Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

somehow got a trojan. McAfee not helping much


  • Please log in to reply
15 replies to this topic

#1 ceece

ceece

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:10:16 AM

Posted 25 March 2010 - 12:48 AM

Hi there malware-killers,

I have an old Gateway laptop running XP, and have never had a problem with viruses etc until this week. I have a firewall on my DSL, and run McAfee SecurityCenter scans and updates regularly.

Last week, I started to see some weird popups, and IE would start up with ad windows, even though I only use Firefox. My machine also slowed WAY down.

I ran several tedious McAfee scans, which usually found Trojans of various Artemis flavors, and more recently, Vundo. Things seemed to be going better (McAfee reported infected files, but said they were quarantined or fixed), but it appears that every time I restart the machine, I get an error in a different .dll file and a recommendation to restart and re-scan. I'm guessing there's something wrong with the registry, but I'm a novice virus-hunter, so I dunno.

A friend recommended Hijack This, and so I have a log file from a scan about an hour ago. It doesn't mean much to me, but I recognize in the log some of the names of the messed-up .dll files from all the scans I've done this week.

What do you recommend? Taking the machine out and running it over with the car is not really an option.

thanks for your help! ceece

ps: I don't download files or open attachments from untrusted sources, so I have NO idea where I got this! I did search for some images for a presentation recently though. Any ideas?

BC AdBot (Login to Remove)

 


#2 techextreme

techextreme

    Bleepin Tech


  • BC Advisor
  • 2,125 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Pittsburgh, PA
  • Local time:01:16 PM

Posted 25 March 2010 - 10:46 AM

Let's start with some scans of your system.

Scan for Spyware/Adware

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware Free version and save it to your desktop.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.


alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled

SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
  • First
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Please post the logs from MBAM and SAS when complete.

Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

 


#3 ceece

ceece
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:10:16 AM

Posted 25 March 2010 - 11:54 AM

sorry, having some trouble with the MBAM download.

I can run the installer no problem, but there is no step that allows me to rename the exe file. (I'm running XP SP3)

MBAM didn't automatically start. When I went to the shortcut, it couldn't find the exe file. When I went into the new MBAM folder, I couldn't find it either. Where did it go?

sorry to be such a newb that I can't even install the download. Any help would be appreciated.

ceece

#4 ceece

ceece
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:10:16 AM

Posted 25 March 2010 - 11:59 AM

also when I try to use the link in your message:

If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.

I get a 404 file not found error, and no exe file.

thanks again. ceece

#5 techextreme

techextreme

    Bleepin Tech


  • BC Advisor
  • 2,125 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Pittsburgh, PA
  • Local time:01:16 PM

Posted 25 March 2010 - 12:08 PM

The malware you have is deleting the mbam.exe file before you can run it. So, we need to run rkill, then reinstall Malwarebytes. After you have reinstalled Malwarebytes, it should allow you to update and scan. If you still have problems, please let me know.

First, Download rkill.com to your desktop.

Double-click on the rkill.com in order to automatically attempt to stop any processes associated with Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that rkill is an infection, do not be concerned. This message is just a fake warning given by these Rogue programs when it terminates programs that may potentially remove it. If you run into these infections warnings that close Rkill, a trick is to leave the warning on the screen and then run Rkill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate these Rogue Programs. So, please try running Rkill until malware is no longer running. You will then be able to proceed with the rest of the instructions.

Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

 


#6 ceece

ceece
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:10:16 AM

Posted 25 March 2010 - 12:24 PM

ok, I ran rkill, and it shut down a few files. I ran it again and there was nothing left to shut down.

I tried to run the installer again, and it seemed to be going fine, but I got an error at the end saying:

unable to execute file:
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
Create process failed; code 2
The system cannot find the file specified.

#7 techextreme

techextreme

    Bleepin Tech


  • BC Advisor
  • 2,125 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Pittsburgh, PA
  • Local time:01:16 PM

Posted 25 March 2010 - 12:31 PM

Ok. let's try one more thing.

