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Can't connect to Internet after installing new hard drive


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30 replies to this topic

#1 pattyfunt

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Posted 25 March 2010 - 08:26 AM

Hello!

I just replaced a battery and Hard drive on my laptop. Then I installed the OS, Windows XP, which went perfect.

Then the first thing I tried to do was to connect to the internet using the wireless card, which I then verified is installed.

My router is working fine because I have other computers connected.

First, I clicked on the internet icon and that didn't work.

Then I went under network connections and create a new connection. I tried setting up a connection manually to a braodband that is always on and it still wouldn't go through.

I know I'm probably missing something REALLY stupid!

Thanks for you assistance!

Patty

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#2 Broni

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Posted 25 March 2010 - 11:26 AM

Did you install chipset driver?
Any errors in Device Manager?

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#3 pattyfunt

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Posted 25 March 2010 - 11:39 AM

I didn't install any seperate drivers.

And no, I didn't see any error in the device manager, but I'll double check later.

Thanks,

Patty

#4 Broni

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Posted 25 March 2010 - 11:59 AM

Did you use Microsoft Windows XP CD, or it was some kind of recovery CD?

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#5 pattyfunt

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Posted 25 March 2010 - 01:10 PM

I used the Microsoft Windos XP CD that came with the laptop when I got it.

#6 Broni

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Posted 25 March 2010 - 01:12 PM

Did drivers CD come along?

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#7 pattyfunt

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Posted 25 March 2010 - 01:20 PM

I received for sure the Op cd and a cd that shows you what is on the computer. I will have to go home this evening and see if there are any cds with drivers on it.

What drivers should I look for?

#8 Broni

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Posted 25 March 2010 - 01:26 PM

Well, see first, if there are any errors in Device Manager, especially regarding network adapter and wireless network adapter.
Also, see, if you can connect, when you hardwire your computer straight to the router, or modem.

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#9 pattyfunt

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Posted 25 March 2010 - 01:32 PM

What's the easiest way to check the Device manager?

#10 Broni

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Posted 25 March 2010 - 01:34 PM

Start>Run, type in:
devmgmt.msc
Click OK.

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#11 pattyfunt

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Posted 25 March 2010 - 01:38 PM

Thank you for your quick answers and I will try this at home this evening. I'll up date you then!!

Patty

#12 Broni

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Posted 25 March 2010 - 01:48 PM

:thumbsup:

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#13 pattyfunt

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Posted 25 March 2010 - 06:48 PM

Well, I checked the device manager and under Other Devices 6 things come up with question marks, in particular the network controller and the ethernet controller are among them. I tried to reinstall the network controller and the drivers for this device are not installed. So, I tried to reinstall them from the cd and that didn't work. The computer suggested I go on the internet, which I can't. Other devices missing are the base system device, PCI device, SM bus controller and the video controller.

I'll double check my cds but I'm thinking these are the right ones??

#14 pattyfunt

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Posted 25 March 2010 - 06:55 PM

My diagnostics on my driver cd says I have an ATI SMBus/Chipset Driver REV:A00 detected!

#15 Broni

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Posted 25 March 2010 - 06:58 PM

You can download necessary files on a computer, you're posting from and then, transfer them to the computer in question, using USB flash drive.
What's your computer brand and model?

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