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Problems with 5850 resolution


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#1 90awdturbo

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Posted 24 March 2010 - 10:48 PM

Since installing my 5850 the image on my monitor has gone wack. The resolution claims to be 1080 but it's being portrayed incorrectly, I have about an inch of a black border around the edges of the screen. I've tried adjusting my monitor, installing drivers off the cd and the ati website, deleting all drivers from my previous 4850 through device manager and using dc pro and driver sweeper in safe mode. When I reinstalled the 4850 the resolution went back to normal. I've even tried different cables. Here are my specs, anyone have any ideas or am I missing something obvious?

Windows 7 Ultimate x64
Dual Core E5300@3.75GHz
MSI Neo2-FR(upgrading next week)
8GB 1066MHz RAM
2 1TB Drives Raid0
Diamond 5850
SB Audigy 24bit
Corsair TX750W PS
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#2 MrBruce1959

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Posted 24 March 2010 - 11:42 PM

Where exactly are you downloading the video driver from?

As for the installation disk is the drivers on this disk designed and approved for Windows 7 Ultimate 64 Bit?

Make sure the drivers you install are approved for this version of Windows.

If you need more help finding the right drivers, please post back and we will try our best to locate them for you. :thumbsup:
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#3 90awdturbo

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Posted 25 March 2010 - 09:29 AM

I downloaded the drivers off the ATI/AMD website, when those didn't work I deleted them and used the drivers from the CD included. I did make sure they were for Windows7 and x64... any ideas?
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#4 MrBruce1959

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Posted 25 March 2010 - 10:17 AM

The reason I asked where you were downloading these drivers from is you list your graphics card as a Diamond 5850 in your list of specs.

Was that a typo?

Did you mean to type Radeon?

Just asking because there is a graphics card maker called Diamond Max and I want to make sure you are downloading and installing the right vendor's drivers.
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#5 90awdturbo

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Posted 25 March 2010 - 01:06 PM

You are correct it's a Diamond Radeon 5850. I didn't see anything that says max on it but here's the link to the cardDiamond Radeon 5850 Is it necessary to download the drivers from there website? I figured since I tried using the CD that came with the card that I didn't need to try the websites drivers... Starting to think that was a mistake...

Edited by 90awdturbo, 25 March 2010 - 01:11 PM.

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#6 MrBruce1959

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Posted 25 March 2010 - 01:15 PM

The problem with drivers supplied on installation disks is by the time you buy the product, the drivers on the disk are revised and updated making those drivers on the disk out of date.

Since the Windows 7 release candidate is new to the market, it is always best to go to your hardware manufacture's web site and look for updated (signed) drivers that are approved for Windows 7.

Edited by MrBruce1959, 25 March 2010 - 01:17 PM.

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#7 MrBruce1959

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Posted 25 March 2010 - 01:28 PM

I have a link here for the crossfireX drivers.

Since the newegg site lists this card as follows

DIAMOND 5850PE51G Radeon HD 5850 1GB 256-bit GDDR5 PCI Express 2.0 x16 HDCP Ready CrossFireX Support Video Card

These drivers should work.

http://game.amd.com/us-en/drivers_catalyst...windows-7-64bit

Hopefully these are the ones you're looking for.

Edited by MrBruce1959, 25 March 2010 - 01:34 PM.

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#8 90awdturbo

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Posted 25 March 2010 - 03:48 PM

Thank you I'll give them a shot after the game tonight and relay some feedback. GO CUSE!
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#9 90awdturbo

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Posted 25 March 2010 - 10:17 PM

Well when I went to boot my computer from hibernation it froze. After trying a few restarts then resetting the bios twice I still had no luck. It wouldn't boot past this one initializing screen. I took out the card and put the old one in and sure enough it booted up fine. I'm thinking RMA?

Edited by 90awdturbo, 25 March 2010 - 10:18 PM.

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#10 MrBruce1959

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Posted 25 March 2010 - 11:00 PM

Well when I went to boot my computer from hibernation it froze. After trying a few restarts then resetting the bios twice I still had no luck. It wouldn't boot past this one initializing screen. I took out the card and put the old one in and sure enough it booted up fine. I'm thinking RMA?

Yeah I would agree..... RMA.
It does happen from time to time boards do go out with defects.

Good luck hope customer support is supportive! :thumbsup:
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#11 cryptodan

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Posted 26 March 2010 - 02:11 PM

What size monitor do you have?

#12 90awdturbo

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Posted 27 March 2010 - 12:24 AM

Thank you MrBruce I appreciate your effort in helping me find a solution. It's a 24 inch monitor crypt, doesn't require any special driver.
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#13 cryptodan

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Posted 27 March 2010 - 05:02 AM

A 24" monitor should have a native resolution of 1920x1080 or 1920x1200 check the documentation. So maybe your resolution or monitor is all messed up. Check the settings.




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