My dear wife admits to clicking on some scare ware screen a few days ago which started the infection. I keep McAfee updated weekly but it didn't help. I used to keep Spybot S&D running but apparently it hadn't been updating.
I don't remember how but I found ave.exe running. I stopped it, deleted it, and followed some online instructions (perhaps from bleepingcomputer) to manually delete registry keys containing ave.exe.
executables then wouldn't run. I ran xp_exe_fix.reg from dougknox website which fixed the exe problem.
I bought Stopzilla which found a slew of things but correcting them didn't help so I called for a refund. They politely obliged. The free version still pops up that Cognac is being blocked.
I downloaded and ran Malwarebytes anti-malware which found a few more things but didn't fix the problem either.
I updated and ran Spybot S&D but it didn't solve the problem either.
I have read the entire preparation guide and followed the directions carefully.
dds.scr launches and I get the black screen seen in Fig. 5 but it disappears in about 2 minutes and doesn't open notepad to produce the logs. I can launch Notepad from the Start screen but of course it's a blank new document.
gmer.exe is running now and seems to be working ok. I'll post that info ASAP
I'm sure you need the logs from dds.scr and I'll do whatever you think will help produce that and save this computer.
Thanks in advance for any help.
Edited by Orange Blossom, 24 March 2010 - 08:04 PM.
Move to AII as no logs posted. ~ OB