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avast! free antivirus problem with shields


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#1 ricksterhd

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Posted 24 March 2010 - 07:46 PM

hello, first post. My problem is I recently installed avast! free antivirus after hearing very good things. My problem is to be able the search the internet I have to disable shields. If I leave them on I get a connection error. I turn off shields I can connect. What setting do I need to change to be able to leave avast shields on and still go on IE on firefox. thanks

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#2 Romeo29

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Posted 24 March 2010 - 10:19 PM

This may happen if your firewall is blocking the avast! web shield to connect to the internet. Check your firewall settings and allow the web shield (aswWebSv.exe) to access the internet.

Which firewall are you using ?

#3 danjmilos

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Posted 25 March 2010 - 09:32 PM

It may be an incomplete uninstall of your previous anti-virus that is causing the connection problem, in which case you will need to run a removal tool to get avast working right. Do a search for your AV ( Norton, Macafee or whatever ) removal, download there removal tool and run it and see if that helps with your connection difficulties.

Dan




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