 ===============

Attached Files

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#2 Alekat

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Posted 26 March 2010 - 03:56 PM

Just discovered what may be the problem (sort of) on this avg forum:


I simply went in the AVG/Tools/Options/Link Scanner and checked the three boxes there to ACTIVATE my link scanner which I had installed but turned off...

Suddenly I am surfing again! But when/will AVG fix their problem so we can use their option of turning the link scanner feature on/off as desired?

#3 Ltangelic


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Posted 29 March 2010 - 09:02 PM

Hey Alekat,

Welcome to Bleepingcomputer! I'm Ltangelic and I'll be helping you fix your computer problem.

Before we proceed, here are some things that you can take note of so that the cleaning up process will be more smooth and efficient. Do not worry, the points below are not any form of rules, it's just a few pointers that can ensure that you will get the best help from me. smile.gif
  • To ensure that you are informed of the latest replies to your thread, you may like to right click on Options at the top right hand corner of this page and select "Subscribe to this forum". That way, you will be notified via email when a reply was posted to your thread.
  • If you have any doubts or uncertainty about any part of my instructions, feel free to post on here and ask me about them.
  • Please do NOT attempt to run any tools or do any fixing on your own unless I tell you to, this will avoid any confusion that can occur during the cleaning process. Furthermore, fixing malware problems without sufficient knowledge can be dangerous at times and you can mess up your own computer without knowing.
  • Please do not PM me for malware removal assistance, any request for malware removal assistance should be posted in this thread only. The only time you can and should PM me is when I have not been replying to you for several days (usually around 4 days) and you need an explanation. If that's the case, just send me a message to me on here. ;)
  • Please do not start multiple topics (especially when you are already being assisted by an authorised staff). All staff are volunteers on here, starting multiple topics will waste the limited resource of manpower we have here at Bleepingcomputer and this can further hinder our ability to assist other users. Please be considerate and stick to one thread.

I'm looking at your log now and will be back with a fix soon. Thanks for your patience and understanding. smile.gif

Bleepingcomputer Malware Response Team

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#4 Ltangelic


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Posted 30 March 2010 - 10:00 AM

Hey Alekat,

I don't see much in your logs, we'll try to run some fixing tools and scan deeper. smile.gif

Please follow my instructions in the order they were given, and print out a copy of it as you may not have access to the forums during the fix.

Before we go on to run the tools, it would be advisable to temporarily disable your protection software(s) (AVG anti-virus and Zonealarm Firewall) as it/they may hinder the tools from running. Instructions is in the link below:


1) Run ComboFix

Download ComboFix from one of these locations:

Link 1
Link 2
Link 3

* IMPORTANT !!! Save ComboFix.exe to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

2) Run OTS

To ensure that I get all the information this log will need to be attached (instructions at the end) if it is to large to attach then upload to Mediafire and post the sharing link.

Download OTS to your Desktop
  • Double-click on OTS.exe to start the program.
  • Check the box that says Scan All Users
  • Under Additional Scans check the following:
    • Reg - Shell Spawning
    • File - Lop Check
    • File - Purity Scan
    • Evnt - EvtViewer (last 10)
  • Under custom scans copy and paste the following
      %ProgramFiles%\Movie Maker\*.dll
      %PROGRAMFILES%\Internet Explorer\*.dll
      %systemroot%\system32\*.dll /lockedfiles
      %systemroot%\*. /mp /s
      %systemroot%\system32\*.dll /lockedfiles
      %systemroot%\Tasks\*.job /lockedfiles
      c:\$recycle.bin\*.* /s
  • Now click the Run Scan button on the toolbar.
  • Let it run unhindered until it finishes.
  • When the scan is complete Notepad will open with the report file loaded in it.
  • Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.
Please attach the log in your next post.

To attach a file, do the following:
  • Click Add Reply
  • Under the reply panel is the Attachments Panel
  • Browse for the attachment file you want to upload, then click the green Upload button
  • Once it has uploaded, click the Manage Current Attachments drop down box
  • Click on to insert the attachment into your post

Next reply (please include in your post):

OTS.txt (attached)

Bleepingcomputer Malware Response Team

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#5 Ltangelic


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Posted 04 April 2010 - 05:55 AM

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact me. This applies only to the original topic starter. Everyone else please begin a New Topic.

Bleepingcomputer Malware Response Team

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