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Known infection started with ave.exe; others likely


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#1 cghand

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Posted 24 March 2010 - 07:39 PM

I'm stuck in misery and am so grateful for your help. My google searches return results but when I click on the results I get redirected to indyhub.com, asklots.com, informationgetter. I use this machine for personal finance so obviously I'm concerned about how compromised I am so far.

My dear wife admits to clicking on some scare ware screen a few days ago which started the infection. I keep McAfee updated weekly but it didn't help. I used to keep Spybot S&D running but apparently it hadn't been updating.

I don't remember how but I found ave.exe running. I stopped it, deleted it, and followed some online instructions (perhaps from bleepingcomputer) to manually delete registry keys containing ave.exe.

executables then wouldn't run. I ran xp_exe_fix.reg from dougknox website which fixed the exe problem.

I bought Stopzilla which found a slew of things but correcting them didn't help so I called for a refund. They politely obliged. The free version still pops up that Cognac is being blocked.
I downloaded and ran Malwarebytes anti-malware which found a few more things but didn't fix the problem either.
I updated and ran Spybot S&D but it didn't solve the problem either.

I have read the entire preparation guide and followed the directions carefully.

dds.scr launches and I get the black screen seen in Fig. 5 but it disappears in about 2 minutes and doesn't open notepad to produce the logs. I can launch Notepad from the Start screen but of course it's a blank new document.

gmer.exe is running now and seems to be working ok. I'll post that info ASAP

I'm sure you need the logs from dds.scr and I'll do whatever you think will help produce that and save this computer.
Thanks in advance for any help.

Edited by Orange Blossom, 24 March 2010 - 08:04 PM.
Move to AII as no logs posted. ~ OB


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#2 boopme

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Posted 24 March 2010 - 10:52 PM

Hello try running RKILL then see if you can run DDS.
RKill....

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way as the malware programs will start again.


If you cannot get DDS to work, please try this instead.

Please download RSIT by random/random and save it to your Desktop.
Note: You will need to run this tool while connected to the Internet so it can download HijackThis if it is not located on your system. If you get a warning from your firewall or other security programs regarding RSIT attempting to contact the Internet, please allow the connection.
  • Close all applications and windows so that you have nothing open and are at your Desktop.
  • Double-click on RSIT.exe to start the program.
  • If using Windows Vista, be sure to Run As Administrator.
  • Click Continue after reading the disclaimer screen.
  • Leave the drop down box set to default: "List/folders created or modified in the last 1 month (30 days).
  • When the scan is complete, a text file named log.txt will automatically open in Notepad.
  • Save the log file to your desktop and copy/paste the contents into a new topic in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here.
Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run.
If RSIT did not work, then reply back here.
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#3 Orange Blossom

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Posted 25 March 2010 - 10:37 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/304889/google-redirected-aveexe-infection-and-likely-others/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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