Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Some Type of Rogue Antivirus


  • Please log in to reply
4 replies to this topic

#1 Helpinhandneeded

Helpinhandneeded

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:07:03 PM

Posted 25 March 2010 - 10:53 AM

My neighbor's computer has been infected by some type of rogue antivirus. I think she got it from a link posing as a youtube video. The computer will come on and start like normal. Then it shows the antivirus like it is doing a scan. When I hit control alt delete it advises that the task manager had been disable by the administrator. It will show that she is sending out bulk email but the names on the email list are not anyone she knows. It will also show that a virus had infected her computer. The name of it is virus protector and below that it says new age of antivirus protection. In the right corner it shows (5 1) 1.0 0.36. If I go to safe mode it does the same thing. I have tried going in under different people's logons. When I go to safe mode I get the virus protection. I have tried windows key r and windows key s. It will not let me access the start up at all. I have tried safe mode with networking. I am able to get into safe mode prompt. But do not know what to do from there. The computer acts like it is reading usb ports and cd's but will not allow it to show on the screen. I tried the superantivirus from a jump drive but will not read it. The computer is a dell running windows xp. Any help would be greatly appriciated.

BC AdBot (Login to Remove)

 


#2 Helpinhandneeded

Helpinhandneeded
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:07:03 PM

Posted 25 March 2010 - 02:00 PM

Okay I got my neighbors computer fix. If people are having the same problems then they maybe able to go to safe mode command prompt andtype in control panel. control panel should come up. I had to do a search for rstrui.exe. I clicked on it and restored her computer to the day before she got the virus.

I did a search on ask.com. I typed in How can I remove Virus protector from safe mode command prompt. That is where I found the information. The website was www.2-viruses.com/remove-virus-protector. Don't know if this will help someone in the future but I am thankful for the comments at the end because that is what saved her 120.00 :thumbsup: :flowers:

#3 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,416 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:07:03 PM

Posted 25 March 2010 - 02:01 PM

You can NOT use safe w/ Networking?

EDIT: I see you got in great.
We have a Tutorial here Remove Virus Protector (Uninstall Guide)


As this malware usually downloads others I would still like you to run this.
Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Edited by boopme, 25 March 2010 - 02:05 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 Helpinhandneeded

Helpinhandneeded
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:07:03 PM

Posted 26 March 2010 - 03:55 AM

@boopme Yeah it was really strange everything I went to would not let me access anything but the Virus Protector and would not show the taskbar at the bottom. I don't know if this is a fairly new virus or not the website I went to had comments starting from Feb. 26. I took pics of the virus with my phone but was unable to load the pics on here. If ya'll would like them I can email them to someone. I checked the Virus Protector stuff that Grinler had posted but it was not exactly like that it went straight into scan mode and would not do anything else. I don't know if this is a newer virus of that or not. So if ya'll come across this problem it may help someone else. :thumbsup: Thanks for the info and help.

Edited by Helpinhandneeded, 26 March 2010 - 03:55 AM.


#5 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,416 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:07:03 PM

Posted 26 March 2010 - 09:05 AM

Look here and see if you can post them.
http://www.bleepingcomputer.com/forums/t/195438/inserting-an-image-within-a-post/
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users