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HiJackThis Trend Micro Found 04 & 017 Issues-Please Help Remove Issues


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#1 Ta Orfa

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Posted 25 March 2010 - 02:05 AM

HiJackThis Trend Micro Found 04 & 017 Issues-Please Help Remove Issues

Cant remove, issues reappear often, cannot get into Google.com or known sights that would be obviously safe to surf within them such as foxnews.com and other pages take forever to load or do not load at all, just plain old frustrating, java is messed and files temp downloaded from Java cannot be deleted when performing a disk cleanup, along with ipod/ ishuffle and all Apple software no longer working, so I cannot use iTunes to load songs on to them etc and I had issues deleting AVG7/ Grisoft but I finally did it via Hijack this, using OneCare which is awful, Windows XP Home SP3, I have two logs to post or forward but I was advised not to post the logs before someone asks me to, please let me know ASAP, I believe I have a serious infection, so much so that my hotmail account was hijacked a month ago so I had to change my password and the person used to send medical spam emails to many comcast.com subscribers and God only knows if he/she has stolen any of my personal and confidential information. Also bytes received are so much larger than bytes sent example rcvd 5 million (5,000,000) sent 4 hundred thousand (400,000). Please advise, I am unsure if I can give you my hotmail account via this posting or the log files pertaining to the exact issues for I am new on this site. Also if I have posted in the wrong location please help me post in the proper location. Thanks in advance.

Edited by Ta Orfa, 25 March 2010 - 02:08 AM.


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#2 boopme

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Posted 25 March 2010 - 08:53 AM

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic from step 9.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Ta Orfa

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Posted 25 March 2010 - 05:14 PM

Okay I will do that, how long will I have, I am not good at self help but I canfollow directions very well, I noticed that within my post I fogot to paste the issues within HiJackThis if it will help in the future, please standby for the other stuff needed but I am not sure how long it will take and I changed the settings within my controls as instructed, when will you be online, may have this done in a couple of hours. thanks again! I appreciate it!

#4 Ta Orfa

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Posted 25 March 2010 - 05:31 PM

sorry I dont know what happened my screen went white and then your site reappeared and it stated that your doing work on your site and then i noticed my message appeared listed twiceprior to finishiing it anyways sorry again here are the issues and now I have some work to send to you. Thank you again

Issues:
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{718B04F7-3D72-4276-B6BB-EF749489B30C}: NameServer = 216.254.136.227 216.254.141.13
O23 - Service: Google Update Service (gupdate1c99d7593cb1ce0) (gupdate1c99d7593cb1ce0) - Unknown owner - C:\Program Files\Google\Update\GoogleUpdate.exe (file missing)

#5 boopme

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Posted 25 March 2010 - 07:57 PM

Hello please review step 9 and post a complete log,thanks.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 Orange Blossom

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Posted 27 March 2010 - 08:35 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/305342/unknown-infections-dds-gmer-info-logs-for-viewing/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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