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Can't access Windows Update, fake "Online Protection Tool", can't update Malware scanners


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10 replies to this topic

#1 PhamilyJules

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Posted 25 March 2010 - 04:35 AM

Hi there,

I'm having problems with a repeated popup:

Your browser is run in unsafe mode. Running the protection mode will help you to keep your computer safe. Staying at the suspicious website in unsafe mode may lead to the loss of personal data and computer breakage. To run the web browser in the protected mode Windows requires installing the certified antivirus scanner software and online protection tool.

Name: Online Protection Tool
Publisher: Microsoft Windows


The first sentence is grammatically incorrect and the message looks shady (picture below).

Posted Image



Also, I am unable to update AdWare or Malwarebytes and errors pop up. I'm also unable to access the Microsoft Windows Update website.
Occasionally my browser (Chrome/Firefox) will be redirected to other websites with ads.

Thanks for taking the time to read this. Any advice?

Edit 1: malwarebytes.org is blocked/won't load.
windowsupdate.com is blocked/won't load.
superantispyware website is also blocked/won't load.
Other websites are loading fine.

Edit 2: Updated my HOSTS file, rebooted my computer, and I still don't have access to those anti-malware sites. Regular websites are fine.

--J

Edited by PhamilyJules, 25 March 2010 - 12:46 PM.


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#2 techextreme

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Posted 25 March 2010 - 10:43 AM

Scan for Spyware/Adware

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware Free version and save it to your desktop.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.


alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled

SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
  • First
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Please post the logs for both Malwarebytes and SuperantiSpyware when complete.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#3 PhamilyJules

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Posted 25 March 2010 - 11:51 AM

Thanks for the reply, tech.

But this is worst than I thought...the Malwarebytes website seems to either be down, or blocked by whatever is plaguing my computer.
SuperAntiSpyware is also blocked.

Is there another method or program that I can use?

-J

Edited by PhamilyJules, 25 March 2010 - 12:14 PM.


#4 techextreme

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Posted 25 March 2010 - 12:03 PM

I would like you to go here and read and follow the instructions on how to update/replace your "HOSTS" file.

Once you have replaced your hosts file, please go back to my original instructions for malwarebytes and superantispyware.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#5 PhamilyJules

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Posted 25 March 2010 - 12:38 PM

Thanks again tech, but still no luck.

I followed the special Vista instructions of replacing my HOSTS file. I replaced it via the "Send To" method and restarted my computer. However, I still do not have access to those any of those anti-malware websites. I have a feeling that those websites in particular are being blocked somehow.

Should I download the anti-malware program exe files from a "clean" computer, then transfer them to my computer with a flashdrive?

#6 techextreme

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Posted 25 March 2010 - 12:43 PM

Yes, that was going to be my next directions. Very Good thinking on your part. :thumbsup:

Please do so and when complete, post the logs here.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#7 ryan12313

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Posted 25 March 2010 - 07:21 PM

Hi I had ran into the same problem today, however I can bypass the website blocking. go to ninjacloak.com and use the proxy to get to the sites you need. all I did was use ComboFix (I'm trained) then renamed mbam.exe and installed it, run mbam and run SpywareDoctor full edition. =)

Another way to get around the website blocking is to boot up on a modified MAC Address threw a LAN Image Server and use your computer on those settings.

Edited by ryan12313, 25 March 2010 - 07:24 PM.


#8 PhamilyJules

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Posted 25 March 2010 - 09:42 PM

tech & ryan,
Thank you so much, both of you! I'm able to access websites freely and have regained access to my computer! :thumbsup:

It was a combination of malware:
Adware.Comet
Trojan.Downloader
Trojan.FakeAlert
Trojan.DNSChanger


ryan, thanks for the ninjacloak idea. It allowed me to get the Malwarebyte definition update.
I ran Malwarebyte before the definition update and it found malware. But there were still problems.
Finally got the update and ran it again, it found more junk. And so far my computer is running well again! I'm going to run SuperAntiSpyware, just in case there is anything remaining...

Both MBAM logs are posted below:


First one (before I could get definition updates):

Malwarebytes' Anti-Malware 1.44
Database version: 3510
Windows 6.0.6002 Service Pack 2
Internet Explorer 7.0.6002.18005

3/25/2010 2:59:28 AM
mbam-log-2010-03-25 (02-59-28).txt

Scan type: Quick Scan
Objects scanned: 98751
Time elapsed: 10 minute(s), 42 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{a84e835e-1b9c-4fc0-980f-4b2da3c6a2a7} (Adware.Comet) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{bf0a1ff4-bbaf-487f-bc85-a24ef8f443a8} (Adware.Comet) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{a84e835e-1b9c-4fc0-980f-4b2da3c6a2a7} (Adware.Comet) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\Screensavers.com (Adware.Comet) -> Quarantined and deleted successfully.