Reinstall Malwarebytes once again. Remove the check marks from Start Malwarebytes and Update Malwarebytes just before you click on Finish.

Click on Start, Run. In the run box type "C:\Program Files\Malwarebytes' Anti-Malware" ( with the quotes ) and hit enter.

When the folder opens, you should see a file named MBAM.exe.

Right click on MBAM.exe and click on rename. Rename MBAM.exe to zztoy.exe and press enter.

Now, double click on zztoy.exe and this should start malwarebytes.

Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

 


#8 ceece

ceece
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:10:16 AM

Posted 25 March 2010 - 12:38 PM

still not there! Got the same error message when I tried to reinstall, even though I tried two different folder names. I will uninstall and try again.

thanks so much for your help with this.

ceece

#9 techextreme

techextreme

    Bleepin Tech


  • BC Advisor
  • 2,125 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Pittsburgh, PA
  • Local time:01:16 PM

Posted 25 March 2010 - 12:41 PM

I would like you to try installing in Safe Mode.

Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

 


#10 ceece

ceece
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:10:16 AM

Posted 25 March 2010 - 12:53 PM

okay. I'll let you know how it goes.

Edited by ceece, 25 March 2010 - 12:54 PM.


#11 techextreme

techextreme

    Bleepin Tech


  • BC Advisor
  • 2,125 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Pittsburgh, PA
  • Local time:01:16 PM

Posted 25 March 2010 - 12:55 PM

Yes, you can do exactly as you stated. I will check my link.

Thanks for the heads-up.

Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

 


#12 ceece

ceece
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:10:16 AM

Posted 25 March 2010 - 01:21 PM

nope. Tried installing mbam, but the exe still wasn't there. uninstalled, tried mbam-rules, but I couldn't find that one either.

can I just get the exe from somewhere, rename it, and move it to the right folder?

The files that show up in rkill seem to be related to my annoying HP printer, so I'm going to uninstall that too to see if that does anything.

Each restart is taking longer and longer, I'm worried this virus is everywhere on my computer now.

I have to go for a few hours, but I will definitely be back to work on this more later today. Thanks so much for all your help.

ceece

#13 techextreme

techextreme

    Bleepin Tech


  • BC Advisor
  • 2,125 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Pittsburgh, PA
  • Local time:01:16 PM

Posted 25 March 2010 - 01:24 PM

Yes, you can install MBAM on another computer and copy the mbam.exe file that you rename to zztoy.exe to the infected computer.

Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

 


#14 ceece

ceece
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:10:16 AM

Posted 25 March 2010 - 05:50 PM

Hooray! I got mbam to run on my machine after installing it on a computer at work and copying the exe.

Here is the log file. I think I'm going to run a full scan also later today.

thanks so much! ceece

----------
Malwarebytes' Anti-Malware 1.44
Database version: 3510
Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512

3/25/2010 3:31:50 PM
mbam-log-2010-03-25 (15-31-50).txt

Scan type: Quick Scan
Objects scanned: 149251
Time elapsed: 34 minute(s), 42 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 2
Registry Keys Infected: 1
Registry Values Infected: 2
Registry Data Items Infected: 4
Folders Infected: 0
Files Infected: 8

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\pivojobe.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\yemopego.dll (Trojan.Vundo.H) -> Delete on reboot.

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\IS2010 (Rogue.InternetSecurity2010) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\diganuros (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\smss32.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\LSA\Notification Packages (Trojan.Vundo.H) -> Data: yemopego.dll -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\dagamami.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\fosepoyo.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\lodayija.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\luzigemu.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\pivojobe.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\siyojama.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\yemopego.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\41.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.

#15 ceece

ceece
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:10:16 AM

Posted 25 March 2010 - 08:45 PM

The full scan came out clean. Am I okay now?

thanks! ceece




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users