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can't do windows updates


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#1 BigCLR

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Posted 25 March 2010 - 11:59 AM

Hi, I'm new here... hope i posted in the correct topic.

I have a Dell Dim. 3000
XP SP3 512 MB
I can go anywhere (so far) on the net except Windows Update.
I can go to microsoft.com, but not update.microsoft.com.
I get a page cannot be displayed error.
Cant ping update.microsoft.com from cmd prompt. times out... 100% packet loss
I've run every scanner I can think of, and all find nothing.
What next?? I have DDS and HJT logs already.

Awaiting instructions

Thanks, Carl

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#2 Elise

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Posted 25 March 2010 - 01:54 PM

As no logs have been posted, I am shifting this topic from the specialized Malware Removal forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.

Please describe the issues you are experiencing with your computer.

regards, Elise


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#3 BigCLR

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Posted 25 March 2010 - 02:09 PM

Problem resolved. with the help of Bleeping Computer, of course.
I found a similar post "I am an idiot", read through that thread,
did what was suggested and voila~~~ problem solved! :thumbsup:

It was the atapi.sys file, infected with TDSS rootkit.
I scanned with OTL and the suggested custom entries
dl'd TDSSkiller and ran it. Rebooted,
Clicked on Windows Update on the start menu
and it went there as if nothing had ever prevented it.

ThankYou Bleeping Computer!!!!!!!!!!! You guys / gals
absolutely ROCK & RULE the computer help universe!

Carl

#4 Elise

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Posted 25 March 2010 - 02:17 PM

Glad to hear you solved it.

regards, Elise


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