Files Infected:
C:\Windows\Tasks\{66BA574B-1E11-49b8-909C-8CC9E0E8E015}.job (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Windows\Tasks\{35DC3473-A719-4d14-B7C1-FD326CA84A0C}.job (Trojan.Downloader) -> Quarantined and deleted successfully.



This second one after I got the definition update.

Malwarebytes' Anti-Malware 1.44
Database version: 3913
Windows 6.0.6002 Service Pack 2
Internet Explorer 7.0.6002.18005

3/25/2010 9:29:11 PM
mbam-log-2010-03-25 (21-29-11).txt

Scan type: Quick Scan
Objects scanned: 108629
Time elapsed: 5 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\ROUA3O12PW (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\TOY5KNQ8OC (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 93.188.164.114,93.188.166.25 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{07243c33-0abb-446e-b360-ff4377ff99a6}\NameServer (Trojan.DNSChanger) -> Data: 93.188.164.114,93.188.166.25 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{c5cb72d1-ef01-427d-88eb-6e470f05c725}\NameServer (Trojan.DNSChanger) -> Data: 93.188.164.114,93.188.166.25 -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



#9 ryan12313

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Posted 25 March 2010 - 10:02 PM

glad I could help. =) see ya around.

#10 techextreme

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Posted 26 March 2010 - 06:46 AM

Please post your SAS log when you have completed.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#11 drshi

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Posted 20 May 2010 - 01:44 PM

Bravo!

Thanks so much to everyone who contributed to this thread -- especially techextreem -- of course. I was going nuts trying to get on top of this diabolical infection: I realized right away that its popup window was bogus, so I never clicked on any of its radio buttons, and used Task Manager to shut it down each time it appeared; but still its effects were nearly devastating. It literally barred me from accessing virtually all avenues of repair, would not permit the downloading of any anti-malware programs or the updating of my CA Security Suite. When I filed a request for CA Tech Support, I had to wait 2 days to get re-approved for it, even though I've used it for years; and, when a techie finally e-mailed me and asked for a description of my problem, neither my initial response nor any irate follow-ups ever reached their support department. Even a search of its site for guidance showed that every reference to the bogus "Protection Tool" was unavailable.

A Google Search proved even more frightening. Almost every "fix" that turned up was bogus. MY CA Website Inspector showed most fee-based downloadable "guaranteed fix" programs to be phantom owned -- meaning that they were either simple rip-offs or themselves malicious. This little baby is a real Bad Seed, indeed!

Fortunately, however, this site -- namely this thread -- saved the day. Using Ninja Cloak I finally was able to access MWBAM, but couldn't download it from there, since NC has a 4MB download limit and MWBAM's is close to 6. However, for some reason I then found that I was able to download the MWBAM setup file from the link at the top of this page, though the ones further down were blocked. Go figure. Anyway, once renamed, installed, updated and run, all the malware's wide-ranging parts were at last ferreted out and quarantined (my CA Anti-Spyware hadn't been able to do it, since its updating feature had been disabled).

For good measure, I took techextreem's instructions to heart and also ran the HOSTS File Fix (above), then installed SUPERAntiSpyware, updated it, configured it according to tech's instructions, and ran it as well. HOWEVER, IT CRASHED MY SYSTEM. tech -- I wonder if your instructions on configuring it might be misstated, since the Scanner Options you recommend are almost the exact opposite of the program's default settings, which have every box checked EXCEPT "Ignore System Restore....", "Close browser before scanning," and "Terminate memory threats...." -- the last two being among the only three your instructions say should be checked. At any rate, rebooting fixed the crash, but SAS shows that its scan was not run at all, though I saw it running before I left the computer.

Finally -- and I plan to seek guidance re this from CA as well -- I'm both curious as to how this malware snuck past my real-time scanner (since it seems to have been around for some time now), and what -- if anything -- I should do to help ensure that it's never permitted to infect my system again. Assuming that MWBAM is wise to it and CA's isn't (or at least wasn't) should I run MWBAM's real-time scanner instead of CA's? Or can I run both?

Hope this long-winded offering contains something of value.




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