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Problems connecting to the Internet


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11 replies to this topic

#1 Kyle B

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Posted 25 March 2010 - 11:19 AM

I'm posting this for a friend, as this is his problem and he doesn't have another way to get online right now.

I have an HP Pavillion dv9010us (specs here: http://reviews.cnet.com/laptops/hp-pavilio...-32085019.html) bought in October 2006. I can only connect to gmail.com on both IE and Firefox and i don't see the Internet Gateway nor the Internet Connection icons that are supposed to show up under Network Connections (separate from the "LAN or High-Speed Internet" group). On top of that, I have no issues connecting to and using MSN Messenger. I seem to have a DNS problem on my end. I've tried "ipconfig /release" and "ipconfig /renew" but that didn't fix anything. My sister's desktop, part of a home network I set up, has no issues connecting (it's using Windows 7). We don't use folder or printer sharing, so I can't tell whether that's affected as well or not. Much thanks in advance.

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#2 Broni

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Posted 25 March 2010 - 11:21 AM

1. Click Start>Run (Start>"Start search" in Vista).

2. Type in (or copy and paste):

cmd /c ping google.com>%temp%\$.$&notepad %temp%\$.$

and press Enter.

3. Notepad will open.

4. Copy all text in Notepad ([Ctrl-A], then [Ctrl-C]), and then post it (paste = [Ctrl-V]) in your next reply.

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#3 Kyle B

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Posted 25 March 2010 - 11:42 AM

Pinging google.com [66.102.7.104] with 32 bytes of data:
Reply from 66.102.7.104: bytes=32 time=19ms TTL=54
Reply from 66.102.7.104: bytes=32 time=40ms TTL=54
Reply from 66.102.7.104: bytes=32 time=32ms TTL=54
Reply from 66.102.7.104: bytes=32 time=13ms TTL=54

Ping statistics for 66.102.7.104:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 40ms, Average = 26ms

#4 Broni

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Posted 25 March 2010 - 12:00 PM

So, your connection is perfectly fine.
Something is blocking your browsers.
What AV and firewall do you use?

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#5 Kyle B

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Posted 26 March 2010 - 12:37 AM

AVG Virus and ZoneAlarm Pro.

#6 Broni

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Posted 26 March 2010 - 12:55 AM

It looks like you're a part of the latest issues.

Uninstall AVG, using AVG Remover: http://www.avg.com/us-en/download-tools and things should get back to normal.

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#7 Kyle B

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Posted 26 March 2010 - 01:06 AM

I see. Will try and get back to you. Thanks for everything so far.

#8 Kyle B

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Posted 26 March 2010 - 01:39 AM

My friend says thanks. In addition, he also says this:

"crisis averted
omfg
F**K YOU AVG"

#9 cryptodan

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Posted 26 March 2010 - 02:14 AM

Thank you for the feed back.

#10 Broni

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Posted 26 March 2010 - 10:41 AM

I'm glad, it worked :thumbsup:

Don't forget to install some new AV program. I recommend one of these:
- Avast! free antivirus: http://www.avast.com/eng/download-avast-home.html
- Avira free antivirus: http://www.free-av.com/en/download/1/avira..._antivirus.html

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#11 Ken-in-West-Seattle

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Posted 26 March 2010 - 11:18 AM

AVG and zone alarm pro have had conflicts since 2008 or before.

I quit using zonealarm pro long before that since it would fail silently and block traffic without logging it. I sometimes do some rather esoteric routing and bridging and ZAP was just stupid. It got so "user friendly" it was worthless to me.

Can you post the links that now indicate the problem is with AVG rather than ZAP?

#12 Broni

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Posted 26 March 2010 - 11:55 AM

Can you post the links that now indicate the problem is with AVG rather than ZAP?


I can't, because I'm not sure, which one is causing problem.
However, since I stopped using/recommend AVG, when ver. 8.0 came out and uninstalling AVG seems to cure the problem, I think, it's for the benefit of the user not to have AVG running.

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